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Added 3 days ago
Associate, DevOps Engineer
BMO
Toronto, ON · FCP
We are seeking an experienced DevOps Engineer to join our Data Cognition Team at BMO Capital Markets. In this role, you will design, build, and maintain robust DevOps pipelines and…
Added 4 days ago
GC
AI Engineer
GEI Consultants, Inc.
Kitchener, ON
- $110,000 to $150,000 CAD / year
- Full-time
The AI Engineer plays a hands-on role in active AI Solutions Factory use cases by implementing AI-based solutions, integrating enterprise data sources, and supporting solution reliability…
Added 4 days ago
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Technical Program Manager, Forward Deployed Engineering
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
…Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models…
Added 4 days ago
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Technical Program Manager, Forward Deployed Engineering
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
…Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models…
Added 4 days ago
GD
Software Engineering Developer, DevOps
General Dynamics Missions System International
Ottawa, ON
- $85,000 to $110,000 CAD / year
- Full-time
We are seeking a skilled DevOps Engineer to join our team and enhance our development and operational efficiency. This role is ideal for someone who thrives in a cloud-agnostic environment…
Added 4 days ago
Senior AI Platform Engineer
Motive
Toronto, ON
Senior engineer who ships production software and AI systems on cloud infrastructure that is reliable, secure, and cost-disciplined. You design applications and services, operate inference…
Added 4 days ago
C
Senior Software Engineer, Agent Infrastructure
Cohere
Remote, Canada
- Full-time
- Remote
We’re building the next generation of agentic AI infrastructure at Cohere. This team sits at the intersection of ML systems, distributed infrastructure, and developer experience, creating…
Added 4 days ago
AI
Platform Engineer
Apptoza Inc.
Toronto, ON
- Contract
Role : Platform Engineer – AI/ML Infrastructure
Added 4 days ago
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IT Systems Engineer
Baseten
Toronto, ON
- $175,000 to $225,000 USD / year
- Full-time
…Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models…
Added 4 days ago
Senior Software Engineer II, Decisioning Studio Integrations Team
Braze
Toronto, ON
We're looking for a Senior Software Engineer II to join the Decisioning Studio Integrations team building BrazeAI Decisioning Studio™. Decisioning Studio is a reinforcement learning…
Added 4 days ago
FT
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
FDE Times
Toronto, ON
- Full-time
…position offers an opportunity to build your expertise in cloud infrastructure security, secure application development, DevSecOps and emerging capabilities/skills in AI, while growing your…
Added 4 days ago
B
Senior Software Engineer II, Decisioning Studio Integrations Team
Braze
Toronto, ON
- Full-time
We're looking for a Senior Software Engineer II to join the Decisioning Studio Integrations team building BrazeAI Decisioning Studio™. Decisioning Studio is a reinforcement learning…
Added 4 days ago
Agentic AI Software Backend & Platform Engineer
Siemens
Kitchener, ON
We are seeking a Backend & AI Engineer, for Siemens Digital Industries Operations Software to help build and scale our Agentic AI platform. The role focuses on solid backend engineering,…
Added 4 days ago
H
Data & ML Platform Engineer (Hybrid)
Homebase
Remote, Canada
- $110,000 to $160,000 CAD / year
- Full-time
- Remote
Own the data platform. Manage Databricks, Unity Catalog, warehouses, and Terraform, with CI/CD and DAB deploys for data infrastructure.
Added 4 days ago
Principal AI Architect
Robots and Pencils
Canada
…cloud, data, and AI. This role is ideal for a deeply experienced engineer who owns the hardest architectural challenges, sets technical direction, and serves as the senior technical voice…
Added 4 days ago
A
AI LLM Senior Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
…based on the business needs, data availability, system and infrastructure requirements - including edge device and…
Added 4 days ago
S
Cloud Support Engineer - Japanese Speaking
Snowflake
ON · Ontario, Canada
- $90,000 to $135,000 USD / year
- Full-time
As a Cloud Support Engineer, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support…
Added 4 days ago
K
Senior Cloud Devops Engineer -Ottawa-500 Palladium
KellyOCG
Ottawa, ON
- $60 to $63 CAD / hour
- Contract
We are seeking a Senior Cloud DevOps Engineer to join the Cloud Operations organization. This role is responsible for the reliability, scalability, automation, and continuous improvement of…
Added 4 days ago
IS
AWS Data Engineer (CDK
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Drive reusable data pipelines, infrastructure automation, CI/CD, and platform scalability.
Added 4 days ago
IS
Data Engineer
Iris Software Inc.
Toronto, ON
- Contract
Drive reusable data pipelines, infrastructure automation, CI/CD, and platform scalability.
Added 4 days ago
S
Cloud Support Engineer
Snowflake
Toronto, ON
- $90,000 to $112,000 CAD / year
- Full-time
As a Cloud Support Engineer, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support…
Added 5 days ago
ZC
Machine Learning Engineer
Zurich Canada
Toronto, ON
- Full-time
Engineer, evaluate and productionize enterprise GenAI using foundation models, retrieval and agentic patterns.
Added 5 days ago
ZC
Machine Learning Engineer
Zurich Canada
Waterloo, ON
- Full-time
Engineer, evaluate and productionize enterprise GenAI using foundation models, retrieval and agentic patterns.
Added 5 days ago
S
Backend / API Engineer, Radar
Stripe
Toronto, ON
- Full-time
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments,…
Added 5 days ago
M
Senior Software Engineer - Backend
Microsoft
Vancouver, BC
- Full-time
This role owns core architectural and technical evolution of the platform, focusing on modernization, performance, scalability, experimentation infrastructure, and operational excellence.…

Baseten

Technical Program Manager, Forward Deployed Engineering

Montreal, QC, Canada

$165,000 to $330,000 USD / year · Full-time

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Job details

Pay: $165,000 to $330,000 USD / year
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

About Baseten

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.

