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Added 3 mins ago
Manufacturing Engineering Specialist
BWXT
Peterborough, ON
We are looking for a Manufacturing Engineering Specialist for our Parts Team at our Peterborough, Ontario site. BWXT NEC's Fuel Handling and Engineered Solutions group is involved in the…
Added 3 mins ago
08 - Operations Engineering Specialist
Celestica International LP
Toronto, ON
Senior commodity engineer with extensive experience in managing electronic component quality. Applicant must have experience working directly with suppliers to drive quality improvement…
Added 3 mins ago
V|
Spécialiste mise en route / Commissioning Specialist
Veolia | Water Tech
Montreal, QC
- Full-time
…world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable…
Added 3 mins ago
Sr. Specialist - Embedded Software Developer
L3Harris Technologies
ON · Waterdown, ON
Job Title: Sr. Specialist - Embedded Software Developer
Added 4 mins ago
AE
Specialist, Regulatory Design
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
The Alberta Energy Regulator (AER) is recruiting a Regulatory Design Specialist (RDS) to join our high-performing team. The RDS is a foundational role that supports key projects critical to…
Added 4 mins ago
KI
Steel Fabricator/Welder
Kanex Industries
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Kanex Industries is a Canadian-owned steel fabrication and installation specialist based in Langley. With over 18 years of expertise, we reliably deliver high-quality structural and…
Added 18 mins ago
PH
User Readiness Specialist
Providence Healthcare
Kelowna, BC
- Temporary
As a User Readiness Specialist, you’ll play a key role in preparing clinical and non-clinical staff across BC’s major health authorities to confidently use essential registration and…
Added 18 mins ago
O
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon
Kirkland, QC
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 34 mins ago
CC
Senior Systems Testing/QA Specialist RQ11656 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Systems Testing/QA Specialist responsible for overseeing and managing the quality assurance (QA) processes for both manual and automated testing efforts. This role involves…
Added 1 hour ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Are you seeking a new career opportunity? We are looking for an Operational Performance Specialist, Elevating Devices to join our team!
Added 1 hour ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Developer in Data Engineering on the Financial crime and regulatory projects team at National Bank means serving as a Data Analytics Specialist. This position allows…
Added 1 hour ago
NB
FSO-ServiceNow Developer
National Bank of Canada
Montreal, QC
- Full-time
…National Bank's it demand Management team means working as a specialist in automating and optimising demand management processes. This job allows you to have a positive impact on our…
Added 1 hour ago
B&
Civil Engineer - Water
Black & Veatch Family of Companies
Markham, ON
- $115,280 to $192,140 CAD / year
Prepares complex engineering calculations following standard methods and principles. Manages assigned budget, schedule, and quality requirements.
Added 1 hour ago
ML
Reliability Planner
Maple Leaf Foods Inc.
Hamilton, ON · Hannon, Ontario
- $71,000 to $103,000 CAD / year
- Full-time
The Specialist, Asset Reliability Planning role at Heritage will be responsible for the development and implementation of a Proactive Maintenance Program based on sound reliability centered…
Added 2 hours ago
CH
Millwright
Crown Holdings, Inc.
Toronto, ON · North York, ON
- Full-time
Millwright is a hands-on mechanical specialist who supports complex preventive maintenance, major repairs, and overhaul activities and assists Maintainers during challenging breakdowns.
Added 2 hours ago
SR
Engineering Documentation Specialist
Stellar Recruitment Inc.
North Vancouver, BC
- $42 to $48 CAD / hour
- Contract
Our client is seeking an Engineering Documentation Specialist with strong experience using MadCap Flare to develop, maintain, and publish high-quality technical documentation within a…
Added 2 hours ago
B
Customer Support Specialist
Baseline
Toronto, ON
- Full-time
Relentlessly focusing on platform quality and usability by identifying bugs, and usability issues, and rolling up customer feedback to our product & engineering team.
Added 2 hours ago
EC
Application Specialist, Federal Sector Services
Esri Canada
Kingston, ON
- $86,900 to $103,200 CAD / year
- Full-time
A day in the life of an Application Specialist at Esri Canada:
Added 2 hours ago
H
Spécialiste en appels d’offres / Tendering Specialist
Hitachi
Quebec, QC · (HE)Office_QC, Quebec City
- Full-time
In this role, you will support Engineering Sales activities by contributing to tendering, quotation, and bid preparation within the power industry. You will work closely with the Canadian…
Added 2 hours ago
O
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon
Kirkland, QC · CAN - Quebec - Kirkland
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 2 hours ago
GV
Aviseur Technique – Turbine/ Alternateur Mécanique (Manic 3)-4
GE Vernova
Baie-Comeau, QC
- Full-time
The Site Technical Advisor (Turbine and Generator) serves as the dedicated on-site technical specialist responsible for supporting the installation and commissioning of hydroelectric…
Added 2 hours ago
GV
Aviseur Technique – Turbine/ Alternateur Mécanique (Manic 3)-4
GE Vernova
Baie-Comeau, QC
- Full-time
The Site Technical Advisor (Turbine and Generator) serves as the dedicated on-site technical specialist responsible for supporting the installation and commissioning of hydroelectric…
Added 2 hours ago
VB
Senior Engineer, Geomechanics
Vale Base Metals
Sudbury, ON
- Full-time
…Japan, VBM delivers a secure and responsible supply of high-quality products to customers across Europe, the Americas, and…
Added 2 hours ago
JH
Spécialiste en conformité / Specialist, Compliance
Jubilant HollisterStier CMO
Kirkland, QC
- Full-time
The Specialist, Compliance supports the Quality Systems & Compliance function by monitoring,maintaining, and strengthening site compliance with GMP and regulatory requirements.This role…
Added 2 hours ago
VB
Sr Specialist - Project Estimating & Cost Control
Vale Base Metals
Toronto, ON
- Full-time
We are seeking a Sr Specialist – Project Estimating & Cost Control to join our VBM / CTO / Studies / Project Controls team in Toronto, Ontario.

