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Added 4 mins ago
Director, Integrated Retail Sales & Guest Experience
FIKA Company
Toronto, ON
$105,000 to $125,000 CAD / year
Full-time
…experience, education, and field execution. This role translates commercial priorities into clear selling standards, practical sales plays, leader coaching tools, and measurable customer…
Added 4 mins ago
Supply Chain Manager Products Refining
Shell
Fort Saskatchewan, AB
Full-time
As Supply Chain Manager Product Refining, Canada, you will set the strategic direction for supply chain and translate it into a practical multi-year plan. You will work closely with senior…
Added 4 mins ago
Gestionnaire du contrôle de gestion commerciale/ Commercial Controllership Manager
Rio Tinto
Montreal, QC
Full-time
Diriger l’équipe de Contrôle financier commercial responsable des activités de l’hémisphère Nord et influencer des résultats visibles à l’échelle mondiale.
Added 6 mins ago
Sr. Manager, Production Application Support
CIBC
Toronto, ON
Full-time
You’ll be joining CIBC’s Commercial Banking Technology. As a Senior Manager, Production Support, you will lead the support and operational stability of critical client-facing applications…
Added 6 mins ago
Mortgage Specialist
BMO
Montreal, QC · IBMM
Full-time
Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
Added 6 mins ago
Mortgage Specialist
BMO
Montreal, QC
Full-time
Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
Added 6 mins ago
Project Coordinator (Civil Construction)
Maple Reinders
Remote, Canada
Full-time · Remote
…types such as Design-Build, Plan and Spec, and Construction Management. Your key responsibility is to help ensure projects are delivered profitably, to spec, with high quality and a strong…
Added 6 mins ago
Project Coordinator (Civil Construction)
Maple Reinders
Remote, Canada
Full-time · Remote
…types such as Design-Build, Plan and Spec, and Construction Management. Your key responsibility is to help ensure projects are delivered profitably, to spec, with high quality and a strong…
Added 6 mins ago
Brand Manager - Therapeutic Dermatology
Galderma
Toronto, ON
$118,000 to $130,000 CAD / year
Full-time
The Brand Manager - Therapeutic Dermatology is accountable for leading the Canadian launch and ongoing growth of a priority specialty dermatology brand. This role translates patient,…
Added 35 mins ago
Director of Finance, Construction
Taggart Construction Limited
Ottawa, ON
Full-time
This hands-on role combines technical accounting leadership with organizational change management and practical business partnership. The Director works closely with the CFO, fellow…
Added 35 mins ago
Account Manager
The Kersheh Group
Montreal, QC
Full-time
As the Account Manager, reporting to SVP, Sales, you will be responsible for developing and executing the sales strategy in the US, across various channels. This role will manage existing…
Added 35 mins ago
Senior Manager, Data Products
Pelmorex
Oakville, ON
Contract
We are seeking a Senior Manager, Data Products to execute and grow Pelmorex's data business: the audience, attribution, and distribution products we sell to agencies, brands, and partners,…
Added 35 mins ago
Project Coordinator (Civil Construction)
Maple Reinders
Burnaby, BC
$80,000 to $90,000 CAD / year
Full-time
…types such as Design-Build, Plan and Spec, and Construction Management. Your key responsibility is to help ensure projects are delivered profitably, to spec, with high quality and a strong…
Added 35 mins ago
Site Quality Head
Tundra Technical Solutions
Toronto, ON · Greater Toronto Area, Canada
$180,000 to $235,000 CAD / year
Full-time
Act as a strategic business partner to Supply Chain, Project Management, R&D, Manufacturing Sciences & Technology (MS&T), and Commercial teams to achieve business objectives and project…
Added 35 mins ago
Senior Manager / Director, Pre-Construction and Cost Management
MHB Group Canada
Toronto, ON · Greater Toronto Area, Canada
$180,000 to $200,000 CAD / year
Full-time
We're looking for a senior estimating and cost management leader who wants a bigger seat at the table - someone who can take their technical expertise and use it to influence design,…
Added 35 mins ago
Project Coordinator (Civil Construction)
Maple Reinders
Kelowna, BC
$80,000 to $90,000 CAD / year
Full-time
…types such as Design-Build, Plan and Spec, and Construction Management. Your key responsibility is to help ensure projects are delivered profitably, to spec, with high quality and a strong…
Added 36 mins ago
Senior Director, Resource Mobilization and Partnerships
CARE Canada
Canada
…working in close partnership with the Chief Programs Officer, the Senior Director, Resource Mobilization & Partnerships provides the vision, strategy and leadership for this integrated…
Added 51 mins ago
Senior Manager, Data Products
Pelmorex
Oakville, ON
Full-time
We are seeking a Senior Manager, Data Products to execute and grow Pelmorex's data business: the audience, attribution, and distribution products we sell to agencies, brands, and partners,…
Added 1 hour ago
Gestionnaire, activation marketing - commerce de détail de luxe -hybride / Marketing Activation
Quantum Management Services Ltd.
Montreal, QC
$65,000 USD / year
Temporary
- Une expérience en activation marketing, en marketing de marque, en marketing commercial, en marketing d'achat, en marketing de détail ou dans un domaine similaire.
Added 1 hour ago
Manager, Reporting and Performance Management - Finance
Scotiabank
Toronto, ON
The Manager, International Wealth Management Finance is responsible for delivering timely, accurate, and insightful financial and management reporting to support the International Wealth…
Added 1 hour ago
Portfolio Researcher (Sr. or VP Level) - Alpha Research Team
BMO
Toronto, ON · FCP
Full-time
…high-impact portfolio research initiatives across BMO Global Asset Management. This role will shape the portfolio research agenda, develop actionable insights for investment teams, and…
Added 1 hour ago
Director, Commercial Services
Meridian Credit Union
London, ON
$95,000 to $130,000 CAD / year
Full-time
In addition to building customized solutions for business, we offer full service commercial banking solutions, including a wide selection of daily banking products, complementary lending…
Added 1 hour ago
Relationship Manager/Senior Relationship Manager
Meridian Credit Union
London, ON
$79,000 to $110,000 CAD / year
Full-time
In addition to building customized solutions for business, we offer full service commercial banking solutions, including a wide selection of daily banking products, complementary lending…
Added 1 hour ago
Senior Account Executive, Mid-Enterprise (Central)
Docker
Remote, Canada
Full-time · Remote
Docker is seeking a results-oriented Senior Account Executive, Mid-Enterprise. The ideal candidate will be a self-starter with a proven track record of success selling to strategic level…
Added 1 hour ago
Senior Project Manager
AgileGrid Solutions
Canada
Full-time
We are seeking an experienced Senior Project Manager with a strong background in mining to lead multidisciplinary engineering teams in delivering capital mining and mineral processing…

