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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
Added 57 mins ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
As a wholly owned subsidiary of Quanta Services, we provide engineering and design services across transmission & distribution, substations, protection & control, geomatics, civil &…
Added 1 hour ago
FP
Manager Campaign Analytics SQL Pega CDH
FINTECH PROFESSIONALS CORP
Toronto, ON
- $50 to $65 CAD / hour
- Full-time
Manager, Campaign Analytics - SQL, Pega/ TSYS CDH
Added 1 hour ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
As a wholly owned subsidiary of Quanta Services, we provide engineering and design services across transmission & distribution, substations, protection & control, geomatics, civil &…
Added 1 hour ago
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Security Technician - Saskatoon Region
Convergint
Saskatoon, SK · CA SK Saskatoon
- Full-time
Installs, programs, test, repairs, and services a substantial variety of security systems and equipment fire. Colleague is key interface for the provision of technical support and training…
Added 1 hour ago
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Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
Supervises colleagues (typically Project Manager & Project Coordinators) in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in…
Added 1 hour ago
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Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague…
Added 1 hour ago
C
Junior Security Technician - North Battleford, SK
Convergint
Saskatoon, SK · CA SK Saskatoon
- Full-time
Installs, programs, test, repairs, and services a variety of security systems and equipment with guidance as needed. Colleague interface for the provision of technical support and training…
Added 1 hour ago
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Service Manager
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto, ON location. As the Service Manager, you will be responsible for the…
Added 1 hour ago
C
CCQ Security Technician
Convergint
Ottawa, ON · CA ON Ottawa
- Full-time
Installs, programs, test, repairs, and services a substantial variety of security systems and equipment fire. Colleague is key interface for the provision of technical support and training…
Added 2 hours ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
We’re looking for a hands-on Engineering Manager to lead one or more Registration sprint teams - someone who combines strong people leadership with technical credibility. You will be…
Added 2 hours ago
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Data Steward (CCDB26A)
Referment
Montreal, QC
- Full-time
…relationships and business context they need, apply prompt engineering to develop, test and refine prompts that improve the accuracy and consistency of AI-generated answers, and make sure…
Added 2 hours ago
SA
Planning Manager
Scheffer Andrew Ltd.
Edmonton, AB
- Full-time
As Planning Manager, you will lead Scheffer Andrew’s planning practice, support private and public sector clients, guide project delivery, mentor staff, and help grow the company’s planning…
Added 2 hours ago
FT
Aircraft Maintenance Engineer - YYZ
FL Technics
Mississauga, ON
- $37 to $57 CAD / hour
- Full-time
FL Technics is a global provider of tailor-made services for aircraft maintenance, repair, and overhaul (MRO), delivering solutions to commercial aviation customers worldwide. FL Technics…
Added 2 hours ago
BR
Quality Control Technician
BDO Recruitment Services - Canada
Chatham-Kent, ON
- Full-time
This role is expected to report to the Production Supervisor and/or Precast Manager or designate, and to coordinate regularly with plant supervisors, production and maintenance foremen,…
Added 2 hours ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
We are seeking a qualified individual to fill the position of Business Development Manager, Large Power & Projects. As demand for power generation and industrial electrification continues…
Added 2 hours ago
SS
Rental Coordinator
Sunbelt Solomon
New Westminster, BC
- Full-time
Researching rental equipment and site services, vendor options and determining scope, pricing, availability, specifications, and delivery
Added 2 hours ago
NL
Technical Buyer
NET LIP
Vaughan, ON
- Full-time
…policies, ordering and actively managing technical materials and services to meet organizational needs. This is a highly administrative, system-driven role focused on disciplined follow-up…
Added 2 hours ago
NL
IT Generalist
NET LIP
Vaughan, ON
- Full-time
Reporting to the IT Manager, the IT Generalist is responsible and accountable for analyzing network speed and performance, and making sure any hardware & software’s upgrades are performed…
Added 3 hours ago
A
Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 4 hours ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 6 hours ago
BG
Senior Project Manager (Construction)
BTY Group
Calgary, AB
- Full-time
…complex P3/AFP delivery. Our adaptable professionals combine engineering expertise with meticulous scheduling and risk practices to optimize performance, enhance value, and keep every…
Added 7 hours ago
NB
Senior AI Scientist
National Bank of Canada
Montreal, QC
- Full-time
…expertise in AI assessment, quantitative analysis, software engineering and…
Added 7 hours ago
P
Project Manager
Promation
Oakville, ON
- $100,000 to $125,000 CAD / year
- Full-time
…providing innovative automation solutions. Our dedicated team of engineering and technical professionals delivers exceptional products and services across our Nuclear, Automation, and…
Added 8 hours ago
TI
Guidewire PolicyCenter Integration Developer
Themesoft Inc.
Toronto, ON
- Contract
Build and maintain REST/SOAP web services and Cloud API integrations within the Guidewire Cloud Platform (GWCP).
Added 8 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

Bask Health

AI-Native Client Success Manager

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Bask Health

Bask is the best Telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.

