FIXED OPERATIONS MANAGER

Drive Your Career Forward with Bannister - We’re Hiring a Fixed Operations Manager

Bannister Hyundai Chilliwack | Chilliwack, BC

Are you an experienced automotive leader who knows how to build strong teams, deliver exceptional customer experiences, and drive results across Service and Parts?

Bannister Hyundai Chilliwack is looking for a Fixed Operations Manager to lead our Service and Parts operations. This is an exciting opportunity for a motivated, hands-on leader who understands dealership fixed operations and knows how to balance profitability, efficiency, employee development, and customer satisfaction.

At Bannister Automotive Group, we’re a family-owned organization with more than 40 years of experience in the automotive industry. We believe great dealerships are built by great people, and we’re committed to creating an environment where our teams can grow, succeed, and build rewarding careers.

The Drive Ahead

As Fixed Operations Manager, you will provide leadership and direction across the dealership’s Service and Parts departments, ensuring both teams work together to deliver an exceptional experience for our customers.

You will:

• Lead, coach, and support the Service and Parts teams to achieve departmental and dealership goals

• Oversee the day-to-day performance of fixed operations, including productivity, profitability, workflow, and customer satisfaction

• Develop and execute strategies to increase service retention, parts sales, gross profit, and overall department performance

• Monitor key performance indicators and financial results, identifying opportunities for improvement

• Work closely with department leaders to establish targets and maintain accountability

• Ensure effective staffing, scheduling, training, and performance management across fixed operations

• Build a strong culture focused on teamwork, communication, accountability, and exceptional customer service

• Maintain strong manufacturer relationships and ensure compliance with Hyundai policies, programs, and standards

• Oversee warranty processes, inventory management, shop productivity, and operational efficiencies

• Partner with the General Manager and other dealership leaders to support overall dealership objectives

• Ensure all departments operate in accordance with company policies, safety requirements, and applicable regulations

Performance Essentials

We’re looking for a leader who brings both strong automotive knowledge and a people-first approach.

The ideal candidate will have:

• Previous automotive dealership management experience, ideally within Service, Parts, or Fixed Operations

• Strong understanding of dealership fixed operations, financial statements, KPIs, and departmental profitability

• Proven ability to lead, coach, develop, and motivate high-performing teams

• Strong business acumen with a results-driven approach

• Excellent communication, organization, and problem-solving skills

• A commitment to providing an outstanding customer experience

• Experience working with manufacturer programs, warranty processes, and dealership systems

• The ability to build positive working relationships across departments

• A valid driver’s licence and clean driving record

• Hyundai or import dealership experience is considered an asset

Why Bannister?

At Bannister Automotive Group, we believe in investing in our people and promoting from within whenever possible. You’ll be joining an established automotive group that values leadership, teamwork, accountability, and long-term career growth.

We offer:

• Competitive management compensation

• Comprehensive health and dental benefits

• Employee vehicle purchase programs

• Ongoing training and professional development

• Opportunities for advancement within Bannister Automotive Group

• A supportive, team-focused dealership environment

• The opportunity to make a meaningful impact on the success and growth of the dealership

Ready to Take the Wheel?

If you’re an experienced automotive leader ready to take ownership of Fixed Operations and help build an engaged, high-performing team, we’d love to hear from you.

Apply today and Drive Your Career Forward with Bannister Hyundai Chilliwack.

Bannister Automotive Group is committed to creating an inclusive workplace and welcomes applications from all qualified candidates. We thank everyone who applies; however, only those selected for an interview will be contacted.