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Added 11 days ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers,…
Added 11 days ago
SL
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Security Platform Engineer (Security Visibility) is responsible for assisting the Sr Platform Engineer in planning, designing, implementing, and monitoring security technologies and…
Added 11 days ago
P
Senior Software Engineer - Java
PointClickCare
Mississauga, ON
- $142,000 to $158,000 CAD / year
- Full-time
connects fragmented clinical systems to enable real-time care coordination across
Added 11 days ago
B
Technical Program Manager, Forward Deployed Engineering
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs
Added 11 days ago
B
Technical Program Manager, Forward Deployed Engineering
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs
Added 11 days ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers,…
Added 11 days ago
W
Principal Mechanical Engineer
Worley
Toronto, ON
- Full-time
We are currently recruiting for a Principal Mechanical Engineer – HVAC, Building Services and Fire Protection Our team includes world class experts and dynamic go-getters. This is a…
Added 11 days ago
EV
Engineer / EIT - Apply For Future Opportunities
Elk Valley Resources
Elkford, BC
- Full-time
…variety of current and future opportunities supporting all EVR operations at any of our EVR sites, contributing to the reliability, safety, and performance of our systems while…
Added 11 days ago
Field Engineer / Coordinator - MEC Transportation
Kiewit
Toronto, ON
…opportunities for you to make make a difference in our construction operations. Whether we’re boring tunnels through mountains, turning rivers into energy or building bridges that connect…
Added 11 days ago
Senior AI Platform Engineer
Motive
Toronto, ON
Senior engineer who ships production software and AI systems on cloud infrastructure that is reliable, secure, and cost-disciplined. You design applications and services, operate inference…
Added 11 days ago
A
Mechanical & Electrical Lead - Central Canada
AtkinsRéalis
Toronto, ON
- Full-time
…connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants,…
Added 11 days ago
W
Senior Project Manager
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 11 days ago
A
Demo Engineer
Ashby
Canada
- Full-time
As Ashby’s first Demo Engineer, you’ll own the systems that make our demo environments reliable, current, and tailored - the infrastructure the entire go-to-market team leans on to show…
Added 11 days ago
W
Senior Principal Civil Engineer
Worley
Markham, ON
- Full-time
Worley is seeking an experienced and driven Lead Civil Engineer to join our team in Oakville, In this role, you will provide technical leadership and oversee the delivery of civil…
Added 11 days ago
W
Senior Project Engineer
Worley
Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 11 days ago
W
Senior Project Engineer
Worley
Vancouver, BC
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 11 days ago
V
Senior Engineer, Infrastructure / Mining
Vale
Canada
- Full-time
As a Senior Engineer, Mining / Infrastructure, you will work with mine operations and technical disciplines to make sure that our mines have the required infrastructure/mine systems to…
Added 11 days ago
G
Engineer / EIT - Apply For Future Opportunities
Glencore
Elkford, BC
- Full-time
…variety of current and future opportunities supporting all EVR operations at any of our EVR sites, contributing to the reliability, safety, and performance of our systems while…
Added 11 days ago
MR
Cybersecurity Engineer (IT Security)
MATS Research
Canada
- £130,000 to £180,000 GBP / year
…staff and fellows use every day. The second is research and infrastructure security - the machine-operational attack surface of our compute cluster, CI/CD pipelines, and model artefacts.…
Added 11 days ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers,…
Added 11 days ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers,…
Added 11 days ago
PC
Cloud Infrastructure Engineer, Senior Associate
PwC Canada
Toronto, ON
- Full-time
…governance, quality control, and data integration to support business operations. Those in data infrastructure at PwC focus on designing and implementing robust and scalable data storage…
Added 11 days ago
TC
Network Administrator
Toyota Canada Inc.
Toronto, ON
- Full-time
…operation, maintenance, and troubleshooting of TCI’s network infrastructure. This role works closely with TCI’s Network Engineer, Infrastructure and Security Team members to ensure network…
Added 11 days ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers,…
Added 11 days ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers,…

Baseten

Technical Program Manager, Forward Deployed Engineering

Montreal, QC, Canada

$165,000 to $330,000 USD / year · Full-time

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Job details

Pay: $165,000 to $330,000 USD / year
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

About Baseten

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.

THE ROLE

Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take on the hardest inference problems for our most strategic customers: novel architectures, extreme scale, tight latency budgets. Then we turn those solutions into a platform no one can match.

We’re scaling the team quickly. We need someone to build the operating system that lets a fast-growing team of engineers stay focused on hard problems instead of coordination.