THE ROLE

Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take on the hardest inference problems for our most strategic customers: novel architectures, extreme scale, tight latency budgets. Then we turn those solutions into a platform no one can match.

We’re scaling the team quickly. We need someone to build the operating system that lets a fast-growing team of engineers stay focused on hard problems instead of coordination.

This is a high-visibility role with direct exposure to our largest customers and to company leadership. You’ll shape how a new kind of engineering team operates in the AI industry.

Responsibilities

Run the priority account cadence. Own the operating rhythm for our top accounts: daily hot-account check-ins, the weekly “forest view” review with leadership, and the account list itself with Sales leadership. Goal: zero surprise escalations to our execs.
Make the bridges work. Our FDE team connects to SA and Sales, Product, engineering (inference, infra), capacity and on-call. You’ll make sure each connection has a clear owner, cadence and SLA, with no hand-offs falling through the cracks:
- Account transitions between solution architect and FDE, with exit criteria and runbooks
- Non-P0 escalations to engineering teams, tracked and burned down weekly
- Customer patterns and gaps flowing into the product roadmap
Drive cross-team programs for our largest customers. Coordinate multi-team efforts such as dedicated-capacity rollouts, cluster migrations, capacity reservations and large customer launches. Bring together various teams so these run on a plan, not on heroics.
Reduce toil and protect platform time. Track where engineering time goes: incidents another team owns, manual routing and config changes, after-hours pages. Work with engineering leads to remove the biggest sources of obstacles, so FDEs keep 30% of their time for shaping the platform.
Own the metrics. Build and report the metrics scorecard (account health, response times, toil, load per engineer, team health) to leadership.
Help us scale the team. Drive programs like new-hire enablement and certification, account load balancing, and run book coverage. Partner with Recruiting on hiring operations as we grow.
Manage risk and dependencies. Maintain a clear-eyed view of cross-team dependencies and risks; surface them early, drive mitigation, and keep leadership informed with honest, signal-rich updates.
Communicate up, down, and across. Translate between deeply technical teams and senior leadership. Run effective program reviews and write the kind of crisp statuses that let busy people make fast decisions.

Requirements

5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs
Technical depth: you’re comfortable with ML Infra systems, Kubernetes, GPUs and distributed systems, and can follow an incident channel or a design doc without a translator. Experience with LLM inference is a strong plus.
You’ve run programs across many teams at once and kept them moving without formal authority
Calm in the middle of an escalation: you bring structure to chaos and close the loop
You write clearly and concisely, for engineers and for execs
High ownership, and you’d rather fix the process than work around it

NICE-TO-HAVES

Experience working on AI / ML Infra stack.
Background in solutions engineering, SRE or forward-deployed teams

What Success Looks Like

In your first few months, you'll have taken ownership of one or more in-flight programs, established the operating rhythm they were missing, and built the trust that makes teams want you in the room.
Within a year, the programs you run are the ones leadership doesn't worry about, because the structure is clear, the risks are visible early, and the follow-ups always close.

Benefits

Competitive compensation, including meaningful equity
(U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
(U.S. only) Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Compensation Range: $165K - $330K

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More about this job

Responsibilities

Establish and manage the operating cadence for strategic customer accounts, cross-team escalations, and major technical programs, while tracking risks, dependencies, team metrics, and engineering toil. Improve coordination across engineering, product, sales, solutions architecture, and capacity teams, and build processes that help the Forward Deployed Engineering team scale while protecting time for platform improvements.

Requirements

Requires at least five years of technical program management experience, or experience as an engineer transitioning into TPM work, on infrastructure, cloud, or customer-facing technical programs. Candidates should have technical familiarity with ML infrastructure, Kubernetes, GPUs, and distributed systems, and be able to coordinate across teams, manage escalations, and communicate clearly; LLM inference experience is a strong plus.

Skills

Technical Program Management
Infrastructure Programs
Cloud Infrastructure
Machine Learning Infrastructure
Kubernetes
GPUs
Distributed Systems
LLM Inference
Cross-Functional Program Management
Incident Management
Escalation Management
Risk Management
Metrics and Reporting
Executive Communication
Process Improvement
Customer-Facing Technical Programs

Benefits

Competitive Compensation
Equity
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Paid Time Off
Company-Wide Winter Break
Paid Parental Leave
Fertility and Family-Building Stipend
401(k)
Learning and Networking Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Forward Deployed Engineering
Technical Program Management
AI Inference
LLM Inference
Machine Learning Infrastructure
Kubernetes
GPUs
Distributed Systems
Cloud Infrastructure
Customer-Facing Programs
Strategic Accounts
Account Health
Incident Management
Escalation Management
Runbooks
Service-Level Agreements
Capacity Planning
Dedicated Capacity
Cluster Migrations
Capacity Reservations
Product Roadmap
Cross-Functional Coordination
Risk Management
Dependency Management
Metrics Scorecard
Engineering Toil
On-Call
New-Hire Enablement
Certification
Solutions Engineering

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