Jobs in Canada

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Added 3 hours ago
II
printing press operator
Imaflex Inc.
Victoriaville, QC
- Full-time
Monitor regular press run for quality using computer control console
Added 2 days ago
Guest Services Agent (January Start)
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
Act as Switchboard Operator as needed (answering console, setting wake ups)
Added 2 days ago
CC
Warehouse Associate - Washroom Operator - 2nd Shift - Temporary
Cintas Canada
London, ON
- Full-time
Cintas is seeking a Warehouse Associate – Washroom Operator to support the Rental Division. The Washroom Operator is responsible for safely and accurately loading and unloading customer…
Added 2 days ago
Warehouse Associate - Washroom Operator - 2nd Shift - Temporary
Cintas
London, ON
Cintas is seeking a Warehouse Associate – Washroom Operator to support the Rental Division. The Washroom Operator is responsible for safely and accurately loading and unloading customer…
Added 8 days ago
BC
Brand Marketing Analyst | Betty CA
Betty CA
Toronto, ON
- $90,000 to $120,000 CAD / year
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, and by the Alberta Gaming, Liquor and Cannabis…
Added 8 days ago
SE
Control Room Operator
Suncor Energy
Sherwood Park, AB · Suncor Energy Logistics South
- Full-time
You will work 12-hour a day 28-day shift cycle
Added 8 days ago
AL
AltaGas - Plant Operator, REEF
AltaGas Ltd.
Prince Rupert, BC
- Full-time
The schedule is 7 days on, 7 days off, rotating between day and night shifts · 4th Class Power Engineering certification required
Added 10 days ago
DD
Flight Controls Engineer
Dominion Dynamics
Canada
- Full-time
Flight test experience: test cards, on-console monitoring, and post-flight parameter identification.
Added 13 days ago
P
Sr. React Native Engineer | US/Canada
Pack.com
Remote, Canada
- Remote
You must have shipped and maintained native mobile builds on the App Store and Google Play
Added 13 days ago
Operator
Southlake Health Community
Newmarket, ON · Southlake Health
The Central Communications Operator is responsible for handling all internal and external inquiries related to locating physicians/staff/patients via face-to-face interaction at the…
Added 14 days ago
N
offset press operator - printing
Newprint
Ottawa, ON
- Full-time
Monitor regular press run for quality using computer control console
Added 16 days ago
WR
Sawmill machine operator
White River Forest Products LP
White River, ON
- Full-time
Added 17 days ago
K
Console Operator
Kyndryl
Regina, SK
- Full-time
The incumbent will be required to work on a rotating shift schedule including evenings and weekends and will operate independently during a shift · Ability to work rotating schedules, which includes 12-hour shifts, evenings and/or weekends
Added 17 days ago
I
Console Operator
ISM
Regina, SK
- Full-time
The incumbent will be required to work on a rotating shift schedule including evenings and weekends and will operate independently during a shift · Ability to work rotating schedules, which includes 12-hour shifts, evenings and/or weekends
Added 19 days ago
N
Marketing Engineer & Director of AEO
Notified
Toronto, ON
- Full-time
The ideal candidate is a highly technical organic growth operator who can code, work with APIs and data systems, and manage production agents that help Marketing, Content, Product,…
Added 20 days ago
E
AltaGas - Operator 1 – Panel Control Operator, REEF
EEONLINE
BC · British Columbia, Canada
- Internship
The schedule is 7 days on, 7 days off, rotating between day and night shifts · 4th Class Power Engineering certification required
Added 21 days ago
P
AI Sales Operator
Paired
Remote, Canada
- $60,000 to $90,000 CAD / year
- Full-time
- Remote
Our console, approval queue and playbook system.
Added 21 days ago
L
Press Operator
Labelink
Pickering, ON
- Full-time
Must have good vision and able to differentiate colors
Added 22 days ago
AL
AltaGas - Operator 1 – Panel Control Operator, REEF
AltaGas Ltd.
Prince Rupert, BC · BC - Prince Rupert
- Full-time
The schedule is 7 days on, 7 days off, rotating between day and night shifts · 4th Class Power Engineering certification required
Added 23 days ago
AG
Production Operator C
Ash Grove Cement Company
Mississauga, ON
- Other
Must have a valid "G" class, driver's license
Added 23 days ago
GC
Surveillance Operator (Part-time) - Port Perry
Great Canadian Entertainment
Port Perry, ON
- Part-time
Great Blue Heron Casino & Hotel is seeking a Part-time Surveillance Operator!
Added 24 days ago
F
Marketing Manager
Foundation
Remote, Canada
- Remote
This is a hands-on role for a strong operator who ships quickly, measures everything and keeps standards high. It also leads the Social Media & Marketing Coordinator, which includes…
Added 27 days ago
Warehouse Associate - Washroom Operator - 3rd Shift
Cintas
Boucherville, QC
Cintas is seeking a Warehouse Associate – Washroom Operator to support the Rental Division. The Washroom Operator is responsible for safely and accurately loading and unloading customer…
Added 27 days ago
M
Senior Integration Solution Architect (ASI)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
IAM administrator or operator profile (provisioning, account
Added 27 days ago
S
Terminal Operator
SECURE
Slave Lake, AB
- Other
As Terminal Operator, you will monitor the pipeline gathering system, including product quality, while ensuring compliance with all safety and government regulations. You will help ensure…

Banff Centre for Arts and Creativity

Guest Services Agent (January Start)

Banff, AB, Canada
107 Tunnel Mountain Drive, AB- Banff, AB, T1L 1H5, Canada

Apply on phe.tbe.taleo.net About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Guest Services Agent

This position will begin in January 2027.

