Jobs in Canada

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Added 1 min ago
Site Material Coordinator - Travel Canada
Nordex Group
AB
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 1 min ago
Site Material Coordinator - Travel Canada
Nordex Group
AB
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 1 min ago
Sales Support Manager - Montreal
Nordex Group
Montreal, QC
Must possess a full valid driver's license and be insurable under our auto insurance policy
Added 1 min ago
Commissioning Manager - Canada
Nordex Group
Montreal, QC
The role of Commissioning Manager is responsible for the leadership, management, development, deployment, and performance of the North American commissioning workforce. This role oversees a…
Added 1 min ago
OT
Lead, FP&A Manager
Open Text Corporation
Mississauga, ON
- Other
As a Lead, FP&A Manager, you will be a key member of the FP&A organization, partnering closely with Product Development leaders to consolidate, monitor, analyze, and report on OPEX,…
Added 1 min ago
OT
Sr. FP&A Manager
Open Text Corporation
Mississauga, ON
- Other
As a Sr. FP&A Manager, you will be a key member of the FP&A organization, partnering closely with Product Development leaders to consolidate, monitor, analyze, and report on OPEX,…
Added 1 min ago
A
Bar & Restaurant Manager, ARC - Full Time
AccorHotel
Vancouver, BC
- Full-time
Reporting to the General Manager of ARC Restaurant and In Room Dining, the Restaurant and Bar Manager is responsible for the overall leadership, performance, and continued development of…
Added 15 mins ago
GC
Product Marketing Manager (Strategist)
Game Companies
London, ON
- Full-time
Digital Extremes is seeking a strategic and highly collaborative Product Marketing Manager (Strategist) to help drive the global campaign strategies for Warframe and Soulframe. Working…
Added 15 mins ago
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Winnipeg, MB
- Full-time
The RBC Dominion Securities Management team located in Winnipeg is looking for an Assistant Branch Operations Manager to join their team. A leadership position within the branch network,…
Added 15 mins ago
LA
Human Resources Business Partner
Legal Aid Ontario
Toronto, ON
- Full-time
Reporting to the Manager, HR Advisory Services and Recruitment and working as a member of a cohesive team, the Human Resources Business Partner will act as a consultant and strategic…
Added 15 mins ago
MI
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
- Full-time
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Added 15 mins ago
MI
Pastry Chef
Marriott International
Vancouver, BC
- Full-time
Brings issues to the attention of the department manager and Human Resources as necessary.
Added 15 mins ago
SD
Cashier Manager, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 45 mins ago
BG
Project Manager (Construction)
BTY Group
Vancouver, BC
- $75,000 to $115,000 CAD / year
- Full-time
Our Project Management team is looking for a Project Manager to help coordinate consultants and contractors, manage budgets and schedules, and keep several smaller projects moving.
Added 45 mins ago
A
Photographer - Hamilton, ON
AutoVerify
Hamilton, ON
- Contract
2-3 shoot days per week, Monday to Friday, daytime hours (between 9 a.m
Added 1 hour ago
RB
Manager - Product Control
Royal Bank of Canada
Toronto, ON
- Full-time
We are looking for a dedicated Manager - Product Control to join our amazing team! In this role, you will be responsible for the production and execution of all P&L, attestation and…
Added 1 hour ago
EE
Senior Account Manager – BESS (Canada)
Envision Energy
Toronto, ON
- Full-time
Added 1 hour ago
R|
Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
Added 1 hour ago
R|
Clinical Research Clerk
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the manager of the Courtois Cardiovascular Signature project, the incumbent is responsible for supporting the recruitment and successful conduct of the study. The…
Added 1 hour ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
Added 1 hour ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
Added 1 hour ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 1 hour ago
T
Product Manager, Growth Partnership
Talencore
Toronto, ON
- Full-time
Work Arrangement: Hybrid, onsite 2 days per week
Added 2 hours ago
NA
Waiting List Coordinator - Endoscopy
NHS Ayrshire & Arran
NS · Cape Breton, NS
- Part-time
Added 2 hours ago
NS
Waiting List Coordinator - Endoscopy
NHS Scotland
NS · Cape Breton, NS
- Full-time

Bask Health

AI-Native Client Success Manager

Remote, Canada

Remote

Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Bask Health

Bask is the best Telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.

With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.

We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.

About the Role

Client Success at Bask Health is AI-first and customer-obsessed. We're looking for an AI-Native Client Success Manager who takes full ownership of client relationships and uses AI as an essential part of their everyday workflow.

