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Added 8 mins ago
C
Software Developer Embedded Systems I (Full Time) - Canada
Cisco
AB · Vancouver, BC · Ottawa, ON · Montreal, QC · Kanata, Ontario · Calgary, Alberta · Saint-Laurent, Quebec
- Full-time
…low-latency telemetry, and hardware-software integration within business groups such as Cisco Networking, Security & Trust, and Supply Chain. As part of this collaborative environment, you…
Added 8 mins ago
HB
Assistant Manager - BOSS Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 8 mins ago
HB
Store Manager - BOSS Store, West Edmonton Mall
HUGO BOSS Canada, Inc.
Edmonton, AB
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 8 mins ago
HB
Store Manager - BOSS Store, Saint-Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 23 mins ago
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Unit Clerk, Ambulatory Care Chemo Unit - BC Cancer - Vancouver
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- Full-time
Added 23 mins ago
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Investment Banking – Summer Analyst
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Montreal, QC
- Internship
…of the role after the conclusion of the program, subject to business needs and individual performance. This program is designed to enhance analyst capacity while building a scalable talent…
Added 23 mins ago
LV
Operations Manager
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Toronto, ON
- Full-time
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Added 23 mins ago
HL
Employment Lawyer
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- Full-time
…in developing your legal skills, client relationships, and business-development…
Added 23 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
…role will be dedicated to supporting the development of a new Business of Science initiative focused on research valorization and commercialization, including the coordination of a…
Added 23 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
Field of study: Accounting, Finance, Business Administration, or a related field.
Added 23 mins ago
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Animal Resources Division Manager – Montreal General Hospital Site
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- Full-time
Elaborate and formulate strategic business plans
Added 23 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
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- Full-time
Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Added 23 mins ago
CV
Experience Requirements Advisor
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
Post-Secondary qualification in Business, Human Resources, or a related discipline, or equivalent experience;
Added 38 mins ago
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Manager, Operations Strategy & Insights
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Canada
- Full-time
As Manager, Operations Strategy & Insights, you will drive strategic initiatives that improve business performance, operational efficiency, and sustainable growth across a large network of…
Added 38 mins ago
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Demand Marketing Specialist - 12 month contract
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Canada
- Contract
Join a growing software organization and contribute to demand generation initiatives that drive business growth and support global go-to-market strategies. As a Demand Marketing Specialist,…
Added 38 mins ago
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Asset Protection Partner
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- $25 to $30 CAD / hour
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…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 53 mins ago
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Added 53 mins ago
HT
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Added 53 mins ago
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Added 53 mins ago
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Strong project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and delegate responsibilities to achieve business objectives.
Added 53 mins ago
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…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
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BASF

Senior Customer Care Representative - Calgary, AB

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Education: Bachelor’s degree
Experience: Bring 8+ years of professional experience in sales or a technical agricultural field with a Bachelor’s degree, or 10+ years with an Associate degree/two-year diploma.
Posting language: English
Posted: Oct 8, 2026

Original job description

Now hiring! Senior Customer Care Representative

Calgary, AB

We are looking for a Senior Customer Care Representative to join our Agricultural Solutions team in Calgary, AB.

Welcome to BASF

We are BASF in Agriculture and everything we do, we do for the love of farming, and the biggest job on Earth. We are an internationally successful company of the BASF Group. Our solutions are purpose-designed for different crop systems. Connecting seeds and traits, crop protection products, digital tools and sustainability approaches, to help deliver the best possible outcomes for farmers, growers and our other stakeholders along the value chain. With teams in the lab, field, office and in production, we do everything in our power to build a sustainable future for agriculture.

#ForTheLoveOfFarming #TheBiggestJobOnEarth #AgEmployerOfChoice

Here you can gain more insight into our Vision at BASF Agricultural Solutions!

As a Senior Customer Care Representative, you create chemistry by...

Developing and executing targeted calling campaigns to promote BASF solutions, drive product adoption, and achieve sales objectives with assigned growers and retailers.
Building and maintaining strong relationships with growers and retail partners throughout the sales process to deliver value and strengthen customer loyalty.
Providing timely, accurate, and solution-oriented support to growers, retailers, and internal stakeholders regarding BASF products and agronomic recommendations.
Managing the customer experience throughout the claims process, from intake through resolution, while ensuring a professional, empathetic, and customer-focused approach.
Collaborating with Sales, Technical Service, and other stakeholders to escalate claims as needed and ensure timely, effective resolutions.
Partnering with cross-functional teams to develop and maintain a centralized knowledge hub that enables consistent, accurate responses to customer inquiries.
Leveraging AI tools and capabilities to improve information accessibility, consistency, and operational efficiency across the Care Centre.
Championing a positive, inclusive, and customer-focused team culture by modeling accountability, collaboration, and continuous improvement.
Mentoring and coaching team members and summer interns by providing guidance, encouraging professional development, and fostering an environment of trust and support.
Maintaining accurate customer records in CRM systems by documenting interactions, recommendations, insights, and follow-up activities to support continuity, identify trends, and inform future engagements.

