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Added 10 mins ago
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Support Specialist - AI Applications
Marsh
Toronto, ON
- Full-time
…well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that…
Added 10 mins ago
UO
Information Technology Specialist
University of Waterloo
Waterloo, ON
- Full-time
The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Arts. These…
Added 10 mins ago
UO
Career Advisor
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 10 mins ago
UO
Communications Specialist I
University of Waterloo
Waterloo, ON · Carl A. Pollock Hall
- Full-time
The Communications Specialist is a role responsible for contributing to the planning, development, delivery and evaluation of communications initiatives that support institutional…
Added 40 mins ago
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Analyst III GCMSMS (Food Testing) - Eurofins Experchem Laboratories, Inc.
Eurofins
Toronto, ON
- Full-time
Reporting directly to the Department Head, the GC-MS/MS Specialist (Analyst III) will be responsible for providing advanced technical support and analysis within the Food Chemistry team for…
Added 40 mins ago
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Scientific Specialist - Eurofins Experchem Laboratories, Inc.
Eurofins
Toronto, ON
- Full-time
The Scientific Specialist provides advanced scientific, technical, and operational leadership to support laboratory operations, research initiatives, and strategic business objectives.…
Added 40 mins ago
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Senior Communications and Government Relations Specialist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Work with and provide support to Shared Health and Transformation Office communications representatives.
Added 40 mins ago
CO
Family Support and Resource Advocate
City of Winnipeg
Winnipeg, MB
- Full-time
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Added 41 mins ago
Senior Communications and Government Relations Specialist
Winnipeg Regional Health Authority
Winnipeg, MB
Work with and provide support to Shared Health and Transformation Office communications representatives.
Added 56 mins ago
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Mortgage Specialist Assistant
Royal Bank of Canada
Ottawa, ON
- Part-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 1 hour ago
A
ILS Specialist
Actalent
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
This role offers the opportunity to support advanced systems across multiple Integrated Logistics Support (ILS) disciplines, including Logistics Support Analysis, Configuration Management,…
Added 1 hour ago
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ILS Specialist
Actalent
Calgary, AB
- $100,000 to $130,000 CAD / year
- Full-time
This role offers the opportunity to support advanced systems across multiple Integrated Logistics Support (ILS) disciplines, including Logistics Support Analysis, Configuration Management,…
Added 2 hours ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
…connect Canada to global markets, strengthen supply chains, support sustainable growth, and shape the future of Canada’s largest…
Added 2 hours ago
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Snr Talent Acquisition Business Partner
Humans of HR
Vancouver, BC
- Full-time
Employer Brand Support: Highlight the organization’s strengths, achievements, and commitment to inclusion to strengthen its presence in the talent market.
Added 2 hours ago
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Reliability Planner
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
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Added 2 hours ago
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Oliver Wyman- Private Capital/Industrials- Engagement Manager
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Toronto, ON
- Other
Oliver Wyman’s Private Equity team in North America are looking to hire consultants to support its rapid growth. The team works with private equity investors throughout the deal transaction…
Added 2 hours ago
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Oncology, Therapeutic Specialist (Ontario West & MB/SK)
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Toronto, ON
- $112,000 to $162,000 CAD / year
- Full-time
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Added 3 hours ago
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Senior Program Underwriting Specialist
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Toronto, ON
- Full-time
Join Us as a Senior Program Underwriting Specialist
Added 3 hours ago
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Community & Industry Engagement Specialist
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SK
- Full-time
The Community & Industry Engagement Specialist is responsible for working with clients to provide information and support in career planning, skills training, and employment or educational…
Added 3 hours ago
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Therapeutic Specialist, Virology, Montreal and surrounding
AbbVie
Montreal, QC
- Full-time
…valued? AbbVie Canada is looking to connect with a Therapeutic Specialist to join our commercial sales team in our Virology division. This role will be based in Montreal and this territory…
Added 4 hours ago
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Inventory & Procurement Specialist- Calgary
Slalom
Calgary, AB
- Full-time
Support P2P transformation initiatives by identifying root causes, standardizing processes, improving operational governance, and recommending automation opportunities
Added 4 hours ago
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Senior Project Logistics Specialist
Fluor
Vancouver, BC
- Full-time
Support functional leadership and office materials management/project teams with logistics solutions
Added 4 hours ago
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Spec, Procurement
Vale
Canada
- Full-time
We are seeking a Specialist, Procurement & Supply Chain Process Governance, Risk and Controls to join our Procurement team in Toronto, Ontario.
Added 4 hours ago
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Engineer - Ground Control
Vale
Canada
- Full-time
We are currently seeking an Engineer, Geomechanics to join the Vale Base Metals CTO Geotechnical Office’s Geomechanics Studies team based in Sudbury, Ontario, Canada. This is a permanent…
Added 4 hours ago
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Specialist, Technical - Business Planning Architecture
Vale
Canada
- Full-time
We are seeking a Specialist, Technical – Business Planning Architecture to join our Operating Model team in Toronto, Ontario or Sudbury, Ontario or Saint John’s, Newfoundland.

