Jobs in Canada

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Added 8 mins ago
SG
Customer Care Representative-Terrace, BC
Sonova Group
Terrace, BC
- Internship
Working with insurance companies to ensure successful third-party billing operations
Added 8 mins ago
GF
Certified Pre-Owned Account Manager
GM Financial
Toronto, ON
- Full-time
…U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto…
Added 8 mins ago
B
Operations Manager
BGIS
North Bay, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 8 mins ago
S
Software Asset Manager(SAM) & Licensing Analyst
Scalian
Montreal, QC
- Full-time
We are looking for a Software Asset Manager(SAM) & Licensing analyst to collaborate on one of our projects in the Aerospace sector.
Added 8 mins ago
R
Leasing Operation Coordinator
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Montreal, QC
- Full-time
You must have a car and be willing to travel to properties as required.
Added 8 mins ago
TR
Manager, Learning & Development and Internal Communications
Torex Resources Inc.
Toronto, ON
- $130,000 to $175,000 CAD / year
- Contract
Torex Resources Inc. is seeking an experienced Manager, Learning & Development and Internal Communications to join our Corporate Human Resources team on an approximately 18-month contract.
Added 8 mins ago
PC
Manager, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
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- Full-time
…frameworks across business processes, financial reporting, operations, technology and regulatory compliance. Our work helps these institutions clarify control ownership, strengthen risk…
Added 8 mins ago
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People & Experience Coordinator
proSapient
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- $55,000 to $65,000 CAD / year
- Full-time
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Added 8 mins ago
Testing Centre Information Management Specialist - App. D/Temp. Assignment (Nov. 2026 - March 2027)
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Hamilton, ON
Day to day operations of the Testing Centre including External Testing, Academic Testing (Accommodated and Missed/Makeup Testing), Assessments for Success and Pre-Admissions testing, such…
Added 23 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
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…delivering exceptional experiences , everything we do starts with people. We’ve built a culture where you’re supported, challenged, and inspired to…
Added 23 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
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- Full-time
…delivering exceptional experiences , everything we do starts with people. We’ve built a culture where you’re supported, challenged, and inspired to…
Added 23 mins ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Kitchener, ON
- Full-time
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Added 23 mins ago
LH
Front Desk Care Coordinator
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Prince Edward, ON
- $17.6 to $22.31 CAD / hour
- Part-time
Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and…
Added 23 mins ago
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Program Manager, Indigenous & Northern Services
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Toronto, ON
- Full-time
Reporting directly to the Sr. Manager, NRIPSD, the Program Manager, INS is responsible for the planning, coordination, implementation, monitoring, and continuous improvement of Catalyste+…
Added 38 mins ago
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Manager, Inventory Control
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- Full-time
…flexibility to our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines…
Added 38 mins ago
MC
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…great team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to…
Added 38 mins ago
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Added 38 mins ago
CC
Production Supervisor
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Toronto, ON · North York, ON
- $85,000 to $95,000 CAD / year
- Full-time
We are seeking an experienced and hands-on Production Supervisor to lead daily manufacturing operations in a fast-paced production environment. This role is responsible for driving safety,…
Added 38 mins ago
LH
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Added 38 mins ago
GD
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Added 38 mins ago
MR
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Added 38 mins ago
FR
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Added 38 mins ago
HT
Payroll Manager, Americas
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- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 38 mins ago
L
Senior Manager - Fulfillment Planning
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- Full-time
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Banff Centre for Arts and Creativity

Guest Services Agent

Banff, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

Banff Centre for Arts and Creativity acknowledges, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

Banff Centre is looking for a Guest Services Agent to assist with the efficient processing of all guests while understanding their diverse needs and expectations. Often the first and most important perception of Banff Centre for these guests, our agents must be flexible, polite and have a natural inclination to respect all types of clientele. Guest Services Agents are responsible for the efficient check-in and out of all guests staying on property, while also acting as a Switchboard Operator, and dispatching emergency calls and situations as required.