Baseline

Customer Support Specialist

Toronto, ON, Canada

The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company. · Full-time

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Job details

Pay: The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company.
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Baseline is an Operating System for Private Real Estate Lenders based in the US, who make real estate secured loans, primarily to real estate investors (i.e. house flippers and landlords) or developers. Our platform allows lenders to originate and service loans, manage borrowers and investors, streamline business processes and create technology-enabled workflows that allow them to expand their businesses and improve profitability.

Baseline was founded in 2022 and has raised a $2.5 million in VC funding. We experienced over 300%+ revenue growth in 2025 and are on a trajectory to triple again in 2026. We have a market-leading product in our category and have ambitions to become the dominant software in the entire private lending industry.

Baseline is hiring a critical team member to help shape the future of our company: a Customer Support Specialist. This is a full-time, in-person position at our offices in Toronto.

What is a Customer Support Specialist at Baseline?

As a Customer Support Specialist at Baseline, you’ll be responsible for the front line delivery of Baseline’s philosophy of customer obsession. Above all else, you will be tasked with developing an exhaustive understanding of the business practices, workflows, needs and pain points of our clients. Our clients are operators of Private Credit businesses in the US who make real-estate secured loans, primarily to real estate investors and developers.

The majority of your time as a Support Specialist will be spent in these areas:

Responding to inbound Intercom tickets and emails to resolve customer issues quickly and accurately.
Writing support documentation, FAQs, and help centre content to improve customer self-serve resources.
Recording Loom videos to walk customers through key workflows and troubleshooting steps
Delivering high-quality 1:1 video support for customers when needed.
Creating Intercom product tours, walkthroughs, and guides that improve onboarding and feature adoption.
Training and improving the performance of our AI Intercom bot to scale support quality and responsiveness.
Relentlessly focusing on platform quality and usability by identifying bugs, and usability issues, and rolling up customer feedback to our product & engineering team.

