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Added 5 days ago
Office and Technology Support Coordinator - Office & Administrator Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Office and Technology Support Coordinator
Added 18 days ago
IT Support Specialist - Head Office (Yorkdale)
Retailors
Toronto, ON · North York, Ontario
Full-time
We are seeking an experienced IT Support Specialist to join our Head Office team. This role provides technical support across all five of our brands, working closely with both Head Office…
Added 5 months ago
IT Support Specialist // Spécialiste de support TI
Mistplay
Montreal, Quebec
Full-time
📍 Please Note: In Canada 🇨🇦, Mistplay follows a 2 days/week in-office hybrid model in Toronto (400 University Ave) & Montreal (1001 Blvd. Robert-Bourassa)
Added 17 days ago
IT Systems & Support Specialist
Basecamp
Calgary, AB · Canmore, AB
Full-time
We are looking for a hands-on IT Systems & Support Specialist to provide primarily on-site technical support across our Calgary and Canmore offices and hospitality properties, while also…
Added 2 months ago
IT Support Specialist
Quantcast
Toronto, ON
$63,400 to $73,700 CAD / year
Full-time
We are looking for a highly motivated IT Support Specialist to join our IT team in Toronto. This role will provide on-site and remote IT support, ensuring seamless IT support across the…
Added 6 days ago
IT Support Specialist
Adaria Vending Services Limited
Concord, ON
Full-time
Adaria is looking for an IT Support Specialist to own two connected responsibilities: day-to-day internal IT support across our Toronto office, and front-line customer support for external…
Added 6 days ago
IT Support Specialist
Adaria Vending Services Limited
Concord, ON
Full-time
Adaria is looking for an IT Support Specialist to own two connected responsibilities: day-to-day internal IT support across our Toronto office, and front-line customer support for external…
Added 1 month ago
IT Support Specialist
CubePeaks Technology
Brampton, ON · Regional Municipality of Peel, ON
Full-time
As an IT Support Specialist, Candidate will play a critical role in ensuring our organization's technology runs smoothly and efficiently. He shall be responsible for providing technical…
Added 2 days ago
IT Support Specialist
Tech-Wood Building Components Ltd
Calgary, AB
Full-time
As Tech-Wood’s IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by troubleshooting issues,…
Added 4 days ago
Junior IT Support Specialist (Temporary)
Corrpro Canada Inc
Edmonton, AB
Temporary
…management solutions. We are seeking a temporary full-time Junior IT Support Specialist to provide frontline technical support to Corrpro Canada, Inc. employees across office, remote, and…
Added 1 month ago
IT Support Specialist (Chinese Speaking Preferred)
Kiokii Inc
Markham, ON
$44,000 to $48,000 CAD / year
Full-time
As an IT Support Specialist, you will provide first-line technical support for ERP, POS, and end-user systems to ensure the smooth operation of our retail stores and head office. This role…
Added 3 months ago
IT - Application Support Specialist
Sandman Hotel Group
Vancouver, British Columbia
Full-time
The Application Support Specialist is responsible for ensuring the smooth operation, maintenance, and optimization of Northland’s software applications and digital platforms. This role…
Added 2 days ago
IT Support Specialist
Cohere
Toronto, ON
$115,000 to $140,000 CAD / year
Full-time
We are seeking a proactive, customer-focused IT Support Specialist based in Toronto to anchor our regional IT operations. In this role, you will be the primary point of contact for internal…
Added 10 days ago
IT Support Specialist
RDH Building Science
Burnaby, BC
Full-time
The IT Service Operations Specialist works closely with the IT Manager, who currently owns the full scope of IT service operations. This position establishes dedicated operational capacity…
Added 2 days ago
Office Support Specialist
Aston Carter
Acheson, AB
$18 to $20 CAD / hour
Contract
Aston Carter's client is seeking an Office Support Specialist to join their team on a contract basis. This is a fast-paced, customer-focused role supporting vehicle intake and coordination…
Added 1 month ago
IT Support Specialist
Talent Edge
Burnaby, BC
Full-time
Reporting to the IT Service Desk Team Lead, the IT Support Specialist will provide hands-on technical support to ensure reliable, secure, and effective technology services across Svante’s…
Added 19 days ago
IT Support Specialist
MaKami College
Calgary, AB
Full-time
The IT Support Specialist provides front-line technical support to students, staff, and faculty across a variety of technology systems and services. This role supports end-user devices,…
Added 1 month ago
IT Support Specialist
HighlightTA
Remote, Canada
$55,000 to $65,000 CAD / year
Full-time · Remote
As an IT Analyst, you will be responsible for supporting the day to day office activities related to normal everyday computers and network usage for the office and remote users.…
Added 11 days ago
IT Support Specialist Staff I
Electric Power Engineers
Waterloo, ON
Full-time
As the IT Support Technician, you will install, maintain, test, and repairs systems and networks. You will utilize basic technical knowledge to support IT initiatives and provide technical…
Added 1 month ago
Onsite IT Support Specialist – Healthcare
SIMNET
ON · Whitby Southeast, Ontario
Full-time
The Onsite IT Support Analyst plays a critical role in ensuring the smooth operation of computer systems so that end users in a healthcare environment can perform their work effectively.…
Added 3 months ago
IT Support Specialist- Montréal, Canada
CoStar
Montreal, Quebec
Full-time
We are looking for an experienced IT Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the single point of contact…
Added 4 days ago
IT Support Specialist
Great White North
Schumacher, ON
Full-time
If you love solving problems, helping people, and diving into new technology, you’ll feel right at home with us. As a Support Specialist at Great White North, you’ll be the friendly,…
Added 4 months ago
Tier 1 IT Helpdesk Support Specialist (Bilingual – Remote)
INFOYA
Montreal, QC
$45,000 to $53,000 CAD / year
Full-time
Support Specialist (French/English) to join our IT team. Support Analysts serve as the primary point of contact
Added 1 month ago
IT Support Specialist (Co-Op) Fall 2026
ManagePoint Technologies Inc
London, ON
Install/ Support/ Maintain PCs and peripheral devices
Added 19 days ago
Senior IT Technical Support Specialist
Allied Gold Corporation
Toronto, ON
Full-time
The Sr. IT Technical Support Specialist is responsible for providing high-quality technical support and maintaining the reliability of end-user computing services across the organization.…