Roles And Responsibilities

Reporting to the Guest Services Manager, below are some key responsibilities:

Customer Service

Welcome and acknowledge each guest according to Banff Centre’s culture of exemplary customer service, including artists, conference guests, research, leadership and transient guests
Address complaints and issues in a sensitive, courteous manner and assist in the resolution of those complaints where possible
Keep up-to-date records for guests with mobility issues and allergies. Notify relevant departments of special requirements
Keep informed on all events happening at the Banff Centre on a daily basis
Handle room changes as required

Communication

Keep Housekeeping informed of special requests, room changes, early check outs and stay overs
Maintain open communication with all group coordinators and Conference Service Managers
Inform guests of all Banff Centre policies where required (i.e. cancellation penalties)
Ensure Management is made aware of any relevant feedback or concerns from guests and other departments

Guest Services

Efficient and friendly check-in and check-out of all Banff Centre guests
Provide proper information and service to guests regarding their program or conference
Payment management by handling cash, cheques and Debit/Credit cards
Make changes to guest stays (e.g. extend or shorten stays)
Post and verify guest accounts
Act as Switchboard Operator as needed (answering console, setting wake ups)
Handle emergency calls and deal with emergency situations
Maintain cleanliness of all Guest Services spaces
Take guest reservations ensuring that correct guest types, segment codes, and group booking codes are used
Initiate group files and Conference Management Packages
Process Conference Registration fees for Conference Management Packages
Respond instantly to all requests and changes regarding any aspect of the Banff Centre
Evaluate all options in room allocations on a continual basis
Process reservation cancellation charges

Other

Respond to emergency calls and situations as required
Keep apprised of room availability and in-house groups on a daily basis
Perform other relevant duties as required by the Guest Services Manager that support the mandate of the Banff Centre and its ongoing success

Qualification and Educational Requirements

Previous Guest Service experience preferred
High School Diploma
Proficiency with the Microsoft Office suite of products (e.g. Excel, Word, etc)
Knowledge of lodging system software/applications is highly desirable
Highly detail oriented with exceptional organizing skills
Excellent decision making and problem-solving skills with the ability to work well under pressure
Able to effectively handle competing priorities, take ownership of duties and show initiative
Strong personal integrity with an innate desire to work in an ethical and confidential manner
Proven warm and sincere verbal communication
Professional presentation and grooming, including wearing the proper uniform and name tag at all times

Special Requirements

Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.

Employment Terms & Benefits

In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
This position pays $19.29 per hour working up to 40 hours per week on a rotating schedule.
Benefits of working at Banff Centre are:
- Employee Assistance Program
- Professional development
- Staff cafeteria and restaurant discounts
- Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

We are accepting applications for the Guest Services Agent position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

Privacy Statement

Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes.

If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at privacy@banffcentre.ca, 107 Tunnel Mountain Drive, Box 1200, Banff Alberta, T1L 1H5, 403.762.6100.

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More about this job

Responsibilities

Welcome and assist guests, manage check-ins, check-outs, reservations, room changes, payments, and conference registrations, and respond to guest concerns. Operate the switchboard, communicate guest needs to relevant departments, maintain accurate records, and respond to emergency calls and situations.

Requirements

A high school diploma is required, and previous guest service experience is preferred; proficiency with Microsoft Office is expected, while lodging system software knowledge is highly desirable. Candidates should be organized, detail-oriented, ethical, professional, and able to communicate warmly, solve problems, and manage competing priorities under pressure.

Skills

Guest Service
Customer Service
Verbal Communication
Problem-Solving
Decision-Making
Organization
Attention To Detail
Multitasking
Conflict Resolution
Payment Processing
Reservation Management
Microsoft Office
Lodging System Software
Emergency Response
Confidentiality
Time Management

Benefits

Employee Assistance Program
Professional Development
Staff Cafeteria And Restaurant Discounts
Discounted Onsite Fitness Facility

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Customer Service
Guest Check-In
Guest Check-Out
Reservations
Room Allocation
Room Changes
Payment Processing
Cash Handling
Credit And Debit Cards
Guest Accounts
Conference Registration
Group Bookings
Switchboard Operations
Emergency Calls
Emergency Response
Microsoft Office
Excel
Word
Lodging System Software
Housekeeping Coordination
Guest Complaints
Accessibility Requirements
Allergy Records
Confidentiality
Flexible Scheduling
Rotating Schedule
Weekend Work

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Work requirements

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