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Added 2 mins ago
TC
Industrial Engineering Manager
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
The primary purpose of this position is to lead all engineering activities and establish a mentality of process improvement within our distribution center. The Industrial Engineering…
Added 17 mins ago
CC
Specialist, Work Management
Cameco Corporation
Saskatoon, SK
- Full-time
Reporting to the manager, work management processes, you will play an important role in strengthening work management practices across Cameco’s Canadian operations. You will support the…
Added 17 mins ago
IM
Production Manager – Modular Manufacturing
Ironwood Manufactured Homes
Woodstock, NB
- Full-time
The Production Manager will be responsible for the daily management and coordination of all production activities in our modular manufacturing facility. This role will focus on driving…
Added 17 mins ago
A
Power System Engineer
ABB
QC · Saint-Laurent, Quebec
- Full-time
In this role, you will have the opportunity to be a design authority for an engineering discipline. Each day, you will complete assignments on multiple projects of moderate size or portions…
Added 32 mins ago
CS
Estimator/Project Manager
Cunningham Sheet Metal (Windsor) Ltd.
Windsor, ON
- Full-time
We're looking for an Estimator / Project Manager to take custom fabrication projects from estimate through design, fabrication and installation. This is a technical, office-based role.…
Added 1 hour ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
Work closely with the Project Leads and Project Manager to create work plan, project schedule, and WIP and PMR updates in MS projects and Excel.
Added 1 hour ago
C
Automations Systems Technician
Convergint
Oldcastle, ON
- Full-time
Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes…
Added 1 hour ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and…
Added 1 hour ago
C
CCQ Security Technician
Convergint
Ottawa, ON
- Full-time
Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes…
Added 1 hour ago
L
Supply Chain Project Manager | Contract until October 2027
lululemon
Vancouver, BC
- Full-time
The Supply Chain Project Manager is responsible for overseeing specific projects within the Global Supply Chain program portfolio. This can include work within complex cross-functional…
Added 1 hour ago
Project Coordinator (Construction)
Region of Waterloo
Kitchener, ON
Prepares studies and surveys, or coordinates through consultants (e.g., engineering, geotechnical, hydrogeological, building envelope, legal).
Added 1 hour ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Winnipeg, MB
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Moncton, NB
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Halifax, NS
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Quebec, QC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We are looking for our next Integrated Supply Chain Manager. Could it be you?
Added 1 hour ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Toronto, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Montreal, QC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Vancouver, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 1 hour ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Calgary, AB
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 2 hours ago
A
Service Manager
ABB
Mississauga, ON
- Full-time
This role reports to the: Business Manager - Operations and Portfolio
Added 2 hours ago
A
Ingénieur Industriel
Actalent
Laval, QC
- $45 to $60 CAD / hour
- Contract
Cette équipe est très dynamique, le manager est très extraverti et motivé pour démarrer ces projets. L'équipe travaille 5 jours sur site.
Added 2 hours ago
AC
Chef De Projet | Project Manager
Aston Carter
Laval, QC
- $38 to $50 CAD / hour
- Contract
Added 2 hours ago
H
Specialist – Project Planning & Integration
Hays
Sudbury, ON
- $110,000 to $125,000 CAD / year
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada . The role is responsible for planning and scheduling across multiple studies and projects, ensuring the…
Added 2 hours ago
E
Project Manager - Control System Upgrades
Evertz
Burlington, ON
- Full-time
Evertz is hiring a Project Manager to lead software upgrade (regression) projects for large-scale broadcast and media systems, including SDVN / MAGNUM environments. You will drive each…

Bask Health

AI-Native Client Success Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Bask Health

Bask is the best Telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.

With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.

We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.

About the Role

Client Success at Bask Health is AI-first and customer-obsessed. We're looking for an AI-Native Client Success Manager who takes full ownership of client relationships and uses AI as an essential part of their everyday workflow.

In this role, you'll manage client accounts from onboarding through renewals and expansion, helping entrepreneurs launch and grow their Telehealth businesses on the Bask platform.

