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Added 1 min ago
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Customer Support Lead
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- Full-time
Quality: reviewing tickets and calls from the BPO team, giving feedback, and raising the bar every week
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P
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Statements of Work (SOW), Notice to Proceed (NTP) documentation, Radio Frequency Design Sheet (RFDS) documentation, safety guidance, and Quality Assurance (QA) standards.
Added 16 mins ago
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Added 16 mins ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
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- Internship
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Added 16 mins ago
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Added 16 mins ago
P
Customer Support Lead
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Added 31 mins ago
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Added 31 mins ago
Senior Specialist, Compliance and Quality Assurance
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Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
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Added 45 mins ago
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MS
Director of Service (Contact Centre)
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Added 1 hour ago
A
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Added 1 hour ago
S
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…direct leadership to production employees while ensuring safety, quality, productivity and delivery objectives are…

Barry Callebaut

Shift Lead

Brantford, ON, N3V 0A8, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

*This is an active recruitment for Night Shift

About the role

The Shift Lead is responsible for leading all aspects of production operations during their assigned shift, ensuring the safe, efficient, and cost-effective operation of manufacturing lines within a fast-paced Lean Manufacturing environment. This role is accountable for delivering operational excellence through the consistent application of BCOS (Barry Callebaut Operating System) principles, driving a culture of continuous improvement, waste reduction, problem solving, and performance management.

The Shift Lead champions a Safety-First and Quality-First mindset, ensuring full compliance with food safety, employee safety, quality, and regulatory requirements, including HACCP, GMP, Occupational Health & Safety, and all company policies and standards. Through visible leadership, coaching, and employee development, the Shift Lead builds engaged teams focused on achieving production, quality, safety, delivery, cost, and people objectives.

Key responsibilities

Safety, Food Safety & Compliance

Champion and sustain a Safety-First culture by ensuring all employees follow safe work practices and procedures.
Promote a strong food safety culture and ensure compliance with GMP, HACCP, allergen control, sanitation, and quality requirements.
Conduct routine safety observations, workplace inspections, and corrective action follow-up.
Lead incident, near-miss, and workplace injury investigations, identifying root causes and implementing corrective actions.
Support WSIB claims management and return-to-work programs.
Partner with the Joint Health and Safety Committee (JHSC) to promote health and safety initiatives and continuous improvement.

BCOS & Continuous Improvement

Drive BCOS (Barry Callebaut Operations System) standards and best practices on shift.
Coach employees on problem-solving methodologies, root cause analysis, standard work, and continuous improvement practices.
Identify, lead, and support continuous improvement initiatives focused on reducing waste, improving productivity, increasing OEE, and optimizing processes.
Foster employee engagement and ownership through active participation in improvement activities.

Production & Operational Leadership

Lead daily production activities to ensure achievement of safety, quality, service, and productivity targets.
Communicate production schedules, priorities, and customer requirements to production teams.
Establish clear expectations, monitor performance, and ensure accountability for results.
Monitor line performance throughout the shift and respond effectively to operational challenges.
Coordinate production flow, staffing, equipment availability, and material requirements to maximize efficiency.
Arrange rework activities for unfinished, non-conforming, or damaged products as required.
Ensure accurate completion of production documentation, shift reports, and operational records.
Oversee overall plant operations, security, shipments, paperwork, and facility-related responsibilities during off-shifts.

Maintenance & Asset Reliability

Partner with maintenance teams to minimize downtime and improve equipment reliability.
Follow up on corrective maintenance activities and production-related repairs.
Support autonomous maintenance practices and operator ownership of equipment.
Perform minor maintenance troubleshooting and operational support as required.

Leadership & People Management

Provide visible, hands-on leadership and direction to the Operations Team.
Build a high-performance team through coaching, mentoring, development, and employee engagement.
Conduct performance evaluations and provide ongoing feedback to agency, probationary, and permanent employees.
Manage attendance, vacation scheduling, staffing requirements, and employee relations matters.
Address behavioral and performance issues through coaching, counseling, and progressive discipline when necessary.
Identify training needs and coordinate development plans to close skill gaps.
Develop and implement training modules, SOPs, work instructions, and On-the-Job Training (OJT) programs.
Support succession planning and talent development initiatives.

