Front of House Supervisor

Front of House Supervisor

Everwild Nordic Spa & Hotel, Canmore AB

About Everwild

Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Position Overview

We are seeking a talented and passionate Front of House Supervisor to join our team on a Full-Time basis. As a Front of House Supervisor, you will be helping lead the Front of House team and ensuring that the tables are clean and tidy for when guests arrive, that menus are presented properly, and that serving staff are properly trained on serving food and beverages. You will need to be quick on your feet and have a polite and friendly attitude.

Salary: $18.50 per hour + gratuities Shifts: Full Time/Permanent. Weekdays, weekends, days and evenings.

Why Work for Us?

• A gratuity program!
• Group health benefits plan (Dental, Vision, Paramedical, and more) 
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Key Responsibilities

Staff Management

• Provide hands on support in all FOH departments when needed to maintain adequate staffing levels
• Supervise staff to ensure high standards of service
• Ensure all service staff are using appropriate dialogue with guests
• Implementing and monitoring all dress code and uniform policies

Staff Training and Development

• Preparing and hosting motivational daily pre shifts
• Ongoing product knowledge training
• Assist with organizing and implement training for all new FOH staff

Communication and Delegation

• Daily pass-on to ensure communication between all management 
• Updating pre shift notes between shift and after 
• Collaborating with the culinary team to communicate shortages or 86’d items with the FOH team.
• Coach and communicate with employees in a fair and consistent manner

Guest Relations and Retention 

• Communication with all service staff to get to know regulars, their dining habits and preferences
• Ensuring that the hosts and servers are updating OpenTable customer notes daily 
• Being aware of guest issues or complaints on the floor and dealing with them according to R&H standards 
• Support guest recovery when needed, including approved comps or discounts, while ensuring all comps, discounts, and guest recovery decisions are properly documented and communicated to FOH management.
• Touching every table – ensuring that all servers are providing exceptional service to all guests and that everyone leaves happy regardless of their experience
• Providing “extras” for repeat guests, industry etc. With complimentary desserts, glass of bubbles etc. 

Requirements

• Minimum 3 years restaurant serving or waitering experience.
• Valid Pro Serve.
• Experience in a supervisor role an asset.
• Sound knowledge of proper food handling procedures.
• Experience working in a fast-paced environment and as part of a team.
• Attention to cleanliness and safety.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.
• Excellent organizational skills.

 Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.

Full time, permanent
Full Time = 40 hours per week