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Added 47 mins ago
CS
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(CAN) Part-Time Over-the-Counter Associate
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Baptist Housing

Resident Services Assistant (Casual)

Victoria, BC, Canada

An hourly wage of $26.53 with employer paid benefits. · Part-time

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Job details

Pay: An hourly wage of $26.53 with employer paid benefits.
Job type: Part-time
Apply by: Mar 30, 2027
Experience: Minimum of 3 years’ experience as a Resident Services Assistant or equivalent combination of training and experience
Posting language: English
Posted: Sep 6, 2026

Original job description

Resident Services Assistant (Concierge)

Shannon Oaks | Oak Bay, British Columbia, Canada | Casual

The Opportunity

At Baptist Housing, every day is an opportunity to help our seniors experience life well in supportive, vibrant communities. As a member of our team, you’ll find a fulfilling career in a collaborative environment where your growth and well-being are genuinely valued.

We’re currently seeking a dedicated and compassionate Resident Services Assistant (Concierge) to join our team at Shannon Oaks Oak Bay, an all-inclusive premier Independent Living Residence for seniors. This role provides essential administrative and concierge support, ensuring a warm, professional, and efficient experience for our residents and guests.

About The Role

The successful candidate would need to be available for mostly night shifts

As a Resident Services Assistant at Shannon Oaks, Oak Bay, you will be an ambassador of hospitality, providing administrative support to the business office and delivering exceptional service to residents, families, and visitors. Reporting to the Resident Services Manager, you will handle general office tasks, respond to resident inquiries, manage emergency calls, and maintain accurate records, all while fostering a welcoming and supportive community environment.

Key Responsibilities

Act as an ambassador of Baptist Housing, modeling organizational values and demonstrating servant leadership
Provide professional reception services, answering inquiries from residents and visitors via phone or in person
Respond promptly to resident medical emergencies, primarily by contacting 911
Perform general office duties, including photocopying, faxing, filing, ordering supplies, and maintaining office equipment
Create and manage documents and spreadsheets using Microsoft Word and Excel
Facilitate new resident onboarding, including setting up confidential files, and managing logistics like lockers, parking, and keys
Maintain a confidential resident database and accurate tenancy records
Record meal tickets, compile daily attendance lists, and prepare monthly census reports for billing purposes
Track and invoice resident charges (housekeeping, meals, utilities) and respond to related inquiries
Receive and communicate maintenance requests via the Maintenance Care program
Support resident move-ins, move-outs, and transitions
Maintain resident earthquake kits
Assist the Administrator with projects, participate in team meetings, and support resident events
Attend work-related conferences and seminars for professional development
Promote a culture of health and safety, ensuring compliance with WorkSafe BC regulations.

Requirements

Secondary school graduation
Formal training in basic accounting and Microsoft Word/Excel
Emergency First Aid – Community Care training (St. John Ambulance or equivalent)
Minimum of 3 years’ experience as a Resident Services Assistant or equivalent combination of training and experience
Exceptional interpersonal, communication, and problem-solving skills
Proficiency in Microsoft Office, with strong Word and Excel skills
Knowledge of basic accounting and billing practices
Highly detail-oriented with excellent organizational and time-management skills
Ability to maintain confidentiality and handle sensitive information
Service-oriented mindset with the ability to work independently and collaboratively

About You

You’re compassionate, professional, and service-oriented, with a natural ability to connect with residents, families, and team members. You thrive in a fast-paced environment, managing priorities with ease and maintaining a calm, positive presence. Detail-oriented and organized, you take pride in creating a welcoming atmosphere and delivering exceptional support. Your commitment to confidentiality, problem-solving, and teamwork aligns with our values of compassion, honesty, respect, and servant leadership.

Compensation & Benefits

An hourly wage of $26.53 with employer paid benefits. You'll be welcomed into a warm and supportive work environment

Baptist Housing Careers

Our Promise to You!

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents.

Why Work at Baptist Housing?

Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.
Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.
Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs.

Apply About employer

More about this job

Responsibilities

Provide reception, administrative, and concierge support to residents, families, and visitors, including responding to inquiries and contacting emergency services when needed. Maintain confidential resident and tenancy records, support onboarding and transitions, process billing-related information, coordinate maintenance requests, and assist with community events and office operations.

Requirements

Requires secondary school graduation, formal training in basic accounting and Microsoft Word and Excel, Emergency First Aid – Community Care training, and at least three years of relevant experience or an equivalent combination of training and experience. Candidates should have strong interpersonal, communication, organizational, and problem-solving skills, proficiency in Microsoft Office, and the ability to handle confidential information and work independently or collaboratively.

Skills

Reception Services
Customer Service
Microsoft Word
Microsoft Excel
Basic Accounting
Billing
Record Keeping
Confidentiality
Emergency Response
Communication
Problem-Solving
Organization
Time Management
Resident Onboarding
Administrative Support
Teamwork

Benefits

Employer-Paid Benefits

Visa sponsorship

Not detected in the job text

Keywords

Resident Services
Concierge
Independent Living
Senior Living
Reception
Administrative Support
Microsoft Word
Microsoft Excel
Basic Accounting
Billing
Emergency First Aid – Community Care
St. John Ambulance
Emergency Response
Confidential Records
Tenancy Records
Resident Onboarding
Move-In Coordination
Move-Out Coordination
Maintenance Care
Maintenance Requests
Meal Tickets
Attendance Lists
Census Reports
WorkSafeBC
Health and Safety
Resident Events
Customer Service

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