Find work in Canada.

576,714 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
C
Specialist Software Development-CA
CN
Quebec, QC
- Full-time
…commitment, as well as leveraging expertise and skill set to achieve delivery goals. The role contributes to the whole solution by analyzing functional specifications to identify the best…
Added 12 mins ago
SJ
Registered Nurse 4L Medicine
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
…teams to advocate for and promote wellness while ensuring the delivery of safe, effective and ethical nursing care. The RN shares his/her knowledge and expertise with others and contributes…
Added 12 mins ago
SM
RPN General Internal Medicine
St. Michael's Hospital
Toronto, ON
- Temporary
…team to advocate for and promote wellness while ensuring the delivery of safe, effective and ethical nursing care. The RPN shares his/her knowledge and expertise with others and contributes…
Added 12 mins ago
V|
Customer Fulfillment Representative
Veolia | North America
Oakville, ON
- Full-time
…this role, you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role, you will build and cultivate strong relationships & act…
Added 12 mins ago
UO
Programming Research Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Continuing Education is currently seeking a Full-time Limited Term Programming Research Specialist for approximately 6 months.
Added 12 mins ago
MP
Pharmacy Data Specialist
MediSystem Pharmacy
Mississauga, ON
- Full-time
MCMR (MediSystem Collaborative Medication Reconciliation) Team Specialist
Added 12 mins ago
SC
Rail Maintenance Facility Director – Engineering Services
SYSTRA Canada
Toronto, ON
- Full-time
…compliance and accountability across engineering consultants, delivery partners, consortia and specialist…
Added 12 mins ago
SM
RPN General Internal Medicine
St. Michael's Hospital
Toronto, ON
- Full-time
…team to advocate for and promote wellness while ensuring the delivery of safe, effective and ethical nursing care. The RPN shares his/her knowledge and expertise with others and contributes…
Added 12 mins ago
R
Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As our Junior Specialist, Real Estate Transactions, you provide core operational, analytical and administrative support to the Real Estate Transactions team. Operating with a high degree of…
Added 12 mins ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Communications Specialist enhances the awareness and positioning of the Academy of Translation Medicine (ATM) by leading the development of a communications and engagement strategy.…
Added 12 mins ago
MM
Support Specialist - AI Applications
Marsh McLennan
Toronto, ON
- Full-time
Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Added 12 mins ago
CB
Supply Chain Specialist
Clark Builders
Edmonton, AB
- Full-time
The Supply Chain Specialist provides procurement services as defined by contract documents for assigned SourceBlue clients and projects.
Added 12 mins ago
B
Senior Manager, Strategic Learning
BMO
Toronto, ON · FCP
- Full-time
…develops the learning strategy, designs program, and identifies delivery methods and…
Added 12 mins ago
B
Mortgage Specialist
BMO
Granby, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 12 mins ago
B
Mortgage Specialist
BMO
Boucherville, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 12 mins ago
B
Mortgage Specialist
BMO
Saint-Jean-sur-Richelieu, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 12 mins ago
B
Mortgage Specialist
BMO
Brossard, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 12 mins ago
B
Mortgage Specialist
BMO
Longueuil, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 12 mins ago
B
HR Specialist, People Services
Belron
Montreal, QC · National Support Center_QC
- Full-time
Good working knowledge of Workday, employee lifecycle processes and a tiered HR service delivery model.
Added 12 mins ago
BG
Barrick - GIS Specialist
Barrick Gold Corporation
Toronto, ON
- Full-time
…of geology, fieldwork and 2D/3D geoscience data. This is a specialist delivery role - not a team leadership or software engineering…
Added 27 mins ago
CF
Physical Exercise Specialist
Canadian Forces Morale and Welfare Services
Victoria, BC
- Full-time
As part of a dynamic and dedicated team, as the Physical Exercise Specialist, you will have the opportunity to work with a very highly motivated and professional clientele who are eager to…
Added 42 mins ago
GI
Mechanical Field Engineer
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
Coordinate mechanical subcontractors, suppliers, equipment vendors, testing agencies, and specialist service providers to align field activities and resolve issues. Direct supervision of…
Added 42 mins ago
GI
Electrical Field Engineer
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
Coordinate electrical subcontractors, suppliers, equipment vendors, testing agencies, and specialist service providers to align field activities and resolve issues. Direct supervision of…
Added 42 mins ago
TM
Student Success Navigator
Toronto Metropolitan University
Toronto, ON
- Temporary
…- $86,183.50 Hiring Salary Range $72,177.32 - $78,870.13 TA Specialist -Posting Date November 3, 2026Application Close Date November 17,…
Added 42 mins ago
CB
Supply Chain Specialist
Clark Builders
AB · Edmonton, AB
- Full-time
The Supply Chain Specialist provides procurement services as defined by contract documents for assigned SourceBlue clients and projects.

Baseline

Customer Support Specialist

Toronto, ON, Canada

The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company.
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Baseline is an Operating System for Private Real Estate Lenders based in the US, who make real estate secured loans, primarily to real estate investors (i.e. house flippers and landlords) or developers. Our platform allows lenders to originate and service loans, manage borrowers and investors, streamline business processes and create technology-enabled workflows that allow them to expand their businesses and improve profitability.

