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Added 26 mins ago
CD
Innovation Manager
Constellation Dealer Group
Canada
- Full-time
Constellation Dealership Software provides mission-critical software to some of the largest, most successful dealerships in North America, UK and Australia. We value long-term relationships…
Added 26 mins ago
Z
Presales Engineer
Zazz
Canada
- Full-time
Zazz is a software development firm. We design and build custom mobile apps, web platforms, and software, and provide IT staff augmentation, for clients across the US and Canada.
Added 26 mins ago
WB
Manager: Environmental, Health & Safety - Whistler Blackcomb
Whistler Blackcomb
Whistler, BC
- Full-time
Reporting to the Environmental, Health & Safety, Senior Manager, the Environmental, Health & Safety Manager at Whistler Blackcomb will lead and manage all aspects of Environmental, Health &…
Added 27 mins ago
M
RQ00813 - DevOPS/Cloud Engineer - Senior
Maarut
Toronto, ON
- Contract
Experience with Amazon CloudWatch, AWS CloudTrail, AWS Config, AWS Systems Manager, AWS Secrets Manager, Amazon Route 53, AWS Certificate Manager, and security monitoring services.
Added 27 mins ago
SENIOR ENERGY MANAGEMENT ANALYST
City of Toronto
Toronto, ON
Reporting to the Program Manager, Utility & Energy Management, the ideal candidate is a skilled professional with a high degree of training, interest and initiative in the field of energy…
Added 41 mins ago
MO
Project Manager, Operations (Roads)
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Municipality of Chatham-Kent has an opening for a permanent full-time Project Manager, Operations in the Operations division.
Added 41 mins ago
Product Owner, Contact Center Pod
Momentum Financial Services Group
Toronto, ON
Bachelor's degree in business, Information Technology, Computer Science, Engineering, or a relate
Added 1 hour ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for…
Added 1 hour ago
TA
Sr. Consultant/Manager - Analytics Consulting
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
…Artificial Intelligence, Generative AI, Data Science, Data Engineering and Advanced Analytics to solve their most complex challenges, unlock new growth opportunities, and create lasting…
Added 1 hour ago
PH
Manager, 3D Printing & Clinical Engineering
Provincial Health Services Authority
Vancouver, BC
- Full-time
The 3D Printing & Clinical Engineering Manager provides strategic, operational, and technical leadership for the Clinical Technology Innovation (CTI) Program, with a specific focus on…
Added 1 hour ago
GO
Water Resources Technologist - Hydrology
Government of Yukon
Whitehorse, YT
- Full-time
A Degree in water resources engineering, physical geography, earth sciences, environmental sciences, or related discipline with a specialization in water resource technology/hydrology.
Added 1 hour ago
CE
Product Manager
Climate Earth
Canada
- Full-time
Climate Earth is seeking a Product Manager to help build and scale a carbon-intelligent platform for ready-mix concrete producers and related construction material categories, including…
Added 1 hour ago
NS
Senior Site Reliability Engineer (SRE) – CDN & Web Performance (Adobe)
N2P Systems
Toronto, ON
- Full-time
…enterprise web platform delivered through Adobe Experience Manager (AEM) Edge Delivery Services…
Added 1 hour ago
H
Senior Low-Level Control Engineer
Humanoid
Burnaby, BC
- Full-time
The ideal candidate has a solid background in control theory, strong software engineering skills in C++, and comfort working across the full stack from real-time embedded control up through…
Added 1 hour ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
…optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for…
Added 1 hour ago
L
Intermediate Product Manager
LotusFlare
Toronto, ON
- Full-time
You work alongside engineering and do not own architecture decisions alone; you bring the product context and the tradeoffs.
Added 2 hours ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
This position reports to the Facilities Manager.
Added 2 hours ago
Senior Business Systems Analyst
College of Pharmacists of British Columbia
Vancouver, BC
Leads the implementation of new systems along with software upgrades and testing.
Added 4 hours ago
Expert Product Manager – Netwrix Auditor
Netwrix Corporation
Canada
We are seeking an accomplished, seasoned Lead Product Manager to define and drive the strategy for Netwrix Auditor - the compliance audit and security-investigation backbone of Netwrix…
Added 4 hours ago
A
Technical Program Manager
Actalent
Vancouver, BC
- $60 to $80 CAD / hour
- Contract
This Senior Technical Program Manager role sits within a cross-functional technical program management team that drives large-scale technology initiatives for a major subscription program,…
Added 5 hours ago
B
Technical Program Manager, Forward Deployed Engineering
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take…
Added 5 hours ago
B
Technical Program Manager, Forward Deployed Engineering
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take…
Added 7 hours ago
DevOps Track Sr.Engineer
HEXAWARE
Canada
…creating Azure environment by configuring Azure DNS, Azure Traffic Manager, Azure VM, VNet, AKS Clusters. • Experience in creating Docker Images & Able to scale, load balance and manage…
Added 7 hours ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
…downtime. Those in DevSecOps at PwC will focus on minimising software threats by integrating development, operations and security industry leading practices in order to validate secure,…
Added 8 hours ago
T
Manager - Stress Testing Data, Controls and Analytics
TD
Toronto, ON
- Full-time
The Manager, Stress Testing Data, Controls & Analytics is a senior hands-on delivery role within Aggregation & Control. The role combines stress testing subject-matter expertise, data…

Baseten

Technical Program Manager, Forward Deployed Engineering

Montreal, QC, Canada

$165,000 to $330,000 USD / year · Full-time

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Job details

Pay: $165,000 to $330,000 USD / year
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

About Baseten

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.

