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Added 4 mins ago
E
Senior Environmental Engineer or P.Geo
EXP
Kingston, Ontario
- Full-time
As Environmental, Chemical or Civil Engineering, Environmental Science or Geology.
Added 4 mins ago
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Implementation Manager
DHL (Supply Chain)
Calgary, AB
- Full-time
The Implementation Manager is responsible for assisting in the development and the direct implementation of methods and procedures during start-ups, implementations and go-live.
Added 4 mins ago
PC
Senior Specialist - Project Manager
Parkland Corporation
Calgary, AB
- Full-time
The Lead Specialist - Project Manager is a senior-level delivery leader representing the IT PMO Shared Services team. This role leads complex, cross-functional technology and business…
Added 4 mins ago
AC
Intermediate Electrical Engineering Project Manager
Accenture Construct
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 19 mins ago
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Customer Success Manager
Skydio
Remote, Canada
- Full-time
- Remote
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage and adoption, retention and expansion of our…
Added 19 mins ago
S
Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
…detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational…
Added 19 mins ago
Senior Product Manager, Serverless Compute
Amazon
Vancouver, BC
As a Senior Product Manager, you will be a critical part of the PM organization that owns the business model and P&L, prioritization of the product roadmap, customer segmentation and…
Added 19 mins ago
UH
Cogito Business Intelligence Analyst, Cogito Reporting
University Health Network
Toronto, ON
- Full-time
The Cogito Business Intelligence (BI) Analyst reports to the Program Manager, Cogito Reporting. By working closely with Cogito Business Intelligence Developers and clinical/business…
Added 19 mins ago
UH
Cogito Business Intelligence Developer, Cogito Reporting
University Health Network
Toronto, ON
- Full-time
Cogito is Epic’s suite of data analytics and reporting tools. The Cogito Business Intelligence Developer work closely with other Cogito Business Intelligence (BI) Analyst and Developer,…
Added 19 mins ago
FR
Operational Excellence Manager (Senior)
Foresight Recruitment Group
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
We are recruiting a Senior Manager, Operational Excellence for an established commercial real estate owner. This role will help improve building operations across a national portfolio of…
Added 19 mins ago
ZI
Compliance and Certification Specialist
ZenaTech Inc.
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…aerial systems (UAS) are transforming how industries gather data, spray crops, and monitor assets. To support our expansion and ensure legal and operational integrity, we are hiring a…
Added 19 mins ago
AC
Infrastructure & Capital Projects - Project Manager, COM
Accenture Construct
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 19 mins ago
R
Data Steward (97890EB)
Referment
Montreal, QC
- Full-time
Second, you'll shape how that data is presented to AI. You'll build and maintain semantic layers in Snowflake that give AI-driven products the structure, definitions, relationships and…
Added 19 mins ago
A
Transformation Director : Toronto, ON (Hybrid) : FTE
AceStack
Toronto, ON
- Full-time
The infrastructure project manager will be responsible for the concurrent management and deliverables of several infrastructure workstreams that support the major changes planned across our…
Added 19 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
Added 34 mins ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
Conveys all prospective and lost revenue to Outside Sales Representative and General Manager immediately.
Added 34 mins ago
Strategic Procurement (Indirect Materials) Intern
Trench Group GmbH
Pickering, ON
…for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and…
Added 34 mins ago
EM
Project Manager - Control System Upgrades
Evertz Microsystems Limited
Burlington, ON
- Full-time
Evertz is hiring a Project Manager to lead software upgrade (regression) projects for large-scale broadcast and media systems, including SDVN / MAGNUM environments. You will drive each…
Added 34 mins ago
CI
Unix Linux System Administrator-- JASDC6094765
Compunnel Inc.
Regina, SK
- Contract
The UNIX Midrange Support resource will ensure a secure, highly available Data Centre environment to support SaskPower's business requirements.
Added 34 mins ago
A
Information Technology - Senior Manager/Manager, Technical Program Management
Aritzia
Vancouver, BC
- Full-time
Aritzia is growing, and our Engineering Enablement team is growing with it. This is a unique opportunity to be part of the operational engine of our Platform organization, the team…
Added 49 mins ago
M
Senior Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Senior Full Stack Engineer, you will help shape solutions, advance strategic initiatives, strengthen our technology footprint and champion strong engineering practices within your team.
Added 49 mins ago
Machine Builder Solution Manager
Siemens
Canada
Help machine builders transition from hardware-centric automation to software-defined, data-driven, and AI-enabled machine architectures.
Added 49 mins ago
BH
Trouble Program Manager 2
BC Hydro
Surrey, BC
- $131,100 to $165,800 CAD / year
- Full-time
Reporting to the M3 Manager, Trouble and Operational Support, this position is responsible for leading operational and performance reporting for the Trouble and Storm Programs. The…
Added 1 hour ago
M
Safety Risk Specialist
Metrolinx
Canada
- Full-time
Facilitate safety workshops with Metrolinx business units to collect safety data associated with potential safety risks within operational programs and engineering project deviations to…
Added 1 hour ago
Indirect Sourcing Co-op
INNIO
Welland, ON
…including project management, process improvement, and master data analysis. This role will provide the opportunity to gain practical experience in sourcing, operations, and finance, with a…

Bask Health

AI-Native Client Success Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Bask Health

Bask is the best Telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.