Basecamp

IT Systems & Support Specialist

Calgary, AB, Canada
Canmore, AB, Canada

Job type: Full-time
Experience: 4+ years of experience in IT support, systems support, or IT operations
Working hours: 40 hours per week
Posting language: English
Posted: Sep 2, 2026

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Original job description

IT Systems & Support Specialist

Basecamp Property Management Ltd Calgary or Canmore, AB (Onsite)

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

Quarterly profit share program!
Be part of the fastest growing hospitality brand in Canada.
Group health benefits plan (Dental, Vision, Paramedical, and more)
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Company paid staff events.
We offer competitive wages based on experience.
There is room for advancement in our growing company.
We have a friendly atmosphere.
We believe in working hard and having fun!

Position Overview

We are looking for a hands-on IT Systems & Support Specialist to provide primarily on-site technical support across our Calgary and Canmore offices and hospitality properties, while also taking ownership of key components of our Microsoft cloud and endpoint environment.

This role is ideal for someone who enjoys solving technical issues in person, building strong relationships with staff, and supporting end users in fast-paced operational environments, while also contributing to the design, implementation, and improvement of Microsoft 365, Intune, Azure, and security platforms.

The successful candidate will support day-to-day operations while helping implement and maintain device management, endpoint security, data governance, and identity standards, contributing to a more secure, scalable, and modern IT environment.

This role will also support the organization’s adoption of modern Microsoft capabilities, including security, data governance, and AI-enabled tools such as Microsoft 365 Copilot, ensuring they are implemented in a secure and practical manner.

Salary: Dependant on Experience

Shifts: Full-time/Permanent , 8-hour/day, 40-hour work week
Location: Primarily on-site between Calgary and Canmore properties
Travel: Regular travel between company locations required

Key Responsibilities

DESKTOP SUPPORT & SERVICE DESK

Provide day-to-day desktop and laptop troubleshooting for Windows-based systems
Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues
Deliver exceptional in-person and remote support to corporate and property staff
Track, prioritize, and resolve support requests and help desk tickets
Support meeting room technology, workstations, mobile devices, and shared office equipment
Escalate advanced issues where required and maintain clear documentation of incidents and resolutions
Identify and help reduce recurring issues through improved tracking and root cause awareness

MICROSOFT 365, AZURE & ENDPOINT MANAGEMENT

Administer Microsoft 365 users, licensing, permissions, and shared services
Support and enhance Microsoft Entra ID (Azure AD) including identity, access, and authentication workflows
Design, implement, and maintain Microsoft Intune (MDM/MAM) including device enrollment, compliance policies, and configuration profiles
Build and manage endpoint security policies, including device hardening, patching, and compliance enforcement
Implement and maintain Conditional Access policies and security baselines
Support Microsoft Teams administration and collaboration tools
Lead onboarding and offboarding processes including identity, access, and device provisioning
Continuously improve Microsoft cloud standards, governance, and documentation

