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Banff Caribou Properties

Front Desk Supervisor

Banff, AB, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.

Why Work With Us?
Employee Housing: We offer housing to help you settle in.
Career Growth: Learn new skills and move up in your job.
Great Team: Work with people from all over the world.
Many Perks: Discounts, events, benefits to make your life outside of work better.
Fun and Adventure: Live and work in a beautiful place with many outdoor activities.
Diverse and Inclusive Team: Join a global team that values diversity and inclusion.

Reporting to the Front Office Manager, the Front Desk Supervisor is responsible for ensuring that all Front Desk procedures are followed and all necessary tasks are completed accurately. If you have a cheerful attitude and believe in creating lasting memories for our guests then you are the right person for us! The successful candidate will have a professional manner and the ability to deal with a wide variety of people and situations.

Duties and Responsibilities:

Supervise Front Desk operations during your assigned shift to a consistently high standard.
Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable;
Assist with the training, coaching and development of team members by motivating and leading front office colleagues.
Responsible for the smooth transition of shifts, ensuring that there is adequate communication of the daily operation between employees and shifts.
Ensure that all financial transactions are processed correctly, and monitor that proper procedures are being followed and necessary tasks are completed properly by front desk agents.
Represent BCP in such a manner as to enhance the reputation of the company and to nurture ‘Caribou’ culture throughout all aspects of operations.
Manage, resolve or escalate any and all Guest complaints in a friendly and professional manner to the standard of the BCP.
Answer all in-coming phone calls in a professional manner to the standard set by BCP.
Process check-ins and check-outs, verify billing, create reservations, and process special requests; Present statement(s) of charges to departing guests and receive payment(s).
Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
Additional duties may be assigned to help meet guest and business needs.

Skills and Experience:

Previous Front Desk experience is an asset.
Self-motivator with outgoing personality and commitment to providing a high level of guest service.
Excellent written and verbal communication skills and numerical proficiency.
Ability to work a flexible schedule including weekends and holidays.
Prior experience in a customer focused role is an asset.
The ability to motivate and lead employees in a busy, fast-pace and high-quality environment.
Strong attention to detail and ability to prioritize between tasks.
Experience in a Front Desk role is an asset, preferably at a supervisory level.
Experience using a hospitality property management system is an asset

We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love:

Affordable and clean employee housing.
Annual anniversary bonus of up to $1000
Food and beverage discounts at all of our restaurants and cafes
Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Complimentary hotel stays at any of our 15 hotels!
Fun employee events and opportunities to meet people.
Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at careers@banfflodgingco.com or 403-760-8521.

Please note: Only candidates selected for further consideration will be contacted.

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More about this job

Responsibilities

The Front Desk Supervisor manages daily front office operations, ensuring high service standards and accurate financial processing. They are also responsible for training staff, resolving guest complaints, and maintaining the safety and upkeep of the property.

Requirements

Candidates should have previous front desk experience, preferably in a supervisory role, and possess strong leadership and communication skills. The ability to work a flexible schedule including weekends and holidays is required.

Skills

Front desk operations
Team leadership
Customer service
Service recovery
Staff training
Financial transaction processing
Conflict resolution
Communication skills
Numerical proficiency
Property management systems
Attention to detail
Time management
Hospitality management

Benefits

Employee housing
Annual anniversary bonus
Food and beverage discounts
Health and wellbeing programs
Free yoga
Free canoe passes
Discounted ski pass
Golf membership
Fitness club memberships
Discounts on spa services
Movie passes
Complimentary hotel stays
Employee events
Employee Share Ownership Program

Visa sponsorship

Not detected in the job text

Keywords

Front Desk
Hospitality
Supervision
Guest Services
Property Management System
Customer Focused
Team Leadership
Service Recovery
Banff
Operations
Check-in
Check-out
Billing
Reservations
Safety
Maintenance

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