This is a high-visibility role with direct exposure to our largest customers and to company leadership. You’ll shape how a new kind of engineering team operates in the AI industry.

Responsibilities

Run the priority account cadence. Own the operating rhythm for our top accounts: daily hot-account check-ins, the weekly “forest view” review with leadership, and the account list itself with Sales leadership. Goal: zero surprise escalations to our execs.
Make the bridges work. Our FDE team connects to SA and Sales, Product, engineering (inference, infra), capacity and on-call. You’ll make sure each connection has a clear owner, cadence and SLA, with no hand-offs falling through the cracks:
- Account transitions between solution architect and FDE, with exit criteria and runbooks
- Non-P0 escalations to engineering teams, tracked and burned down weekly
- Customer patterns and gaps flowing into the product roadmap
Drive cross-team programs for our largest customers. Coordinate multi-team efforts such as dedicated-capacity rollouts, cluster migrations, capacity reservations and large customer launches. Bring together various teams so these run on a plan, not on heroics.
Reduce toil and protect platform time. Track where engineering time goes: incidents another team owns, manual routing and config changes, after-hours pages. Work with engineering leads to remove the biggest sources of obstacles, so FDEs keep 30% of their time for shaping the platform.
Own the metrics. Build and report the metrics scorecard (account health, response times, toil, load per engineer, team health) to leadership.
Help us scale the team. Drive programs like new-hire enablement and certification, account load balancing, and run book coverage. Partner with Recruiting on hiring operations as we grow.
Manage risk and dependencies. Maintain a clear-eyed view of cross-team dependencies and risks; surface them early, drive mitigation, and keep leadership informed with honest, signal-rich updates.
Communicate up, down, and across. Translate between deeply technical teams and senior leadership. Run effective program reviews and write the kind of crisp statuses that let busy people make fast decisions.

Requirements

5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs
Technical depth: you’re comfortable with ML Infra systems, Kubernetes, GPUs and distributed systems, and can follow an incident channel or a design doc without a translator. Experience with LLM inference is a strong plus.
You’ve run programs across many teams at once and kept them moving without formal authority
Calm in the middle of an escalation: you bring structure to chaos and close the loop
You write clearly and concisely, for engineers and for execs
High ownership, and you’d rather fix the process than work around it

NICE-TO-HAVES

Experience working on AI / ML Infra stack.
Background in solutions engineering, SRE or forward-deployed teams

What Success Looks Like

In your first few months, you'll have taken ownership of one or more in-flight programs, established the operating rhythm they were missing, and built the trust that makes teams want you in the room.
Within a year, the programs you run are the ones leadership doesn't worry about, because the structure is clear, the risks are visible early, and the follow-ups always close.

Benefits

Competitive compensation, including meaningful equity
(U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
(U.S. only) Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Compensation Range: $165K - $330K

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More about this job

Responsibilities

Establish and manage the operating cadence for strategic customer accounts, cross-team escalations, and major technical programs, while tracking risks, dependencies, team metrics, and engineering toil. Improve coordination across engineering, product, sales, solutions architecture, and capacity teams, and build processes that help the Forward Deployed Engineering team scale while protecting time for platform improvements.

Requirements

Requires at least five years of technical program management experience, or experience as an engineer transitioning into TPM work, on infrastructure, cloud, or customer-facing technical programs. Candidates should have technical familiarity with ML infrastructure, Kubernetes, GPUs, and distributed systems, and be able to coordinate across teams, manage escalations, and communicate clearly; LLM inference experience is a strong plus.

Skills

Technical Program Management
Infrastructure Programs
Cloud Infrastructure
Machine Learning Infrastructure
Kubernetes
GPUs
Distributed Systems
LLM Inference
Cross-Functional Program Management
Incident Management
Escalation Management
Risk Management
Metrics and Reporting
Executive Communication
Process Improvement
Customer-Facing Technical Programs

Benefits

Competitive Compensation
Equity
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Paid Time Off
Company-Wide Winter Break
Paid Parental Leave
Fertility and Family-Building Stipend
401(k)
Learning and Networking Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Forward Deployed Engineering
Technical Program Management
AI Inference
LLM Inference
Machine Learning Infrastructure
Kubernetes
GPUs
Distributed Systems
Cloud Infrastructure
Customer-Facing Programs
Strategic Accounts
Account Health
Incident Management
Escalation Management
Runbooks
Service-Level Agreements
Capacity Planning
Dedicated Capacity
Cluster Migrations
Capacity Reservations
Product Roadmap
Cross-Functional Coordination
Risk Management
Dependency Management
Metrics Scorecard
Engineering Toil
On-Call
New-Hire Enablement
Certification
Solutions Engineering

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