In this role, you'll manage client accounts from onboarding through renewals and expansion, helping entrepreneurs launch and grow their Telehealth businesses on the Bask platform.

You'll use AI tools to research client needs, troubleshoot challenges, improve processes, and identify opportunities to deliver a better client experience. We're looking for someone who is comfortable experimenting with new technologies, thinks independently, and knows how to combine AI-driven efficiency with genuine human relationships.

What You'll Do

Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion.
Build strong relationships with Bask clients and help them successfully launch and grow their businesses.
Use AI tools and large language models (LLMs) to research client needs, structure problems, draft communications, and improve day-to-day workflows.
Develop AI-assisted workflows and automations to streamline onboarding, account management, follow-ups, and troubleshooting.
Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform.
Help clients launch medications and identify opportunities to expand their product offerings.
Troubleshoot platform, workflow, and order-related issues while proactively identifying solutions.
Monitor client health, platform usage, and engagement metrics to identify potential churn risks and growth opportunities.
Develop proactive strategies to improve client adoption, retention, and overall account performance.
Deliver platform demonstrations, answer technical questions, and recommend creative ways for clients to get more value from Bask.
Use client data and measurable outcomes to evaluate the effectiveness of AI-assisted processes and client success initiatives.
Validate AI-generated recommendations through research, testing, and client feedback before implementation.
Document and share successful AI prompts, automations, and repeatable workflows with the Client Success team.
Collaborate with Product, Engineering, and other internal teams to improve the client experience.
Work Weekends.

What We're Looking For

5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
Experience managing large or enterprise-sized client portfolios.
Demonstrated hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to improve professional workflows.
Experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows.
Ability to provide real examples of how you've used AI to solve problems, improve efficiency, or deliver measurable business results.
Strong understanding of client onboarding, adoption, retention, renewals, and account expansion.
Experience using client engagement data and performance metrics to identify risks and growth opportunities.
Ability to independently research problems, evaluate AI-generated information, and turn findings into practical solutions.
Good judgment when handling sensitive client information and using AI tools in accordance with company privacy and security requirements.
Excellent written and verbal communication skills.
A creative problem solver who takes initiative and is comfortable navigating unfamiliar challenges.
An entrepreneurial mindset and a strong sense of ownership and accountability.
Strong organizational skills and the ability to manage multiple client accounts and priorities.
Comfortable collaborating across teams and working in a fast-paced startup environment.

How We Work With AI

At Bask Health, AI isn't an occasional productivity tool. It's part of how we approach problems, make decisions, and support our clients.

We expect our Client Success team to:

Start with AI when researching, organizing information, and exploring solutions.
Use independent judgment to verify AI-generated recommendations before putting them into practice.
Identify opportunities to automate repetitive tasks and improve existing workflows.
Use approved tools and follow applicable privacy and security requirements when handling client or patient information.
Measure the effectiveness of AI-assisted workflows and continuously refine them based on results.
Experiment with new AI tools and approaches.
Share successful processes and workflows so the entire team can work more efficiently.

The ideal candidate doesn't need to be an AI engineer, but should be someone who naturally looks for ways to use AI to work smarter and deliver better results

Apply on jobs.workable.com About employer

More about this job

Responsibilities

Manage the full client lifecycle from onboarding to renewal while leveraging AI tools to streamline workflows and improve client outcomes. Collaborate with internal teams to troubleshoot platform issues and identify opportunities for client growth and product expansion.

Requirements

Requires 5+ years of experience in Customer Success or Account Management within a SaaS or e-commerce environment. Candidates must demonstrate hands-on experience using AI tools like ChatGPT or Claude to improve professional workflows and business results.

Skills

Customer Success
Account Management
AI Tools
Large Language Models
Telehealth
DTC
E-commerce
Workflow Automation
Client Onboarding
Retention
Data Analysis
Problem Solving
Communication
Project Management
Strategic Planning
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

AI-Native
Telehealth
SaaS
DTC
Customer Success
Account Management
ChatGPT
Claude
Gemini
LLMs
Automation
Client Lifecycle
Onboarding
Retention
Churn Risk
Data-driven
Workflow Optimization
Platform Adoption
Startup
Entrepreneurial Mindset
Account Expansion
Technical Support
Performance Metrics
Product Strategy
Client Engagement

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Jobs in Canada