Baseline was founded in 2022 and has raised a $2.5 million in VC funding. We experienced over 300%+ revenue growth in 2025 and are on a trajectory to triple again in 2026. We have a market-leading product in our category and have ambitions to become the dominant software in the entire private lending industry.

Baseline is hiring a critical team member to help shape the future of our company: a Customer Support Specialist. This is a full-time, in-person position at our offices in Toronto.

What is a Customer Support Specialist at Baseline?

As a Customer Support Specialist at Baseline, you’ll be responsible for the front line delivery of Baseline’s philosophy of customer obsession. Above all else, you will be tasked with developing an exhaustive understanding of the business practices, workflows, needs and pain points of our clients. Our clients are operators of Private Credit businesses in the US who make real-estate secured loans, primarily to real estate investors and developers.

The majority of your time as a Support Specialist will be spent in these areas:

Responding to inbound Intercom tickets and emails to resolve customer issues quickly and accurately.
Writing support documentation, FAQs, and help centre content to improve customer self-serve resources.
Recording Loom videos to walk customers through key workflows and troubleshooting steps
Delivering high-quality 1:1 video support for customers when needed.
Creating Intercom product tours, walkthroughs, and guides that improve onboarding and feature adoption.
Training and improving the performance of our AI Intercom bot to scale support quality and responsiveness.
Relentlessly focusing on platform quality and usability by identifying bugs, and usability issues, and rolling up customer feedback to our product & engineering team.

You will also have the opportunity to work on a vast array of other initiatives that help the Baseline business excel, including but not limited to Customer Success, Product, Marketing, and Events.

Here are the character traits we're looking for:

Exceptional Intelligence
Obsessive problem-solving
Tenacity that gets you past roadblocks
Exceptional communication skills

And here’s where this role is different from the other Support jobs that you’ve likely been looking at.

We’re weighing less for:

Past professional work experience
A Support background
A passion for B2B SaaS or private credit
The software you’ve used before

If the list of character traits we’ve outlined sounds like you, we’re interested in you for this role, whoever you are.

Why this opportunity?

This is not an ordinary 9-5 role - it’s a chance to help take an early-stage startup from zero to one and define your future career.

Here’s what’s in it for you:

An opportunity to directly enter the Support team of an extremely fast-growing B2B SaaS company without any prior relevant work experience, based on your skills and characteristics.
An unmatched career accelerant, giving you direct exposure to and ownership of the most important Support disciplines in a customer-obsessed environment.
The ability to see the tangible impacts on the overall success of the Baseline business, based directly on your efforts, and the associated sense of purpose and meaning in your work that delivers.
An opportunity to work on, give input to, and learn about the entire operating methodologies of a fast-growing SaaS startup.
Massively increased earning potential due to the skills and experience you will develop in this role, both inside and outside of Baseline.
Empathetic and devoted leadership, coaching and mentoring from technology and finance veterans.

A comprehensive benefits package including 100% coverage for medical, dental, drug, paramedical and vision coverage.

Interested in applying?

This is your first assessment for the role. To be considered, you must email Shaye Wali, Baseline’s CEO, at the email address “my last name @ my company website domain”, cc "talent @ company website domain, with the subject line "CS Specialist Candidate - Your Name" and let me know why you’re a fit for this role based on what you read in this job description (LinkedIn DMs not considered). Despite these direct instructions, a majority of applicants will not follow these instructions and will be immediately eliminated from consideration - so please don’t be intimidated if you see ‘100+ applicants’ on LinkedIn!

The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company.

This is a full-time in-office position, with 5 days a week required at our building located at 507 King Street East, Toronto.

Apply About employer

More about this job

Responsibilities

Resolve customer issues through Intercom tickets, email, and video support, and create documentation, videos, product tours, and guides that improve self-service, onboarding, and feature adoption. Identify bugs and usability issues, share customer feedback with product and engineering teams, and help improve the performance of the AI support bot.

Requirements

The posting emphasizes exceptional intelligence, persistent problem-solving, tenacity, and exceptional communication skills. Prior professional experience, a support background, B2B SaaS or private credit experience, and familiarity with specific software are not required.

Skills

Customer Support
Problem-Solving
Written Communication
Verbal Communication
Customer Issue Resolution
Support Documentation
Video Support
Customer Training
Onboarding
AI Bot Training
Bug Identification
Usability Analysis
Customer Feedback
Workflow Analysis

Benefits

Medical Insurance
Dental Insurance
Prescription Drug Coverage
Paramedical Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Hiring contact

Shaye Wali

Keywords

Intercom
Loom
Customer Support
Customer Obsession
Private Credit
Private Real Estate Lending
Real Estate-Secured Loans
B2B SaaS
Customer Issue Resolution
Support Documentation
FAQs
Help Center
Video Support
Product Tours
Customer Onboarding
Feature Adoption
AI Support Bot
Bug Identification
Usability
Customer Feedback
Product and Engineering Collaboration
Loan Origination
Loan Servicing
Workflow Management

Report this job