Bambuser

Customer Success Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

We are Bambuser, and we’re reshaping commerce

Video has quickly become one of the most powerful ways for brands to engage, inspire and convert consumers.

At Bambuser, we’re helping some of the world’s most recognized brands transform how they sell online through live shopping, shoppable video and interactive commerce experiences. Brands including LVMH, Audi, Sephora, Decathlon and Sonos use our platform to create richer, more engaging customer experiences and measurable commercial impact.

Now, we’re rethinking how we help a broader portfolio of customers realise that value at scale.

That’s where you come in. ✨

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ABOUT THE ROLE

As our Customer Success Manager for Scaled Accounts, you’ll own a broad portfolio of approximately 45-50 customers, with direct responsibility for their adoption, value realisation, retention, renewal and growth.

This is not a traditional high-touch CSM role built around recurring meetings with every customer. You’ll use customer health, product usage, engagement and commercial data to determine where your attention can have the greatest impact. You’ll combine automated and one-to-many engagement with targeted 1:1 support when there is a clear risk, renewal, adoption need or growth opportunity.

You’ll still fully own the customer relationship and its commercial outcomes. The difference lies in how you deliver Customer Success: intelligently, proactively and at scale.

You’ll also help us shape what scaled Customer Success should look like at Bambuser. Working with the wider CS team, you’ll develop smarter programmes, triggers, workflows and ways of working that allow us to reach more customers while maintaining a relevant and valuable experience.

If you’re excited by the combination of customer relationships, commercial ownership, data and building better ways of working, this is a rare opportunity to make your mark.

________________________________________________________________

ABOUT THE TEAM

You’ll join Bambuser’s global Customer Success team and report to our Vice President of Customer Success.

You’ll work closely with Implementation, Support, Sales, Product and Engineering to help customers succeed throughout their journey with Bambuser. You’ll also collaborate with our Senior CSMs, who manage smaller portfolios of larger, more complex accounts through a higher-touch model.

Together, you’ll help build a CS organisation that gives every customer the right level of support while allowing our teams to focus their time where they can create the greatest customer and business impact.

________________________________________________________________

WHAT YOU'LL OWN

Customer success, adoption and value

Own the success and commercial health of a broad portfolio of Bambuser customers.
Help customers maximise the value of Bambuser’s solutions by translating our products and features into relevant use cases and measurable business outcomes.
Monitor customer health, product adoption, engagement, attributed sales and ROI to identify risks, opportunities and common trends.
Intervene proactively when adoption is low or declining, creating targeted plans to increase usage, improve outcomes and demonstrate value.
Deliver targeted Business Reviews, ROI discussions, training and strategic sessions where deeper engagement will make a meaningful difference.
Act as a trusted advisor by sharing relevant video commerce, eCommerce and industry best practices.

Scaled engagement and portfolio intelligence

Use Salesforce, customer health scores, AI agents, product usage, data warehouses and other customer signals to prioritise your portfolio and determine where human intervention will have the greatest impact.
Develop and deliver scalable engagement programmes such as webinars, office hours, adoption campaigns, product education and best-practice sessions.
Use automation, AI and digital engagement tools to increase the reach and effectiveness of Customer Success while maintaining a relevant and personalised customer experience.
Provide focused 1:1 support based on customer health, commercial value, risk or growth opportunity rather than relying on a fixed meeting cadence.
Help shape and continuously improve Bambuser’s wider scaled CS model, including its programmes, triggers, workflows and ways of working.

