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Added 6 mins ago
Officer, Human Resources Business Partner (Field)
Canada Post - Postes Canada
Calgary, AB
Acts as partner, people champion and change agent, while aligning business strategy with HR services and solutions. Works closely with the HRBP Manager, the local management team and HR…
Added 6 mins ago
DI
Agent des services douanes | Customs Services Agent
Delmar International Inc.
Lacolle, QC
- Full-time
Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des…
Added 6 mins ago
8M
Recruitment Specialist
8Twelve Mortgage Corporation
Markham, ON
- Full-time
● Manage the end-to-end agent screening process: screen, interview, follow up and assess the
Added 6 mins ago
FI
Senior Personal Lines Underwriter
Forward Insurance Managers Ltd.
London, ON
- Full-time
Added 6 mins ago
AP
Airline Support Specialist - Brampton, Canada
Accommodations Plus International
Brampton, ON
- $25 CAD / hour
- Full-time
Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.
Added 6 mins ago
DI
Agent des services douanes | Customs Services Agent
Delmar International Inc.
Lacolle, QC
- Full-time
Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des…
Added 21 mins ago
OI
Tactical Security Agent (Full-Time)
OEG Inc.
Edmonton, AB
- Full-time
Added 21 mins ago
Director of Supply Chain Operations
Convergence Networks
Winnipeg, MB
Passionate change agent with a desire for continuous improvement.
Added 21 mins ago
DI
Agent des services douanes | Customs Services Agent
Delmar International Inc.
Lacolle, QC
- Full-time
Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des…
Added 21 mins ago
YU
AI Agent Programming Assistant
York University
Toronto, ON
- Contract
The AI Agent Programming Assistant provides programming and application support for users in the academic departments within Lassonde School of Engineering, under the direction of the…
Added 36 mins ago
Client Care Agent (12 month term) - Strathmore
Agriculture Financial Services Corporation
Strathmore, AB
As the Client Care Agent, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are…
Added 36 mins ago
A
Samsung Digital Appliance Promoter
Acosta
Richmond, BC
- Full-time
Are you ready to turn your passion for tech into a thrilling career opportunity? As a Samsung Innovation Agent for Digital Appliances, you're about to embark on an adventure that's as…
Added 36 mins ago
L
Senior BI Platform Operations Engineer
Luxoft
Toronto, ON
- Full-time
Added 36 mins ago
V
Python Developer
VySystems
Mississauga, ON
- Full-time
Hands-on Gen AI/LLM experience: prompt design, tool/function calling, and agent orchestration.
Added 51 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Chambly, QC · Caisse Desjardins du Bassin-de-Chambly
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 51 mins ago
O
Senior Agentic AI Developer
OSEDEA
Montreal, QC
- Full-time
Build agent orchestration workflows, including state management, context engineering, memory, and human-in-the-loop interactions.
Added 51 mins ago
O
Fullstack developer, agentic specialist
OSEDEA
Montreal, QC
- Full-time
Contribute to agent orchestration, workflow automation, and integrations with existing software systems.
Added 51 mins ago
B
AI Engineering Specialist
BlackBerry
Toronto, ON · Waterloo, ON
- Full-time
Hands-on with the AWS AI stack: Amazon Bedrock, SageMaker, Lambda, and AWS agent/orchestration tooling.
Added 1 hour ago
PG
Deposit Administrator (12-Month Contract)
Peoples Group
Toronto, ON
- Full-time
…account openings, deposit processing, reconciliations, and agent account management. This role is ideal for a detail-oriented professional with a strong commitment to service excellence and…
Added 1 hour ago
BA
Avocat·e en propriété intellectuelle ou Agent·e de marques de commerce
BCF Avocats d'affaires | Business Law
Montreal, QC
- Full-time
Added 1 hour ago
GQ
Product Manager
Great Question
Remote, Canada
- Full-time
- Remote
…that chain simple and reliable enough that a builder, or an agent working for them, can run it end to end in a flexible way. That’s harder than it…
Added 1 hour ago
MP
Realtor – Relocate to Dubai
McCone Properties
Victoria, BC
- Full-time
Our average agent earned US$112,000 last year, tax free - the US$2.9 million is our best, not our typical. Commission only means no salary, so bring around six months of savings to see you…
Added 1 hour ago
MP
Real Estate Agent – Relocate to Dubai
McCone Properties
Victoria, BC
- Full-time
Our average agent earned US$112,000 last year, tax free - the US$2.9 million is our best, not our typical. Commission only means no salary, so bring around six months of savings to see you…
Added 1 hour ago
TI
System Administrator
TekStaff IT Solutions
Toronto, ON
- Contract
- 5+ years of experience supporting agent-based backups for SQL Always On Availability Groups (AAG), Oracle, DB2, and similar database platforms, with a solid understanding of SQL VSS and…
Added 1 hour ago
D
Agent, Office work and operations
Desjardins
Levis, QC
- Full-time
As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in…

Banff Caribou Properties

Reservations Sales Agent

Banff, AB, Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

Do you love travel, connecting with people and creating memorable guest experiences?

As a Reservations Sales Agent, you’ll be the first point of contact for guests planning their Banff getaway. You’ll use your knowledge of BCP’s hotels, packages, products and services to help guests find the perfect stay and turn enquiries into bookings.

You’ll communicate with guests, travel agents and FIT partners by phone and email, providing knowledgeable, friendly and personalised service throughout the booking process.

What you’ll be doing

Answer guest and travel partner enquiries by phone and email in a professional and engaging manner.
Build rapport, understand guest needs and confidently convert enquiries into bookings.
Sell BCP’s hotels, packages, products and services, identifying opportunities to upsell and enhance stays.
Use your knowledge of BCP offerings and Banff to make relevant recommendations.
Process reservations, deposits, payments, confirmations and special requests accurately.
Explain booking terms, conditions, cancellation policies and check-in information.
Work closely with Front Office, booking partners and wholesalers to ensure guest needs are met.
Maintain accurate reservation and guest information in our systems.

What you’ll bring

A friendly, confident and professional telephone manner.
Strong communication and interpersonal skills.
A natural ability to build rapport and turn conversations into sales.
A positive, outgoing and guest-focused attitude.
Excellent written and verbal English.
The ability to work well in a fast-paced environment.
Flexibility to work weekends and holidays.
Previous customer service, sales or reservations experience is an asset.
Hospitality property management system experience is an asset.
A willingness to learn and be part of a positive team.

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More about this job

Responsibilities

The Reservations Sales Agent acts as the primary point of contact for guests, managing inquiries via phone and email to convert them into bookings. They are responsible for processing reservations, payments, and special requests while providing personalized recommendations for Banff-based hotel packages.

Requirements

Candidates should possess strong communication skills, a professional telephone manner, and a guest-focused attitude. Previous experience in customer service, sales, or hospitality property management systems is considered an asset.

Skills

Customer service
Sales
Reservations
Communication
Interpersonal skills
Upselling
Telephone etiquette
Problem solving
Property management systems
Data entry
Attention to detail
Time management

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Sales
Customer Service
Hospitality
Banff
Upselling
Property Management System
Travel
Bookings
Guest Experience
Communication
Interpersonal Skills
Data Entry
Tourism

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