Baseline

Customer Support Specialist

Toronto, ON, Canada

The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company. · Full-time

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Job details

Pay: The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company.
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Baseline is an Operating System for Private Real Estate Lenders based in the US, who make real estate secured loans, primarily to real estate investors (i.e. house flippers and landlords) or developers. Our platform allows lenders to originate and service loans, manage borrowers and investors, streamline business processes and create technology-enabled workflows that allow them to expand their businesses and improve profitability.

Baseline was founded in 2022 and has raised a $2.5 million in VC funding. We experienced over 300%+ revenue growth in 2025 and are on a trajectory to triple again in 2026. We have a market-leading product in our category and have ambitions to become the dominant software in the entire private lending industry.

Baseline is hiring a critical team member to help shape the future of our company: a Customer Support Specialist. This is a full-time, in-person position at our offices in Toronto.

What is a Customer Support Specialist at Baseline?

As a Customer Support Specialist at Baseline, you’ll be responsible for the front line delivery of Baseline’s philosophy of customer obsession. Above all else, you will be tasked with developing an exhaustive understanding of the business practices, workflows, needs and pain points of our clients. Our clients are operators of Private Credit businesses in the US who make real-estate secured loans, primarily to real estate investors and developers.

The majority of your time as a Support Specialist will be spent in these areas:

Responding to inbound Intercom tickets and emails to resolve customer issues quickly and accurately.
Writing support documentation, FAQs, and help centre content to improve customer self-serve resources.
Recording Loom videos to walk customers through key workflows and troubleshooting steps
Delivering high-quality 1:1 video support for customers when needed.
Creating Intercom product tours, walkthroughs, and guides that improve onboarding and feature adoption.
Training and improving the performance of our AI Intercom bot to scale support quality and responsiveness.
Relentlessly focusing on platform quality and usability by identifying bugs, and usability issues, and rolling up customer feedback to our product & engineering team.

You will also have the opportunity to work on a vast array of other initiatives that help the Baseline business excel, including but not limited to Customer Success, Product, Marketing, and Events.

Here are the character traits we're looking for:

Exceptional Intelligence
Obsessive problem-solving
Tenacity that gets you past roadblocks
Exceptional communication skills

And here’s where this role is different from the other Support jobs that you’ve likely been looking at.

We’re weighing less for:

Past professional work experience
A Support background
A passion for B2B SaaS or private credit
The software you’ve used before

If the list of character traits we’ve outlined sounds like you, we’re interested in you for this role, whoever you are.

Why this opportunity?

This is not an ordinary 9-5 role - it’s a chance to help take an early-stage startup from zero to one and define your future career.

Here’s what’s in it for you:

An opportunity to directly enter the Support team of an extremely fast-growing B2B SaaS company without any prior relevant work experience, based on your skills and characteristics.
An unmatched career accelerant, giving you direct exposure to and ownership of the most important Support disciplines in a customer-obsessed environment.
The ability to see the tangible impacts on the overall success of the Baseline business, based directly on your efforts, and the associated sense of purpose and meaning in your work that delivers.
An opportunity to work on, give input to, and learn about the entire operating methodologies of a fast-growing SaaS startup.
Massively increased earning potential due to the skills and experience you will develop in this role, both inside and outside of Baseline.
Empathetic and devoted leadership, coaching and mentoring from technology and finance veterans.

A comprehensive benefits package including 100% coverage for medical, dental, drug, paramedical and vision coverage.

Interested in applying?

This is your first assessment for the role. To be considered, you must email Shaye Wali, Baseline’s CEO, at the email address “my last name @ my company website domain”, cc "talent @ company website domain, with the subject line "CS Specialist Candidate - Your Name" and let me know why you’re a fit for this role based on what you read in this job description (LinkedIn DMs not considered). Despite these direct instructions, a majority of applicants will not follow these instructions and will be immediately eliminated from consideration - so please don’t be intimidated if you see ‘100+ applicants’ on LinkedIn!

The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company.

This is a full-time in-office position, with 5 days a week required at our building located at 507 King Street East, Toronto.

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More about this job

Responsibilities

Resolve customer issues through Intercom tickets, email, and video support, and create documentation, videos, product tours, and guides that improve self-service, onboarding, and feature adoption. Identify bugs and usability issues, share customer feedback with product and engineering teams, and help improve the performance of the AI support bot.

Requirements

The posting emphasizes exceptional intelligence, persistent problem-solving, tenacity, and exceptional communication skills. Prior professional experience, a support background, B2B SaaS or private credit experience, and familiarity with specific software are not required.

Skills

Customer Support
Problem-Solving
Written Communication
Verbal Communication
Customer Issue Resolution
Support Documentation
Video Support
Customer Training
Onboarding
AI Bot Training
Bug Identification
Usability Analysis
Customer Feedback
Workflow Analysis

Benefits

Medical Insurance
Dental Insurance
Prescription Drug Coverage
Paramedical Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Hiring contact

Shaye Wali

Keywords

Intercom
Loom
Customer Support
Customer Obsession
Private Credit
Private Real Estate Lending
Real Estate-Secured Loans
B2B SaaS
Customer Issue Resolution
Support Documentation
FAQs
Help Center
Video Support
Product Tours
Customer Onboarding
Feature Adoption
AI Support Bot
Bug Identification
Usability
Customer Feedback
Product and Engineering Collaboration
Loan Origination
Loan Servicing
Workflow Management

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