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

Banff Centre for Arts and Creativity acknowledges, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play here, help us steward this land, and honour and celebrate this place.

The Opportunity

Banff Centre is looking for a Guest Services Agent to assist with the efficient processing of all guests while understanding their diverse needs and expectations. Often the first and most important perception of Banff Centre for these guests, our agents must be flexible, polite and have a natural inclination to respect all types of clientele. Guest Services Agents are responsible for the efficient check-in and out of all guests staying on property, while also acting as a Switchboard Operator, and dispatching emergency calls and situations as required.

Roles and Responsibilities

Reporting to the Guest Services Manager, below are some key responsibilities:

Customer Service

Welcome and acknowledge each guest according to Banff Centre’s culture of exemplary customer service, including artists, conference guests, research, leadership and transient guests
Address complaints and issues in a sensitive, courteous manner and assist in the resolution of those complaints where possible
Keep up-to-date records for guests with mobility issues and allergies. Notify relevant departments of special requirements
Keep informed on all events happening at the Banff Centre on a daily basis
Handle room changes as required

Communication

Keep Housekeeping informed of special requests, room changes, early check outs and stay overs
Maintain open communication with all group coordinators and Conference Service Managers
Inform guests of all Banff Centre policies where required (i.e. cancellation penalties)
Ensure Management is made aware of any relevant feedback or concerns from guests and other departments

Guest Services

Efficient and friendly check-in and check-out of all Banff Centre guests
Provide proper information and service to guests regarding their program or conference
Payment management by handling cash, cheques and Debit/Credit cards
Make changes to guest stays (e.g. extend or shorten stays)
Post and verify guest accounts
Act as Switchboard Operator as needed (answering console, setting wake ups)
Handle emergency calls and deal with emergency situations
Maintain cleanliness of all Guest Services spaces
Take guest reservations ensuring that correct guest types, segment codes, and group booking codes are used
Initiate group files and Conference Management Packages
Process Conference Registration fees for Conference Management Packages
Respond instantly to all requests and changes regarding any aspect of the Banff Centre
Evaluate all options in room allocations on a continual basis
Process reservation cancellation charges

Other

Respond to emergency calls and situations as required
Keep apprised of room availability and in-house groups on a daily basis
Perform other relevant duties as required by the Guest Services Manager that support the mandate of the Banff Centre and its ongoing success

Qualification and Educational Requirements

Previous Guest Service experience preferred
High School Diploma
Proficiency with the Microsoft Office suite of products (e.g. Excel, Word, etc)
Knowledge of lodging system software/applications is highly desirable
Highly detail oriented with exceptional organizing skills
Excellent decision making and problem-solving skills with the ability to work well under pressure
Able to effectively handle competing priorities, take ownership of duties and show initiative
Strong personal integrity with an innate desire to work in an ethical and confidential manner
Proven warm and sincere verbal communication
Professional presentation and grooming, including wearing the proper uniform and name tag at all times

Special Requirements

Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.

Employment Terms & Benefits

In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
This position pays $19.29 per hour working up to 40 hours per week on a rotating schedule.
Benefits of working at Banff Centre are:
- Employee Assistance Program
- Professional development
- Staff cafeteria and restaurant discounts
- Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

We are accepting applications for the Guest Services Agent position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Apply on phe.tbe.taleo.net About employer

More about this job

Responsibilities

Welcome and assist guests, manage reservations, check-ins and check-outs, payments, room allocations, and guest accounts, and communicate guest needs to relevant departments. Operate the switchboard, respond to emergency calls, process conference registrations, and maintain accurate records and clean Guest Services spaces.

Requirements

A high school diploma is required, and previous guest service experience is preferred; proficiency with Microsoft Office and lodging system software is desirable. Candidates should be organized, detail-oriented, professional, ethical, and able to communicate warmly, solve problems, and manage competing priorities under pressure.

Skills

Guest Service
Customer Service
Check-In And Check-Out
Reservation Management
Payment Processing
Microsoft Office
Lodging System Software
Verbal Communication
Organization
Decision-Making
Problem-Solving
Multitasking
Conflict Resolution
Emergency Response
Attention To Detail
Confidentiality

Benefits

Employee Assistance Program
Professional Development
Staff Cafeteria And Restaurant Discounts
Discounted Onsite Fitness Facility

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Customer Service
Guest Check-In
Guest Check-Out
Reservations
Room Allocations
Room Changes
Guest Accounts
Payment Processing
Cash Handling
Debit And Credit Cards
Microsoft Office
Excel
Word
Lodging System Software
Switchboard Operator
Emergency Calls
Conference Registration
Group Bookings
Housekeeping Coordination
Guest Complaints
Accessibility Requirements
Allergy Records
Confidentiality

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Work requirements

Jobs in Canada