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Added 6 mins ago
Z
React Native - Mobile FullStack Developer
Zoho
Toronto, ON
- Contract
As a Senior Full Stack Software Engineer in our US Retirement technology organization, you will design, build, and ship high-quality mobile and backend solutions that serve our Retirement…
Added 6 mins ago
A
Technical Project Director
Arculen
ON · Ontario, Canada
- Full-time
This is a genuine step up for a Senior, Principal or Manager-level engineer who wants the autonomy and visibility of a director-level role without carrying a sales target from day one. It…
Added 6 mins ago
ET
Artificial Intelligence / Data Engineer Intern
Enabled Talent
Sudbury, ON · Greater Sudbury, ON
- Contract
We are looking for an AI / Data Engineer Intern to help build the data and AI systems behind our platform. Working with our engineering and product team, you will gain practical experience…
Added 6 mins ago
Z
React Native - Mobile Full Stack Developer
Zoho
Toronto, ON
- Contract
As a Senior Full Stack Software Engineer in our US Retirement technology organization, you will design, build, and ship high-quality mobile and backend solutions that serve our Retirement…
Added 6 mins ago
SR
Platform Engineer - Digital Workplace
Swim Recruiting
Vancouver, BC
- $60 to $70 CAD / hour
- Contract
As a result of continued investment in global workplace technology, our client is looking to add a Digital Workplace Engineer to engineer and improve the collaboration and productivity…
Added 6 mins ago
ZS
Senior Network Engineer - Data Center and Network Infrastructure
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Looking for a Senior Network Engineer with strong experience in designing, implementing, and supporting enterprise-scale Data Center and Network Infrastructure environments. The candidate…
Added 6 mins ago
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Senior Supplier Quality Engineer
Aversan Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- $95,000 to $120,000 CAD / year
- Full-time
Interested applicants must apply directly to Senior Supplier Quality Engineer to be considered for this position.
Added 6 mins ago
ZS
Azure Data Engineer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Understanding of data security, governance, and compliance requirements.
Added 6 mins ago
Principal Software Engineer
OCS Ontario Cannabis Store
Toronto, ON
The Principal Software Engineer translates business outcomes into secure, scalable, and supportable technical solutions; leads complex design and development; reviews critical code and…
Added 21 mins ago
MN
Test Engineer
Matchtech North America
AB · Alberta, Canada
- Contract
atchtech are working with a key client to support the recruitment of a Testing & Commissioning Engineer / Specialist – Light Rail Transit to work on high profile railway projects in…
Added 21 mins ago
WM
Senior Software Engineer
Wellington Management
Toronto, ON
- Full-time
The Enterprise Data Experience team is seeking a Senior Software Engineer to design, build, and enhance
Added 36 mins ago
ON
Operating Practices Officer
Ontario Northland
Cochrane, ON
- Full-time
…Operating Rules (CROR), Transportation of Dangerous Goods (TDG), Security Awareness, Rail Safety, and related operating practices training programs across Ontario Northland's rail network.…
Added 36 mins ago
CK
General Labourer
Canadian Kraft Paper Industries Ltd
The Pas, MB
- Full-time
Added 36 mins ago
A
Microsoft Azure Administrator/Developer
Affinity
Burnaby, BC
- Contract
Implement Azure security for cloud solutions in a hybrid environment
Added 36 mins ago
T
System Engineer
TEEMA
Vancouver, BC
- $82,000 to $100,000 CAD / year
- Full-time
Systems Engineer – IT & DevOps (Intermediate)
Added 36 mins ago
E
Principal Electrical Engineer - Battery Energy Storage Systems (BESS)
Enbridge
Calgary, AB · Toronto, ON
- Full-time
…excellence and innovation. We are seeking a Principal Electrical Engineer, Battery Energy Storage Systems (BESS) to join our…
Added 36 mins ago
Azure Cloud Engineer - Senior Consultant
EY
Toronto, ON
Build and engineer AI-enabled cloud platforms using AI Engineering best practices, incorporating scalable architecture, security, automation, observability, and responsible AI principles.
Added 36 mins ago
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Administrative Assistant
AtkinsRéalis
Montreal, QC
- Full-time
Oversee office access processes, security procedures, and access card management.
Added 36 mins ago
Senior Software Engineer in Test, Android
Okta
Toronto, ON
We are looking for an experienced Software Development Engineer in Test (SDET) to join the Android platform team. The team is responsible for developing and maintaining Okta Verify and…
Added 51 mins ago
DC
Electrical Engineer
Dillon Consulting Limited
Chatham-Kent, ON · Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · Chatham, ON
- Full-time
Dillon’s Electrical Discipline is looking for an Electrical Engineer to fill an existing vacancy within our multidisciplinary team of professionals. You will have the opportunity to work on…
Added 51 mins ago
DC
Electrical Engineer
Dillon Consulting Limited
Windsor, ON
- Full-time
Your opportunity Dillon’s Electrical Discipline is looking for an Electrical Engineer or EIT to fill an existing vacancy within our multidisciplinary team of professionals. You will have…
Added 51 mins ago
TT
Senior/Staff Software Engineer
True Talent Solutions Partners
Canada
- $210,000 to $260,000 USD / year
- Full-time
At least 6 years of full-stack software development experience, with technical depth appropriate to a Senior or Staff engineer.
Added 51 mins ago
WM
Senior Software Engineer
Wellington Management
Toronto, ON
- Full-time
The Enterprise Data Experience team is seeking a Senior Software Engineer to design, build, and enhance
Added 1 hour ago
TA
Electrical Engineer
Taylor Architecture Group
Yellowknife, NT
- Full-time
The Electrical Engineer will support TAG Engineering projects through all phases; including planning, design, site reviews, construction oversight and documentation. This role requires…
Added 1 hour ago
Z
Azure Cloud Platform Engineer + ADF
Zoho
Toronto, ON
- Contract
We are seeking an experienced Senior Azure Cloud Platform Engineer , focused on designing, deploying, and supporting enterprise-grade Azure data and analytics platforms, including Power BI.