With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.

We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.

About the Role

Client Success at Bask Health is AI-first and customer-obsessed. We're looking for an AI-Native Client Success Manager who takes full ownership of client relationships and uses AI as an essential part of their everyday workflow.

In this role, you'll manage client accounts from onboarding through renewals and expansion, helping entrepreneurs launch and grow their Telehealth businesses on the Bask platform.

You'll use AI tools to research client needs, troubleshoot challenges, improve processes, and identify opportunities to deliver a better client experience. We're looking for someone who is comfortable experimenting with new technologies, thinks independently, and knows how to combine AI-driven efficiency with genuine human relationships.

What You'll Do

Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion.
Build strong relationships with Bask clients and help them successfully launch and grow their businesses.
Use AI tools and large language models (LLMs) to research client needs, structure problems, draft communications, and improve day-to-day workflows.
Develop AI-assisted workflows and automations to streamline onboarding, account management, follow-ups, and troubleshooting.
Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform.
Help clients launch medications and identify opportunities to expand their product offerings.
Troubleshoot platform, workflow, and order-related issues while proactively identifying solutions.
Monitor client health, platform usage, and engagement metrics to identify potential churn risks and growth opportunities.
Develop proactive strategies to improve client adoption, retention, and overall account performance.
Deliver platform demonstrations, answer technical questions, and recommend creative ways for clients to get more value from Bask.
Use client data and measurable outcomes to evaluate the effectiveness of AI-assisted processes and client success initiatives.
Validate AI-generated recommendations through research, testing, and client feedback before implementation.
Document and share successful AI prompts, automations, and repeatable workflows with the Client Success team.
Collaborate with Product, Engineering, and other internal teams to improve the client experience.
Work Weekends.

What We're Looking For

5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
Experience managing large or enterprise-sized client portfolios.
Demonstrated hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to improve professional workflows.
Experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows.
Ability to provide real examples of how you've used AI to solve problems, improve efficiency, or deliver measurable business results.
Strong understanding of client onboarding, adoption, retention, renewals, and account expansion.
Experience using client engagement data and performance metrics to identify risks and growth opportunities.
Ability to independently research problems, evaluate AI-generated information, and turn findings into practical solutions.
Good judgment when handling sensitive client information and using AI tools in accordance with company privacy and security requirements.
Excellent written and verbal communication skills.
A creative problem solver who takes initiative and is comfortable navigating unfamiliar challenges.
An entrepreneurial mindset and a strong sense of ownership and accountability.
Strong organizational skills and the ability to manage multiple client accounts and priorities.
Comfortable collaborating across teams and working in a fast-paced startup environment.

How We Work With AI

At Bask Health, AI isn't an occasional productivity tool. It's part of how we approach problems, make decisions, and support our clients.

We expect our Client Success team to:

Start with AI when researching, organizing information, and exploring solutions.
Use independent judgment to verify AI-generated recommendations before putting them into practice.
Identify opportunities to automate repetitive tasks and improve existing workflows.
Use approved tools and follow applicable privacy and security requirements when handling client or patient information.
Measure the effectiveness of AI-assisted workflows and continuously refine them based on results.
Experiment with new AI tools and approaches.
Share successful processes and workflows so the entire team can work more efficiently.

The ideal candidate doesn't need to be an AI engineer, but should be someone who naturally looks for ways to use AI to work smarter and deliver better results

Apply About employer

More about this job

Responsibilities

Manage the full client lifecycle from onboarding to renewal while leveraging AI tools to streamline workflows and improve client outcomes. Collaborate with internal teams to troubleshoot platform issues and identify opportunities for client growth and product expansion.

Requirements

Requires 5+ years of experience in Customer Success or Account Management within a SaaS or e-commerce environment. Candidates must demonstrate hands-on experience using AI tools like ChatGPT or Claude to improve professional workflows and business results.

Skills

Customer Success
Account Management
AI Tools
Large Language Models
Telehealth
DTC
E-commerce
Workflow Automation
Client Onboarding
Retention
Data Analysis
Problem Solving
Communication
Project Management
Strategic Planning
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

AI-Native
Telehealth
SaaS
DTC
Customer Success
Account Management
ChatGPT
Claude
Gemini
LLMs
Automation
Client Lifecycle
Onboarding
Retention
Churn Risk
Data-driven
Workflow Optimization
Platform Adoption
Startup
Entrepreneurial Mindset
Account Expansion
Technical Support
Performance Metrics
Product Strategy
Client Engagement

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