You will also have the opportunity to work on a vast array of other initiatives that help the Baseline business excel, including but not limited to Customer Success, Product, Marketing, and Events.

Here are the character traits we're looking for:

Exceptional Intelligence
Obsessive problem-solving
Tenacity that gets you past roadblocks
Exceptional communication skills

And here’s where this role is different from the other Support jobs that you’ve likely been looking at.

We’re weighing less for:

Past professional work experience
A Support background
A passion for B2B SaaS or private credit
The software you’ve used before

If the list of character traits we’ve outlined sounds like you, we’re interested in you for this role, whoever you are.

Why this opportunity?

This is not an ordinary 9-5 role - it’s a chance to help take an early-stage startup from zero to one and define your future career.

Here’s what’s in it for you:

An opportunity to directly enter the Support team of an extremely fast-growing B2B SaaS company without any prior relevant work experience, based on your skills and characteristics.
An unmatched career accelerant, giving you direct exposure to and ownership of the most important Support disciplines in a customer-obsessed environment.
The ability to see the tangible impacts on the overall success of the Baseline business, based directly on your efforts, and the associated sense of purpose and meaning in your work that delivers.
An opportunity to work on, give input to, and learn about the entire operating methodologies of a fast-growing SaaS startup.
Massively increased earning potential due to the skills and experience you will develop in this role, both inside and outside of Baseline.
Empathetic and devoted leadership, coaching and mentoring from technology and finance veterans.

A comprehensive benefits package including 100% coverage for medical, dental, drug, paramedical and vision coverage.

Interested in applying?

This is your first assessment for the role. To be considered, you must email Shaye Wali, Baseline’s CEO, at the email address “my last name @ my company website domain”, cc "talent @ company website domain, with the subject line "CS Specialist Candidate - Your Name" and let me know why you’re a fit for this role based on what you read in this job description (LinkedIn DMs not considered). Despite these direct instructions, a majority of applicants will not follow these instructions and will be immediately eliminated from consideration - so please don’t be intimidated if you see ‘100+ applicants’ on LinkedIn!

The annual compensation for this role is fixed at $65,000, with an opportunity to earn above-market benchmarks in the future based on your contributions to the continued success of the company.

This is a full-time in-office position, with 5 days a week required at our building located at 507 King Street East, Toronto.

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More about this job

Responsibilities

Resolve customer issues through Intercom tickets, email, and video support, and create documentation, videos, product tours, and guides that improve self-service, onboarding, and feature adoption. Identify bugs and usability issues, share customer feedback with product and engineering teams, and help improve the performance of the AI support bot.

Requirements

The posting emphasizes exceptional intelligence, persistent problem-solving, tenacity, and exceptional communication skills. Prior professional experience, a support background, B2B SaaS or private credit experience, and familiarity with specific software are not required.

Skills

Customer Support
Problem-Solving
Written Communication
Verbal Communication
Customer Issue Resolution
Support Documentation
Video Support
Customer Training
Onboarding
AI Bot Training
Bug Identification
Usability Analysis
Customer Feedback
Workflow Analysis

Benefits

Medical Insurance
Dental Insurance
Prescription Drug Coverage
Paramedical Coverage
Vision Coverage

Visa sponsorship

Not detected in the job text

Hiring contact

Shaye Wali

Keywords

Intercom
Loom
Customer Support
Customer Obsession
Private Credit
Private Real Estate Lending
Real Estate-Secured Loans
B2B SaaS
Customer Issue Resolution
Support Documentation
FAQs
Help Center
Video Support
Product Tours
Customer Onboarding
Feature Adoption
AI Support Bot
Bug Identification
Usability
Customer Feedback
Product and Engineering Collaboration
Loan Origination
Loan Servicing
Workflow Management

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