MICROSOFT PLATFORM, SECURITY & AI ENABLEMENT

Support the implementation and ongoing improvement of the organization’s Microsoft ecosystem
Assist in enabling and operationalizing Microsoft 365 Copilot in a secure and controlled manner
Help define and implement data governance standards, including classification, access control, and information protection
Implement and maintain Data Loss Prevention (DLP) policies and sensitivity labels
Support enforcement of least-privilege access models across SharePoint, OneDrive, and Teams
Perform audits and remediation of permissions, file sharing, and data exposure risks
Assist with implementation and improvement of Microsoft Purview and compliance capabilities
Contribute to improving the organization’s overall security posture and AI readiness

NETWORKING & PROPERTY TECHNOLOGY SUPPORT

Perform basic troubleshooting of wired and wireless networking issues
Support wireless access points, switching, VLANs, and site connectivity
Assist with ISP escalations and vendor coordination
Support hospitality systems including front desk, POS, printers, and guest-facing technology
Assist with CCTV, access control, and IoT systems where required
Support property rollouts, upgrades, and new site deployments

USER EXPERIENCE, TRAINING & SECURITY AWARENESS

Deliver a professional, patient, and service-oriented support experience
Train new hires on systems, devices, and Microsoft tools
Deliver cybersecurity awareness and anti-phishing training sessions
Support simulated phishing campaigns and reinforce best practices
Create SOPs and user guides for common processes
Provide white-glove support to leadership and operational teams

DEVICE LIFECYCLE, ONBOARDING/OFFBOARDING & ASSET MANAGEMENT

Prepare, image, deploy, and maintain laptops, desktops, and mobile devices
Lead full onboarding and offboarding processes, ensuring secure provisioning and recovery of assets
Maintain accurate IT asset tracking and lifecycle records
Manage inventory, warranties, and replacement planning
Ensure devices meet corporate security and compliance standards
Assist with office setups, moves, and deployments

PLATFORM IMPROVEMENT & STANDARDIZATION

Identify gaps and recommend improvements in Microsoft and endpoint configurations
Support implementation of a ticketing system and service management processes
Contribute to improving IT processes, automation, and operational maturity
Help standardize systems across all properties

Requirements

4+ years of experience in IT support, systems support, or IT operations
Strong hands-on experience with Windows desktop and endpoint troubleshooting
Proven experience administering Microsoft 365 in a business environment
Hands-on experience with Microsoft Intune (MDM), device policies, and endpoint compliance
Working knowledge of Microsoft Entra ID (Azure AD), Conditional Access, and identity management
Experience supporting or implementing endpoint security, patching, and device hardening
Exposure to Microsoft Purview, DLP, or data governance is a strong asset
Familiarity with Microsoft 365 Copilot or AI-enabled tools is an asset
Basic to intermediate networking knowledge (wireless, switching, TCP/IP)
Experience with onboarding, offboarding, and device lifecycle management
Experience with IT asset tracking or inventory systems
Strong communication skills with a patient, service-oriented mindset
Comfortable delivering training sessions and user education
Ability to work independently in a multi-site, on-site environment
Must have access to a reliable vehicle and willingness to travel between Calgary, Canmore, and company properties
Strong organizational and prioritization skills
Hospitality or multi-site support experience is an asset

Basecamp Resorts and Everwild are an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially

Full time, permanent
Full Time = 40 hours per week

Apply About employer

More about this job

Responsibilities

The IT Systems & Support Specialist will provide hands-on technical support for hardware and software across multiple properties while managing Microsoft cloud and endpoint environments. The role involves implementing security standards, device management, and assisting with the adoption of modern Microsoft tools and AI-enabled platforms.

Requirements

Candidates must have at least 4 years of experience in IT support with strong proficiency in Windows environments and Microsoft 365 administration. A valid driver's license and access to a reliable vehicle are required for regular travel between office and property locations.

Skills

Desktop support
Microsoft 365
Microsoft Intune
Azure AD
Endpoint security
Data governance
Networking
Troubleshooting
Identity management
Hardware support
Software support
Asset management
Technical training
Cybersecurity awareness
Hospitality systems
IT operations

Benefits

Quarterly profit share program
Group health benefits plan
Dental
Vision
Paramedical
Staff discounts
Family and friends discount
Company paid staff events

Visa sponsorship

Not detected in the job text

Hiring contact

Beth

Keywords

Windows
Microsoft 365
Intune
Azure AD
Entra ID
Endpoint Security
Data Governance
DLP
Microsoft Purview
Microsoft 365 Copilot
Networking
VLAN
TCP/IP
POS
CCTV
IoT
IT Asset Management
Help Desk
Service Management
Identity Management
Conditional Access
Patching
Device Hardening
Onboarding
Offboarding
SOP
Hospitality Technology
Technical Support
System Administration
Cloud Platforms

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