You'll use AI tools to research client needs, troubleshoot challenges, improve processes, and identify opportunities to deliver a better client experience. We're looking for someone who is comfortable experimenting with new technologies, thinks independently, and knows how to combine AI-driven efficiency with genuine human relationships.

What You'll Do

Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion.
Build strong relationships with Bask clients and help them successfully launch and grow their businesses.
Use AI tools and large language models (LLMs) to research client needs, structure problems, draft communications, and improve day-to-day workflows.
Develop AI-assisted workflows and automations to streamline onboarding, account management, follow-ups, and troubleshooting.
Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform.
Help clients launch medications and identify opportunities to expand their product offerings.
Troubleshoot platform, workflow, and order-related issues while proactively identifying solutions.
Monitor client health, platform usage, and engagement metrics to identify potential churn risks and growth opportunities.
Develop proactive strategies to improve client adoption, retention, and overall account performance.
Deliver platform demonstrations, answer technical questions, and recommend creative ways for clients to get more value from Bask.
Use client data and measurable outcomes to evaluate the effectiveness of AI-assisted processes and client success initiatives.
Validate AI-generated recommendations through research, testing, and client feedback before implementation.
Document and share successful AI prompts, automations, and repeatable workflows with the Client Success team.
Collaborate with Product, Engineering, and other internal teams to improve the client experience.
Work Weekends.

What We're Looking For

5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
Experience managing large or enterprise-sized client portfolios.
Demonstrated hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to improve professional workflows.
Experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows.
Ability to provide real examples of how you've used AI to solve problems, improve efficiency, or deliver measurable business results.
Strong understanding of client onboarding, adoption, retention, renewals, and account expansion.
Experience using client engagement data and performance metrics to identify risks and growth opportunities.
Ability to independently research problems, evaluate AI-generated information, and turn findings into practical solutions.
Good judgment when handling sensitive client information and using AI tools in accordance with company privacy and security requirements.
Excellent written and verbal communication skills.
A creative problem solver who takes initiative and is comfortable navigating unfamiliar challenges.
An entrepreneurial mindset and a strong sense of ownership and accountability.
Strong organizational skills and the ability to manage multiple client accounts and priorities.
Comfortable collaborating across teams and working in a fast-paced startup environment.

How We Work With AI

At Bask Health, AI isn't an occasional productivity tool. It's part of how we approach problems, make decisions, and support our clients.

We expect our Client Success team to:

Start with AI when researching, organizing information, and exploring solutions.
Use independent judgment to verify AI-generated recommendations before putting them into practice.
Identify opportunities to automate repetitive tasks and improve existing workflows.
Use approved tools and follow applicable privacy and security requirements when handling client or patient information.
Measure the effectiveness of AI-assisted workflows and continuously refine them based on results.
Experiment with new AI tools and approaches.
Share successful processes and workflows so the entire team can work more efficiently.

The ideal candidate doesn't need to be an AI engineer, but should be someone who naturally looks for ways to use AI to work smarter and deliver better results

Apply About employer

More about this job

Responsibilities

Manage the full client lifecycle from onboarding to renewal while leveraging AI tools to streamline workflows and improve client outcomes. Collaborate with internal teams to troubleshoot platform issues and identify opportunities for client growth and product expansion.

Requirements

Requires 5+ years of experience in Customer Success or Account Management within a SaaS or e-commerce environment. Candidates must demonstrate hands-on experience using AI tools like ChatGPT or Claude to improve professional workflows and business results.

Skills

Customer Success
Account Management
AI Tools
Large Language Models
Telehealth
DTC
E-commerce
Workflow Automation
Client Onboarding
Retention
Data Analysis
Problem Solving
Communication
Project Management
Strategic Planning
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

AI-Native
Telehealth
SaaS
DTC
Customer Success
Account Management
ChatGPT
Claude
Gemini
LLMs
Automation
Client Lifecycle
Onboarding
Retention
Churn Risk
Data-driven
Workflow Optimization
Platform Adoption
Startup
Entrepreneurial Mindset
Account Expansion
Technical Support
Performance Metrics
Product Strategy
Client Engagement

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