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Added 3 mins ago
IF
Sales Team Support Specialist
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Are you passionate about service, collaboration, and supporting sales teams, and looking to help provide our partners with a simple, efficient, and personalized experience? As a Sales Team…
Added 3 mins ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
We are looking for a Manufacturing Engineering Specialist for our Parts Team at our Peterborough, Ontario site. BWXT NEC's Fuel Handling and Engineered Solutions group is involved in the…
Added 3 mins ago
S
Part Time Product Specialist
Skechers
Markham, ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 3 mins ago
R
Hardware and Tools, Sales Specialist
RONA
Vaudreuil-Dorion, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 3 mins ago
R
Seasonnal, Sales Specialist
RONA
Vaudreuil-Dorion, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 3 mins ago
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Paint, Sales Specialist
RONA
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- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 3 mins ago
TT
Customer Service Support Specialist
Timebomb/FBOMB Trading Inc.
Burnaby, BC
- Full-time
…South Burnaby BC, looking for a full-time, seasonal, in-office “Customer Service / Office Administrator” to begin work in November 2026. We are looking for somebody who is self-motivated,…
Added 3 mins ago
OM
Patient Care Retail Sales Specialist (PSW)
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Ottawa, ON
- $22 to $24 CAD / hour
- Full-time
As a Patient Care Retail Sales Specialist at Ontario Medical Supply, you will support customers who rely on medical supplies, mobility aids, and therapeutic equipment to manage their health…
Added 3 mins ago
Q
Marketing Events Coordinator
Quanser
Markham, ON
- Full-time
· Work closely with Quanser's Logistics Specialist and Shipping/Receiving team, as well as external freight forwarders, customs brokers, and shipping providers, to coordinate domestic and…
Added 18 mins ago
Damage Prevention Specialist
Rogers Communications
Toronto, ON · North York, ON
A strong communicator who works effectively with operational teams, customers, insurers, legal representatives, and external service providers.
Added 18 mins ago
R
Client advisor
RBC
Regina, SK
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 18 mins ago
R
Mortgage Specialist
RBC
Ottawa, ON
- Full-time
…through your keen desire to provide exceptional and personalized service, while your proven motivation and entrepreneurial sales style allows you to drive the business results you…
Added 18 mins ago
BC
Financial Solutions Specialist - Nordel Branch
Beem Credit Union
Surrey, BC
- Full-time
…financial partner that offers both digital ease and people-first…
Added 18 mins ago
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Client Success Specialist
HighlightTA
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
The Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate…
Added 32 mins ago
SO
Software Quality Assurance Specialist (BC-Hybrid)
Square One Insurance Services
Vancouver, BC
- $67,000 to $76,000 CAD / year
- Full-time
…rating, policy changes and renewals, billing and payments, customer self-service and claims reporting. We are now building AI and large language models into that platform to make it even…
Added 32 mins ago
001 - Events and Guest Services Coordinator
Métis Nation of Ontario
Burk's Falls, ON
The lead administrative and guest experience specialist responsible for bookings, accommodations, scheduling, registrations, event logistics, invoicing, customer service, and administrative…
Added 32 mins ago
EC
Administrative Assistant
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Dartmouth, NS
- Full-time
…work-life balance is perfect for my family. - Digital Marketing…
Added 33 mins ago
H
Customer Support Specialist
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Canada
- $65,000 CAD / year
- Full-time
…navigate complex software solutions and deliver exceptional…
Added 33 mins ago
D
Senior Advisor, Business strategies
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Levis, QC · Montreal, QC
- Full-time
…performance; set targets; identify opportunities to improve service delivery; and design and deliver business strategies and solutions aligned with the business architecture of various…
Added 33 mins ago
B
Protein Category Manager
Brunel
NS · Nova Scotia, Canada
- Full-time
We are hiring a Protein Category Manager for one of our food service clients based in Amherst, Nova Scotia. The Protein Category Manager will spearhead the incremental growth of the…
Added 33 mins ago
UA
IT Support & Security Specialist
Urban Academy
New Westminster, BC
- Full-time
The IT Support & Security Specialist plays a dual role in ensuring the stability of IT systems while maintaining cybersecurity across the organization. This position is responsible for…
Added 47 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
…leads the sales team in achieving revenue, profitability and customer service…
Added 47 mins ago
A
Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
…landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse…
Added 47 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
Canada
- Part-time
Paid training to build valuable customer service and sales skills
Added 47 mins ago
AB
Procurement Specialist – Procurement
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AB · Hybrid
- Full-time
…help business areas achieve their objectives while balancing customer needs with applicable procurement and contract policies. The Procurement Specialist delivers practical, responsive…

Baseline

Customer Support Specialist

Toronto, ON, Canada

The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company. · Full-time

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Job details

Pay: The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company.
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Baseline is an Operating System for Private Real Estate Lenders based in the US, who make real estate secured loans, primarily to real estate investors (i.e. house flippers and landlords) or developers. Our platform allows lenders to originate and service loans, manage borrowers and investors, streamline business processes and create technology-enabled workflows that allow them to expand their businesses and improve profitability.