Inventory, Systems & Administration

Complete SAP transactions and inventory-related activities to maintain inventory accuracy.
Complete attendance records, payroll information, production reporting, and other administrative requirements accurately and on time.
Maintain accurate documentation for audits, compliance, and operational reporting.

About you

Education & Experience

College Diploma or Degree in Food Science, Manufacturing, Industrial Engineering, Operations Management, Business Administration, or a related field.
Minimum 5 years of leadership experience within a food manufacturing or industrial production environment.
Minimum 5 years of supervisory experience leading frontline manufacturing teams.
Demonstrated experience in Lean Manufacturing, Continuous Improvement, and operational excellence systems.
Experience utilizing KPIs and performance metrics to drive business results.
SAP experience considered an asset.

Knowledge & Skills

Strong understanding of food safety systems including GMP, HACCP, sanitation, and quality standards.
Working knowledge of manufacturing processes, equipment reliability, preventive maintenance, and production planning.
Experience leading continuous improvement initiatives, root cause analysis, and problem-solving activities.
Knowledge of Lean Manufacturing tools, visual management, and performance management systems preferred.
Strong leadership, communication, coaching, conflict resolution, and team-building skills.
Excellent organizational, planning, and decision-making abilities.
Proficient in Microsoft Office applications including Excel, Word, Outlook, and Teams.

Physical & Schedule Requirements

Must be available to work a 12-hour shift schedule, including nights, weekends, and holidays as required.
Ability to move freely throughout the entire manufacturing facility.
Ability to work in environments with varying temperatures, including exposure to heat.
Ability to lift up to 50 lbs on an occasional basis.
Lift Truck certification required or ability to obtain certification.
First Aid/CPR certification considered an asset.
WSIB Part 1 & 2 certification considered an asset.

Leadership Competencies

Safety Leadership
BCOS Mindset & Continuous Improvement
Accountability & Results Orientation
Coaching & Team Development
Operational Excellence
Decision Making & Problem Solving
Collaboration & Cross-Functional Partnership
Change Leadership & Employee Engagement

Barry Callebaut can offer you a challenging and dynamic international environment that includes a broad range of opportunities for personal growth and development. Apply for one of our interesting positions and start a great career in the wonderful world of CHOCOLATE. Barry Callebaut is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees. Should you require accommodation during the recruitment process, please contact Human Resources at the Brantford site.

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More about this job

Responsibilities

The Shift Lead manages all aspects of production operations, ensuring safety, quality, and efficiency within a Lean Manufacturing environment. They are responsible for leading teams, driving continuous improvement initiatives, and maintaining compliance with food safety and regulatory standards.

Requirements

Candidates must possess a college diploma or degree in a relevant field and at least 5 years of leadership experience in food manufacturing or industrial production. Proficiency in Lean Manufacturing, operational metrics, and the ability to work a 12-hour shift schedule are required.

Skills

Lean Manufacturing
Continuous Improvement
Food Safety
HACCP
GMP
Production Management
Team Leadership
Root Cause Analysis
Performance Management
Operational Excellence
SAP
Equipment Reliability
Conflict Resolution
Safety Compliance
Staffing
Training

Visa sponsorship

Not detected in the job text

Keywords

Lean Manufacturing
Continuous Improvement
Food Safety
HACCP
GMP
SAP
Production Operations
Performance Management
Root Cause Analysis
Occupational Health & Safety
Sanitation
Allergen Control
OEE
Standard Work
Visual Management
Shift Lead
Manufacturing
Industrial Engineering
Food Science
Operations Management
Lift Truck Certification
First Aid
CPR
WSIB
JHSC
SOPs
On-the-Job Training
Inventory Management
Payroll
Quality Assurance

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