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Added 2 days ago
Customer Service Agent
The Talent Team at Perimeter Aviation
North Bay, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 2 days ago
A
Dining Reservations Agent
AccorHotel
Lake Louise, AB
- Full-time
You may be required to work on holidays, weekends, overnights and other non-day shifts
Added 5 days ago
FH
Dining Reservations agent
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
You may be required to work on holidays, weekends, overnights and other non-day shifts
Added 5 days ago
A
Dining Reservations agent
AccorHotel
Lake Louise, AB
- Full-time
You may be required to work on holidays, weekends, overnights and other non-day shifts
Added 8 days ago
RE
Reservations Sales Agent | Luxury Villa Rentals
Rental Escapes
Montreal, QC
- Full-time
Interface with clients and suppliers from the client’s initial contact with Rental Escapes through to the time of villa reservation (booking). This includes finding an appropriate villa,…
Added 9 days ago
Reservations Agent - Seasonal
Wickaninnish Inn
Tofino, BC
The Reservations Agent works alongside the Reservations Supervisor as part of our Reservations Team and is a primary contact for guests making room, dining, spa, and activity reservations…
Added 13 days ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 13 days ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 14 days ago
Call Centre Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with…
Added 14 days ago
Call Centre Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
Actively engage on Microsoft Teams to respond to agent inquiries, manage escalations, and communicate operational updates in real time
Added 20 days ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 21 days ago
GA
G Wiz - Private Travel
G Adventures
Toronto, ON · Base Camp - Toronto, Canada
- Full-time
…can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work…
Added 24 days ago
Customer Service Agent - YQT
The Talent Team at Perimeter Aviation
Thunder Bay, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 27 days ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 27 days ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 27 days ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 28 days ago
RD
Reservation Agent (Full-Time)
Red Deer Resort & Casino
Red Deer, AB
- Full-time
Under the direction of the Front Office Manager, the Reservation Clerk is responsible, including but not limited to greeting and booking guests, providing outstanding guest service…
Added 1 month ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- Full-time
Must possess excellent communications, interpersonal, organizational and customer service skills · Must have outstanding attention to detail and the ability to multitask
Added 1 month ago
Guest Service Representative/Reservations Agent
Wickaninnish Inn
Tofino, BC
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…
Added 1 month ago
CH
Night Auditor
Crescent Hotels & Resorts
London, ON
- Part-time
You will be working an overnight schedule 1-2 shifts a week in this part time role. You will be responsible for all night audit requirements and any guest service agent activities during…
Added 1 month ago
HB
Night Auditor
Horseshoe Bay Resort
London, ON
- Part-time
You will be working an overnight schedule 1-2 shifts a week in this part time role. You will be responsible for all night audit requirements and any guest service agent activities during…
Added 1 month ago
Guest Service Agent
Canad Inns
Brandon, MB
…we invest in the growth and well-being of those who become part of our…
Added 1 month ago
J
Agent de Réservations et de Service à La Clientèle bilingue (Hybride) / Bilingual Customer Service & Reservation Agent (HYBRID)
Jonview
Montreal, QC
- $44,000 to $46,000 CAD / year
- Full-time
…l’été. Le candidat retenu sera responsable des demandes de réservation FIT pour nos clients, des demandes d'information sur les produits, de l'assistance aux passagers et du traitement des…
Added 1 month ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- $19 CAD / hour
- Full-time
Must possess excellent communications, interpersonal, organizational and customer service skills · Must have outstanding attention to detail and the ability to multitask
Added 1 month ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that…

Basecamp

Guest Service Agent - Casual Contract

Canmore, AB, Canada

Up to $18 CAD / hour

Apply on workforcenow.adp.com About employer

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Job details

Pay: Up to $18 CAD / hour
Posting language: English
Posted: Aug 4, 2026

Original job description

Guest Service Agent - Casual Contract

Northwinds by Basecamp, Canmore

About Basecamp Resorts

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Why Work for Us?

A gratuity program!
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Free access to the Everwild Nordic Spa
Discounts on food & beverage at Rhythm & Howl
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Basecamp culture

Position Overview

We require a casual Guest Service Agent with the opportunity to become part time, for our Northwinds property in Canmore who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment.

Salary: $18.00 per hour
Shifts: 8-hours, Casual with the opportunity to be part time. 2-3 days a week

Key Responsibilities

Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
Complete the registration, check-in, and check-out procedures.
Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
Promptly answer the telephone-using positive, professional fluently in English.
Utilize the company computers and reservation software to input and receive information.
Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
Assist our housekeeping team, fulfilling guest requests when required.
Maintain a clean “guest ready” working environment.
Other duties that may be assigned from time to time.
Assist in keeping the common areas clean and tidy, including housekeeping duties as required.
Assist in customer service in connection with rental amenities.

Responsibilities Skills and Experience

Ability to effectively deal with internal and external customers.
Ability to read, listen and communicate effectively in English; both verbally and written.
Ability to accurately input information using Hotel Property Management Software.
Must be flexible to work various shifts throughout the week.
Must have the mobility to climb stairs throughout the day and be able to lift 40lb.
1 year customer service previous experience is preferred, but willing to train the right candidate.
Strong computer and Microsoft Suites skills.

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Guest Service Agent is responsible for greeting guests, managing check-in and check-out procedures, and providing accurate information about the property and local attractions. They also assist with housekeeping duties, handle payment transactions, and resolve guest inquiries or complaints.

Requirements

Candidates should have strong communication skills and proficiency in computer software, with at least one year of previous customer service experience preferred. The role requires physical mobility, including the ability to climb stairs and lift up to 40 lbs, along with flexibility to work various shifts.

Skills

Customer service
Communication
Property management software
Computer literacy
Microsoft suites
Conflict resolution
Telephone etiquette
Housekeeping
Cash handling
Problem solving

Benefits

Gratuity program
Staff discounts
Family and friends discount
Free access to the Everwild Nordic Spa
Food and beverage discounts
Company paid staff events

Visa sponsorship

Not detected in the job text

Hiring contact

Beth

Keywords

Guest Service
Hospitality
Boutique Hotel
Property Management Software
Customer Support
Housekeeping
Check-in
Check-out
Microsoft Suites
Conflict Resolution
Front Desk
Canmore
Basecamp Resorts

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