Baseline was founded in 2022 and has raised a $2.5 million in VC funding. We experienced over 300%+ revenue growth in 2025 and are on a trajectory to triple again in 2026. We have a market-leading product in our category and have ambitions to become the dominant software in the entire private lending industry.

Baseline is hiring a critical team member to help shape the future of our company: a Customer Support Specialist. This is a full-time, in-person position at our offices in Toronto.

What is a Customer Support Specialist at Baseline?

As a Customer Support Specialist at Baseline, you’ll be responsible for the front line delivery of Baseline’s philosophy of customer obsession. Above all else, you will be tasked with developing an exhaustive understanding of the business practices, workflows, needs and pain points of our clients. Our clients are operators of Private Credit businesses in the US who make real-estate secured loans, primarily to real estate investors and developers.

The majority of your time as a Support Specialist will be spent in these areas:

Responding to inbound Intercom tickets and emails to resolve customer issues quickly and accurately.
Writing support documentation, FAQs, and help centre content to improve customer self-serve resources.
Recording Loom videos to walk customers through key workflows and troubleshooting steps
Delivering high-quality 1:1 video support for customers when needed.
Creating Intercom product tours, walkthroughs, and guides that improve onboarding and feature adoption.
Training and improving the performance of our AI Intercom bot to scale support quality and responsiveness.
Relentlessly focusing on platform quality and usability by identifying bugs, and usability issues, and rolling up customer feedback to our product & engineering team.

You will also have the opportunity to work on a vast array of other initiatives that help the Baseline business excel, including but not limited to Customer Success, Product, Marketing, and Events.

Here are the character traits we're looking for:

Exceptional Intelligence
Obsessive problem-solving
Tenacity that gets you past roadblocks
Exceptional communication skills

And here’s where this role is different from the other Support jobs that you’ve likely been looking at.

We’re weighing less for:

Past professional work experience
A Support background
A passion for B2B SaaS or private credit
The software you’ve used before

If the list of character traits we’ve outlined sounds like you, we’re interested in you for this role, whoever you are.

Why this opportunity?

This is not an ordinary 9-5 role - it’s a chance to help take an early-stage startup from zero to one and define your future career.

Here’s what’s in it for you:

An opportunity to directly enter the Support team of an extremely fast-growing B2B SaaS company without any prior relevant work experience, based on your skills and characteristics.
An unmatched career accelerant, giving you direct exposure to and ownership of the most important Support disciplines in a customer-obsessed environment.
The ability to see the tangible impacts on the overall success of the Baseline business, based directly on your efforts, and the associated sense of purpose and meaning in your work that delivers.
An opportunity to work on, give input to, and learn about the entire operating methodologies of a fast-growing SaaS startup.
Massively increased earning potential due to the skills and experience you will develop in this role, both inside and outside of Baseline.
Empathetic and devoted leadership, coaching and mentoring from technology and finance veterans.

A comprehensive benefits package including 100% coverage for medical, dental, drug, paramedical and vision coverage.

Interested in applying?

This is your first assessment for the role. To be considered, you must email Shaye Wali, Baseline’s CEO, at the email address “my last name @ my company website domain”, cc "talent @ company website domain, with the subject line "CS Specialist Candidate - Your Name" and let me know why you’re a fit for this role based on what you read in this job description (LinkedIn DMs not considered). Despite these direct instructions, a majority of applicants will not follow these instructions and will be immediately eliminated from consideration - so please don’t be intimidated if you see ‘100+ applicants’ on LinkedIn!

The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company.

This is a full-time in-office position, with 5 days a week required at our building located at 507 King Street East, Toronto.

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More about this job

Responsibilities

Resolve customer issues through Intercom tickets, email, and video support, and create documentation, videos, product tours, and guides that improve self-service, onboarding, and feature adoption. Identify bugs and usability issues, share customer feedback with product and engineering teams, and help improve the performance of the AI support bot.

Requirements

The posting emphasizes exceptional intelligence, persistent problem-solving, tenacity, and exceptional communication skills. Prior professional experience, a support background, B2B SaaS or private credit experience, and familiarity with specific software are not required.

Skills

Customer Support
Problem-Solving
Written Communication
Verbal Communication
Customer Issue Resolution
Support Documentation
Video Support
Customer Training
Onboarding
AI Bot Training
Bug Identification
Usability Analysis
Customer Feedback
Workflow Analysis

Benefits

Medical Insurance
Dental Insurance
Prescription Drug Coverage
Paramedical Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Hiring contact

Shaye Wali

Keywords

Intercom
Loom
Customer Support
Customer Obsession
Private Credit
Private Real Estate Lending
Real Estate-Secured Loans
B2B SaaS
Customer Issue Resolution
Support Documentation
FAQs
Help Center
Video Support
Product Tours
Customer Onboarding
Feature Adoption
AI Support Bot
Bug Identification
Usability
Customer Feedback
Product and Engineering Collaboration
Loan Origination
Loan Servicing
Workflow Management

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