If you...

Have a Bachelor’s degree, or an Associate degree/diploma in agronomy, chemistry, biology, business, agribusiness, or a related field, with the required years of experience based on your level of education.
Bring 8+ years of professional experience in sales or a technical agricultural field with a Bachelor’s degree, or 10+ years with an Associate degree/two-year diploma.
Hold, or are willing to obtain, a CCSC designation within your first year of employment.
Demonstrate strong interpersonal and communication skills, along with a passion for making a positive impact in the agriculture industry.
Lead projects by collaborating with cross-functional stakeholders, incorporating feedback, and driving effective solutions.
Leverage technical and agricultural knowledge to support customers, identify opportunities, and deliver value-driven recommendations.
Build trusted relationships with growers, customers, and industry partners through a customer-focused approach.
Apply sound judgment and problem-solving skills to address challenges and achieve business objectives.
Manage multiple priorities effectively while maintaining attention to detail and delivering results.
Thrive in a collaborative environment that values innovation, continuous learning, and operational excellence.

Create your own chemistry with you@BASF

Adding value to our customers begins with adding value to you. you@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you – the whole you – in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. We also provide engaging learning and development opportunities to help you make the most of your talents and your role.

About Us

BASF Agricultural Solutions is a trusted partner to the agricultural industry, delivering innovative and sustainable solutions that help farmers succeed across a wide range of cropping systems. Across North America, our teams work together to address some of agriculture's most important challenges while creating value for customers, communities, and the environment. At BASF, you'll find opportunities to grow your career, collaborate with talented colleagues, and make a meaningful impact through work that matters.

Find out more about our Agricultural Solutions team here.

Diversity is our greatest strength!

Join us in shaping the future as part of a global team that embraces inclusion and equal opportunity – regardless of gender, age, background, sexual orientation, disability, or personal beliefs. Our people are at the heart of everything, dedicated to delivering value for our customers every day.

By focusing on enabling our people today and in the future, we will ensure we have the talent and skills needed to succeed.

United by the love of farming, we innovate, collaborate, and strive for the best solutions together, creating connections and driving success as one team. This is how we make an impact. For the love of farming, the biggest job on Earth.

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

Inclusion and Equal Opportunity Employment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact Careers.NorthAmerica@basf.com with the subject line “Recruitment Accommodation Request”.

Apply About employer

More about this job

Responsibilities

Develop and execute calling campaigns to promote BASF agricultural solutions, achieve sales objectives, and build strong relationships with growers and retail partners. Provide customer and agronomic support, manage claims through resolution, maintain CRM records and knowledge resources, and collaborate with and mentor colleagues.

Requirements

Requires a bachelor's degree with at least 8 years of professional experience in sales or a technical agricultural field, or an associate degree or two-year diploma with at least 10 years of relevant experience. Candidates must hold or be willing to obtain a CCSC designation within their first year and demonstrate strong communication, agricultural knowledge, relationship-building, project leadership, and problem-solving skills.

Skills

Sales
Agronomic Recommendations
Agricultural Product Knowledge
Customer Support
Claims Management
Cross-Functional Collaboration
Project Leadership
Mentoring and Coaching
Problem-Solving
Communication
CRM Documentation
AI Tools
Time Management
Customer Loyalty
Continuous Improvement

Benefits

Health Insurance
Retirement Benefits
Company-Matching Contributions
Learning and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Agriculture
Agricultural Solutions
Agronomy
Crop Systems
Crop Protection
Seeds and Traits
Digital Tools
Sustainability
Sales
Customer Care
Growers
Retail Partners
Calling Campaigns
Product Adoption
Agronomic Recommendations
Claims Management
CRM Systems
AI Tools
Knowledge Hub
Cross-Functional Collaboration
Technical Service
Customer Loyalty
CCSC Designation
Mentoring
Project Leadership
Operational Excellence

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