THE ROLE

Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take on the hardest inference problems for our most strategic customers: novel architectures, extreme scale, tight latency budgets. Then we turn those solutions into a platform no one can match.

We’re scaling the team quickly. We need someone to build the operating system that lets a fast-growing team of engineers stay focused on hard problems instead of coordination.

This is a high-visibility role with direct exposure to our largest customers and to company leadership. You’ll shape how a new kind of engineering team operates in the AI industry.

Responsibilities

Run the priority account cadence. Own the operating rhythm for our top accounts: daily hot-account check-ins, the weekly “forest view” review with leadership, and the account list itself with Sales leadership. Goal: zero surprise escalations to our execs.
Make the bridges work. Our FDE team connects to SA and Sales, Product, engineering (inference, infra), capacity and on-call. You’ll make sure each connection has a clear owner, cadence and SLA, with no hand-offs falling through the cracks:
- Account transitions between solution architect and FDE, with exit criteria and runbooks
- Non-P0 escalations to engineering teams, tracked and burned down weekly
- Customer patterns and gaps flowing into the product roadmap
Drive cross-team programs for our largest customers. Coordinate multi-team efforts such as dedicated-capacity rollouts, cluster migrations, capacity reservations and large customer launches. Bring together various teams so these run on a plan, not on heroics.
Reduce toil and protect platform time. Track where engineering time goes: incidents another team owns, manual routing and config changes, after-hours pages. Work with engineering leads to remove the biggest sources of obstacles, so FDEs keep 30% of their time for shaping the platform.
Own the metrics. Build and report the metrics scorecard (account health, response times, toil, load per engineer, team health) to leadership.
Help us scale the team. Drive programs like new-hire enablement and certification, account load balancing, and run book coverage. Partner with Recruiting on hiring operations as we grow.
Manage risk and dependencies. Maintain a clear-eyed view of cross-team dependencies and risks; surface them early, drive mitigation, and keep leadership informed with honest, signal-rich updates.
Communicate up, down, and across. Translate between deeply technical teams and senior leadership. Run effective program reviews and write the kind of crisp statuses that let busy people make fast decisions.

Requirements

5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs
Technical depth: you’re comfortable with ML Infra systems, Kubernetes, GPUs and distributed systems, and can follow an incident channel or a design doc without a translator. Experience with LLM inference is a strong plus.
You’ve run programs across many teams at once and kept them moving without formal authority
Calm in the middle of an escalation: you bring structure to chaos and close the loop
You write clearly and concisely, for engineers and for execs
High ownership, and you’d rather fix the process than work around it

NICE-TO-HAVES

Experience working on AI / ML Infra stack.
Background in solutions engineering, SRE or forward-deployed teams

What Success Looks Like

In your first few months, you'll have taken ownership of one or more in-flight programs, established the operating rhythm they were missing, and built the trust that makes teams want you in the room.
Within a year, the programs you run are the ones leadership doesn't worry about, because the structure is clear, the risks are visible early, and the follow-ups always close.

Benefits

Competitive compensation, including meaningful equity
(U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
(U.S. only) Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Compensation Range: $165K - $330K

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More about this job

Responsibilities

Establish and manage the operating cadence for strategic customer accounts, cross-team escalations, and major technical programs, while tracking risks, dependencies, team metrics, and engineering toil. Improve coordination across engineering, product, sales, solutions architecture, and capacity teams, and build processes that help the Forward Deployed Engineering team scale while protecting time for platform improvements.

Requirements

Requires at least five years of technical program management experience, or experience as an engineer transitioning into TPM work, on infrastructure, cloud, or customer-facing technical programs. Candidates should have technical familiarity with ML infrastructure, Kubernetes, GPUs, and distributed systems, and be able to coordinate across teams, manage escalations, and communicate clearly; LLM inference experience is a strong plus.

Skills

Technical Program Management
Infrastructure Programs
Cloud Infrastructure
Machine Learning Infrastructure
Kubernetes
GPUs
Distributed Systems
LLM Inference
Cross-Functional Program Management
Incident Management
Escalation Management
Risk Management
Metrics and Reporting
Executive Communication
Process Improvement
Customer-Facing Technical Programs

Benefits

Competitive Compensation
Equity
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Paid Time Off
Company-Wide Winter Break
Paid Parental Leave
Fertility and Family-Building Stipend
401(k)
Learning and Networking Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Forward Deployed Engineering
Technical Program Management
AI Inference
LLM Inference
Machine Learning Infrastructure
Kubernetes
GPUs
Distributed Systems
Cloud Infrastructure
Customer-Facing Programs
Strategic Accounts
Account Health
Incident Management
Escalation Management
Runbooks
Service-Level Agreements
Capacity Planning
Dedicated Capacity
Cluster Migrations
Capacity Reservations
Product Roadmap
Cross-Functional Coordination
Risk Management
Dependency Management
Metrics Scorecard
Engineering Toil
On-Call
New-Hire Enablement
Certification
Solutions Engineering

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