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Barracuda Networks Inc.

Technical Support Representative

Ottawa, ON, Canada

Posting language: English
Posted: Sep 22, 2026

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Original job description

Job ID 27-0426

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Envision yourself at Barracuda!

Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums in our Ottawa, Ontario office. This position will work within a team and will be reported to a Tech Support Manager.

Schedule: 12:00PM – 9:00 PM EST (Monday–Friday)

Location: Hybrid in Ottawa, Ontario

What you’ll be working on

Create, revise and publish internal and public facing product solutions.
Interface with customers at a high volume to solve their issues.
Develop your skills in network and security products through on-going training.
Document, escalate and follow through with product bugs and/or issues.

What you bring to the role

Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.
A customer centric focus - you always aim to make the customer happy.
Strong troubleshooting/problem resolution skills.
Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.
Ability to learn and adapt to quickly changing circumstances, direction and strategy.
Experience in any of the scripting languages such as Bash, Shell, Perl, Python.

What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.

Equity, in the form of non-qualifying options
High-quality health benefits
Retirement Plan with employer match
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Volunteer opportunities

The anticipated on-target earnings range for this role is $50,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

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More about this job

Responsibilities

The representative will provide front-line technical support for networking and security products via email, phone, and chat. They are also responsible for documenting product issues, creating internal solutions, and escalating bugs.

Requirements

Candidates must have an associate degree in IT, relevant certifications like CCNA or CompTIA, or equivalent experience. Strong troubleshooting skills and a foundational understanding of networking technologies such as TCP/IP and routing are required.

Skills

Technical support
Networking
Troubleshooting
Problem resolution
TCP/IP
Routing
DHCP
Server administration
Bash
Shell
Perl
Python
Customer service
Documentation

Benefits

Health benefits
Retirement plan with employer match
Equity
Flexible time off
Paid time off
Volunteer opportunities
Internal mobility

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
Networking
Technical Support
XDR
CCNA
CompTIA
Cisco
TCP/IP
Routing
DHCP
Bash
Shell
Perl
Python
Servers
IT
Customer Support
Troubleshooting
Email Support
Phone Support
Chat Support

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