Bask Health

AI-Native Client Success Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Bask Health

Bask is the best Telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.

With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.

We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.

About the Role

Client Success at Bask Health is AI-first and customer-obsessed. We're looking for an AI-Native Client Success Manager who takes full ownership of client relationships and uses AI as an essential part of their everyday workflow.

In this role, you'll manage client accounts from onboarding through renewals and expansion, helping entrepreneurs launch and grow their Telehealth businesses on the Bask platform.

You'll use AI tools to research client needs, troubleshoot challenges, improve processes, and identify opportunities to deliver a better client experience. We're looking for someone who is comfortable experimenting with new technologies, thinks independently, and knows how to combine AI-driven efficiency with genuine human relationships.

What You'll Do

Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion.
Build strong relationships with Bask clients and help them successfully launch and grow their businesses.
Use AI tools and large language models (LLMs) to research client needs, structure problems, draft communications, and improve day-to-day workflows.
Develop AI-assisted workflows and automations to streamline onboarding, account management, follow-ups, and troubleshooting.
Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform.
Help clients launch medications and identify opportunities to expand their product offerings.
Troubleshoot platform, workflow, and order-related issues while proactively identifying solutions.
Monitor client health, platform usage, and engagement metrics to identify potential churn risks and growth opportunities.
Develop proactive strategies to improve client adoption, retention, and overall account performance.
Deliver platform demonstrations, answer technical questions, and recommend creative ways for clients to get more value from Bask.
Use client data and measurable outcomes to evaluate the effectiveness of AI-assisted processes and client success initiatives.
Validate AI-generated recommendations through research, testing, and client feedback before implementation.
Document and share successful AI prompts, automations, and repeatable workflows with the Client Success team.
Collaborate with Product, Engineering, and other internal teams to improve the client experience.
Work Weekends.

What We're Looking For

5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
Experience managing large or enterprise-sized client portfolios.
Demonstrated hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to improve professional workflows.
Experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows.
Ability to provide real examples of how you've used AI to solve problems, improve efficiency, or deliver measurable business results.
Strong understanding of client onboarding, adoption, retention, renewals, and account expansion.
Experience using client engagement data and performance metrics to identify risks and growth opportunities.
Ability to independently research problems, evaluate AI-generated information, and turn findings into practical solutions.
Good judgment when handling sensitive client information and using AI tools in accordance with company privacy and security requirements.
Excellent written and verbal communication skills.
A creative problem solver who takes initiative and is comfortable navigating unfamiliar challenges.
An entrepreneurial mindset and a strong sense of ownership and accountability.
Strong organizational skills and the ability to manage multiple client accounts and priorities.
Comfortable collaborating across teams and working in a fast-paced startup environment.

How We Work With AI

At Bask Health, AI isn't an occasional productivity tool. It's part of how we approach problems, make decisions, and support our clients.

We expect our Client Success team to:

Start with AI when researching, organizing information, and exploring solutions.
Use independent judgment to verify AI-generated recommendations before putting them into practice.
Identify opportunities to automate repetitive tasks and improve existing workflows.
Use approved tools and follow applicable privacy and security requirements when handling client or patient information.
Measure the effectiveness of AI-assisted workflows and continuously refine them based on results.
Experiment with new AI tools and approaches.
Share successful processes and workflows so the entire team can work more efficiently.

The ideal candidate doesn't need to be an AI engineer, but should be someone who naturally looks for ways to use AI to work smarter and deliver better results

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More about this job

Responsibilities

Manage the full client lifecycle from onboarding to renewal while leveraging AI tools to streamline workflows and improve client outcomes. Collaborate with internal teams to troubleshoot platform issues and identify opportunities for client growth and product expansion.

Requirements

Requires 5+ years of experience in Customer Success or Account Management within a SaaS or e-commerce environment. Candidates must demonstrate hands-on experience using AI tools like ChatGPT or Claude to improve professional workflows and business results.

Skills

Customer Success
Account Management
AI Tools
Large Language Models
Telehealth
DTC
E-commerce
Workflow Automation
Client Onboarding
Retention
Data Analysis
Problem Solving
Communication
Project Management
Strategic Planning
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

AI-Native
Telehealth
SaaS
DTC
Customer Success
Account Management
ChatGPT
Claude
Gemini
LLMs
Automation
Client Lifecycle
Onboarding
Retention
Churn Risk
Data-driven
Workflow Optimization
Platform Adoption
Startup
Entrepreneurial Mindset
Account Expansion
Technical Support
Performance Metrics
Product Strategy
Client Engagement

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