Renewals, retention and growth

Own the end-to-end renewal process across your portfolio, from early preparation and risk identification through commercial conversations and successful completion.
Identify and address churn or contraction risks before they become renewal blockers.
Surface growth and expansion opportunities, collaborating with Sales where appropriate while retaining ownership of the overall customer relationship.
Maintain clear and accurate renewal forecasts, risks, opportunities and next steps.
Track and report key portfolio outcomes including adoption, customer health, engagement, retention and NRR.

Cross-functional customer leadership

Partner with Implementation to ensure customers transition successfully from onboarding into ongoing adoption, with clear objectives and measures of success.
Work with Support, Engineering and Product to identify, prioritise and escalate issues affecting customer adoption, experience or value.
Maintain accurate and actionable customer information in Salesforce and our wider Customer Success systems.
Identify successful outcomes, innovative use cases and potential customer advocates, working with internal teams to develop customer stories and references.
Analyse patterns across the portfolio and share insights on customer needs, adoption barriers and opportunities with Product, Sales, Marketing and the wider CS organisation.

________________________________________________________________

WHAT WE'RE LOOKING FOR

You’re a commercially minded Customer Success professional who knows how to build strong customer relationships without relying on constant meetings. You’re comfortable using data and technology to prioritise your work, and you’re excited about developing new ways to reach and support customers at scale.

You bring:

Experience in Customer Success, Account Management or a similar client-facing role within SaaS, eCommerce or another relevant digital environment.
Proven ownership of a customer portfolio and measurable outcomes across adoption, retention, renewals or growth.
The ability to manage senior stakeholders and build credible, commercially valuable customer relationships.
Experience using customer, product or commercial data to identify risk, demonstrate value and guide action.
Confidence leading renewal conversations and identifying growth opportunities.
Experience creating and delivering data-led presentations, training or customer programmes.
Proficiency with Salesforce or a similar CRM.
Strong analytical, problem-solving and communication skills.
A curious and proactive mindset, with an interest in innovation, shopper behaviour, eCommerce and digital experiences.
A collaborative approach and the ability to work effectively across commercial, product and technical teams.

Experience with scaled Customer Success, customer health platforms, automation, AI tools or one-to-many customer programmes would be a strong advantage.

________________________________________________________________

WHY THIS ROLE AT BAMBUSER

This is an opportunity to do more than inherit a customer portfolio.

You’ll own customer and commercial outcomes while helping us rethink how Customer Success can operate at scale. You’ll be close to the data, our products and our customers, with the freedom to turn what you learn into better programmes, smarter interventions and stronger ways of working across the wider CS organisation.

You’ll join a highly collaborative international team working with some of the world’s most recognized brands at the forefront of video commerce. Our product is sophisticated, our ambitions are high, and the opportunity to influence how an entire category develops is very real.

If you want to combine meaningful customer relationships with technology, commercial ownership and the opportunity to build something better, we’d love to hear from you.

________________________________________________________________

While we welcome applications from everywhere, please note that at this stage we are prioritizing candidates who are already based in Montréal and eligible to work in Québec without visa sponsorship.

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More about this job

Responsibilities

Own the adoption, value realization, retention, renewals, and growth of a portfolio of approximately 45–50 customers, using customer and commercial data to prioritize targeted support and scalable engagement. Partner across teams to resolve customer issues, improve scaled Customer Success programs, forecast renewals, and share portfolio insights.

Requirements

Candidates should have experience in Customer Success, Account Management, or a similar client-facing role in SaaS, eCommerce, or a relevant digital environment, with demonstrated ownership of customer outcomes and commercial results. They should be skilled in data-informed customer management, renewals, presentations or training, CRM tools such as Salesforce, and cross-functional collaboration; scaled Customer Success and automation experience are advantageous.

Skills

Customer Success
Account Management
Portfolio Management
Customer Adoption
Customer Retention
Renewal Management
Revenue Growth
Customer Health Analysis
Data Analysis
Salesforce
Scaled Customer Success
Customer Engagement Programs
Commercial Negotiation
Stakeholder Management
Cross-Functional Collaboration
eCommerce

Visa sponsorship

Not detected in the job text

Keywords

SaaS
eCommerce
Video Commerce
Live Shopping
Shoppable Video
Customer Success
Scaled Customer Success
Salesforce
Customer Health Scores
Product Usage
Customer Data
AI Agents
Automation
Digital Engagement
Adoption Campaigns
Webinars
Office Hours
Business Reviews
ROI
Renewals
Retention
Net Revenue Retention
Customer Advocacy
Portfolio Management
Commercial Forecasting
Cross-Functional Collaboration

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