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Basecamp

Guest Service Agent

Revelstoke, BC, Canada

Pay: $19 to $20 CAD / hour
Job type: Part-time
Experience: 1 year customer service previous experience is considered an asset.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Guest Service Agent - Part Time

Basecamp Property Management Ltd

*This opportunity is based in Revelstoke BC*

About Basecamp Resorts

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

About Revelstoke

Nestled in the heart of the Mountains, the Revelstoke community offers an unmatched blend of adventure and natural beauty. A haven for outdoor enthusiasts year-round, with hiking, biking, paddleboarding in the warmer months and snow sports in the winter. With its welcoming small-town vibe, vibrant local culture, and easy access to world-class wilderness, Revelstoke isn’t just a place to work, it’s a place to live!

Why Work for Us?

A gratuity program!
Paid lunch breaks
Group health benefits plan (Dental, Vision, Paramedical, and more)
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Basecamp culture

Position Overview

We require a part-time Guest Service Agent who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment.

Salary: $19.00 - $20.00 per hour

Location: Revelstoke, BC

Shifts: Part-time, permanent, 2/3 X 8-hour AM & PM shifts, weekends, evenings and holidays

Key Responsibilities

Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration, check-in, and check-out procedures.
Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
Promptly answer the telephone-using positive, professional fluently in English.
Utilize the company computers and reservation software to input and receive information.
Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
Assist our housekeeping team, fulfilling guest requests when required.
Maintain a clean “guest ready” working environment.
Other duties that may be assigned from time to time.
Assist in keeping the common areas clean and tidy.
Assist in customer service in connection with rental amenities.

Skills and Experience

Previous retail experience will be considered an asset.
Ability to effectively deal with internal and external customers.
Ability to read, listen and communicate effectively in English; both verbally and written.
Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.
Ability to accurately input information using Hotel Property Management Software.
Must be flexible to work various shifts throughout the week.
Must have the mobility to climb stairs throughout the day and be able to lift 40lb.
1 year customer service previous experience is considered an asset.
Computer and Microsoft skills are a must.
Ability to comprehend and perform basic mathematical operations.
Adaptable, flexible, and dependable. Strong work ethic with a team player.
Ability to stand for long hours.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to inquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.

Part time, 2 to 3 AM / PM shifts per week, Monday to Sunday

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More about this job

Responsibilities

The Guest Service Agent is responsible for greeting guests, managing check-in and check-out procedures, and processing payments. They also assist with housekeeping tasks, maintain common areas, and provide information about local attractions.

Requirements

Candidates should have previous customer service or retail experience and proficiency with computer software, specifically hotel property management systems. The role requires physical mobility, including the ability to lift 40lbs and stand for long hours.

Skills

Customer service
Communication
Webrez pro
Microsoft office
Mathematical operations
Problem solving
Conflict resolution
Time management
Teamwork
Attention to detail
Hospitality

Benefits

Gratuity program
Paid lunch breaks
Group health benefits plan
Dental
Vision
Paramedical
Staff discounts
Family and friends discount
Company paid staff events

Visa sponsorship

Not detected in the job text

Hiring contact

Beth

Keywords

Guest Service
Hospitality
Hotel Management
Webrez Pro
Property Management Software
Customer Support
Retail
Check-in
Check-out
Housekeeping
Microsoft Office
Communication Skills
Team Player
Boutique Hotels

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