With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.

We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.

About the Role

Client Success at Bask Health is AI-first and customer-obsessed. We're looking for an AI-Native Client Success Manager who takes full ownership of client relationships and uses AI as an essential part of their everyday workflow.

In this role, you'll manage client accounts from onboarding through renewals and expansion, helping entrepreneurs launch and grow their Telehealth businesses on the Bask platform.

You'll use AI tools to research client needs, troubleshoot challenges, improve processes, and identify opportunities to deliver a better client experience. We're looking for someone who is comfortable experimenting with new technologies, thinks independently, and knows how to combine AI-driven efficiency with genuine human relationships.

What You'll Do

Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion.
Build strong relationships with Bask clients and help them successfully launch and grow their businesses.
Use AI tools and large language models (LLMs) to research client needs, structure problems, draft communications, and improve day-to-day workflows.
Develop AI-assisted workflows and automations to streamline onboarding, account management, follow-ups, and troubleshooting.
Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform.
Help clients launch medications and identify opportunities to expand their product offerings.
Troubleshoot platform, workflow, and order-related issues while proactively identifying solutions.
Monitor client health, platform usage, and engagement metrics to identify potential churn risks and growth opportunities.
Develop proactive strategies to improve client adoption, retention, and overall account performance.
Deliver platform demonstrations, answer technical questions, and recommend creative ways for clients to get more value from Bask.
Use client data and measurable outcomes to evaluate the effectiveness of AI-assisted processes and client success initiatives.
Validate AI-generated recommendations through research, testing, and client feedback before implementation.
Document and share successful AI prompts, automations, and repeatable workflows with the Client Success team.
Collaborate with Product, Engineering, and other internal teams to improve the client experience.
Work Weekends.

What We're Looking For

5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
Experience managing large or enterprise-sized client portfolios.
Demonstrated hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to improve professional workflows.
Experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows.
Ability to provide real examples of how you've used AI to solve problems, improve efficiency, or deliver measurable business results.
Strong understanding of client onboarding, adoption, retention, renewals, and account expansion.
Experience using client engagement data and performance metrics to identify risks and growth opportunities.
Ability to independently research problems, evaluate AI-generated information, and turn findings into practical solutions.
Good judgment when handling sensitive client information and using AI tools in accordance with company privacy and security requirements.
Excellent written and verbal communication skills.
A creative problem solver who takes initiative and is comfortable navigating unfamiliar challenges.
An entrepreneurial mindset and a strong sense of ownership and accountability.
Strong organizational skills and the ability to manage multiple client accounts and priorities.
Comfortable collaborating across teams and working in a fast-paced startup environment.

How We Work With AI

At Bask Health, AI isn't an occasional productivity tool. It's part of how we approach problems, make decisions, and support our clients.

We expect our Client Success team to:

Start with AI when researching, organizing information, and exploring solutions.
Use independent judgment to verify AI-generated recommendations before putting them into practice.
Identify opportunities to automate repetitive tasks and improve existing workflows.
Use approved tools and follow applicable privacy and security requirements when handling client or patient information.
Measure the effectiveness of AI-assisted workflows and continuously refine them based on results.
Experiment with new AI tools and approaches.
Share successful processes and workflows so the entire team can work more efficiently.

The ideal candidate doesn't need to be an AI engineer, but should be someone who naturally looks for ways to use AI to work smarter and deliver better results

Apply About employer

More about this job

Responsibilities

Manage the full client lifecycle from onboarding to renewal while leveraging AI tools to streamline workflows and improve client outcomes. Collaborate with internal teams to troubleshoot platform issues and identify opportunities for client growth and product expansion.

Requirements

Requires 5+ years of experience in Customer Success or Account Management within a SaaS or e-commerce environment. Candidates must demonstrate hands-on experience using AI tools like ChatGPT or Claude to improve professional workflows and business results.

Skills

Customer Success
Account Management
AI Tools
Large Language Models
Telehealth
DTC
E-commerce
Workflow Automation
Client Onboarding
Retention
Data Analysis
Problem Solving
Communication
Project Management
Strategic Planning
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

AI-Native
Telehealth
SaaS
DTC
Customer Success
Account Management
ChatGPT
Claude
Gemini
LLMs
Automation
Client Lifecycle
Onboarding
Retention
Churn Risk
Data-driven
Workflow Optimization
Platform Adoption
Startup
Entrepreneurial Mindset
Account Expansion
Technical Support
Performance Metrics
Product Strategy
Client Engagement

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