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Added 11 mins ago
ON
Operating Practices Officer
Ontario Northland
Cochrane, ON
- Full-time
Minimum five (5) years of experience in railway operations in a CROR-governed environment, such as Conductor, Locomotive Engineer, Rail Traffic Controller, or a related operational role
Added 11 mins ago
A
Microsoft Azure Administrator/Developer
Affinity
Burnaby, BC
- Contract
Implement integrations using Azure Integrations Services (including API Management, Logic Apps, Service Bus, Event Grid, Azure Functions, and Key Vault) between applications hosted in the…
Added 11 mins ago
T
System Engineer
TEEMA
Vancouver, BC
- $82,000 to $100,000 CAD / year
- Full-time
Systems Engineer – IT & DevOps (Intermediate)
Added 11 mins ago
T
Full Stack Engineer
TechDoQuest
Toronto, ON
- Contract
Role: Full Stack Engineer – Self-Service & Agentic Data Platform
Added 12 mins ago
A
Administrative Assistant
AtkinsRéalis
Montreal, QC
- Full-time
…expertise, we will ensure optimal performance and seamless service within a modern rail…
Added 12 mins ago
CO
Staff Engineer - Data Engineering
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Staff Engineer - Data Engineering
Added 27 mins ago
DC
Electrical Engineer
Dillon Consulting Limited
Windsor, ON
- Full-time
Your opportunity Dillon’s Electrical Discipline is looking for an Electrical Engineer or EIT to fill an existing vacancy within our multidisciplinary team of professionals. You will have…
Added 27 mins ago
A
Shift Engineer, Full-Time (Parental Leave Contract | November 2026 - February 2027)
AccorHotel
Vancouver, BC
- Full-time
- Contract
Full rate of pay $36.71 per hour following 90 days of service
Added 42 mins ago
NH
Quality Supervisor
Norsk Hydro
Mississauga, ON
- Full-time
Interprets Customer Testing Requirements: Works with Pre-Review and customer service to interpret and accurately document true testing requirements that are defined by the customer. Manages…
Added 42 mins ago
SB
Desktop Support Engineer - Full Time
Sharp Brains
Waterloo, ON
- Full-time
Sharp Brains is looking for an experienced and customer-focused Desktop Support Engineer to join our growing IT support team on a full-time basis.
Added 42 mins ago
B
Electrical Design Engineer
BGIS
Toronto, ON
- Full-time
The Electrical Design Engineer will be a member of the professional services team and provide electrical engineering and design to assigned electrical project deliverables. The Electrical…
Added 42 mins ago
UO
Engineer
University of British Columbia
Kelowna, BC · UBCO | Central Heating Plant (CHP)
- $5,713 to $6,545 CAD / month
- Full-time
An additional $1/hour stipend will be added for Red Seal or Power Engineer Class 4 Certificate.
Added 42 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Added 42 mins ago
EC
Senior Electrical Designer/Heat Trace Designer
EnGlobe Corp.
Calgary, AB
- Full-time
Added 42 mins ago
C
Sr. Consultant, Enterprise Scheduling Engineering
CIBC
Toronto, ON
- Full-time
…enterprise scheduling capabilities. As an Enterprise Scheduling Engineer, you’ll provide technical leadership, standards, and best practices to technology teams through the design, build,…
Added 1 hour ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 1 hour ago
Mechanical Engineer
Enerflex Ltd
Canada
As a Mechanical Engineer, you will lead the mechanical scope and design for power generation projects. You will develop and review power system designs, specifications, calculations,…
Added 1 hour ago
Senior Process Engineer
Enerflex Ltd
Canada
Reporting to the Engineering Manager, the Senior Process Engineer is responsible for water-related process studies, preparation of process flow diagrams, design and engineering involving…
Added 1 hour ago
Sr. Mechanical Engineer
Enerflex Ltd
Canada
The Senior Mechanical Engineer is a hands-on technical lead responsible for the mechanical engineering of modular process and water-treatment equipment packages from proposal and concept…
Added 1 hour ago
Principal Solutions Engineer
Enerflex Ltd
Canada
Enerflex Water Solutions is seeking a seasoned Principal Solutions Engineer to drive the growth and technical excellence of our global Water Solutions business.
Added 1 hour ago
R
Ingénieur(e) ou analyste, analyse d’opérabilité / Engineer or Analyst, Operability Analysis
RTX
Longueuil, QC
- Full-time
Nos responsabilités s’étendent de la conception préliminaire jusqu’au support des moteurs en service.
Added 1 hour ago
W
Microsoft Azure Administrator/Developer
Workiy
BC · Burnaby (Government Road / Lake City / SFU / Burnaby Mountain), British Columbia
- Contract
Experience developing integrations using Logic Apps, Service Bus, Event Grid, and Azure Functions.
Added 1 hour ago
ZT
Advanced Data Platform Engineer
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
The Advanced Data Platform Engineer focuses on building infrastructure for working with data. In this role, you will plan computerized databases, including base definition, structure,…
Added 1 hour ago
Sr.Installation Design Engineer
Alstom
Toronto, ON
…throughout the project lifecycle from design through revenue…

Bask Health

AI-Native Client Success Manager

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Bask Health

Bask is the best Telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.

With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.

We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.
Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.

About the Role

Client Success at Bask Health is AI-first and customer-obsessed. We're looking for an AI-Native Client Success Manager who takes full ownership of client relationships and uses AI as an essential part of their everyday workflow.

In this role, you'll manage client accounts from onboarding through renewals and expansion, helping entrepreneurs launch and grow their Telehealth businesses on the Bask platform.

You'll use AI tools to research client needs, troubleshoot challenges, improve processes, and identify opportunities to deliver a better client experience. We're looking for someone who is comfortable experimenting with new technologies, thinks independently, and knows how to combine AI-driven efficiency with genuine human relationships.

What You'll Do

Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion.
Build strong relationships with Bask clients and help them successfully launch and grow their businesses.
Use AI tools and large language models (LLMs) to research client needs, structure problems, draft communications, and improve day-to-day workflows.
Develop AI-assisted workflows and automations to streamline onboarding, account management, follow-ups, and troubleshooting.
Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform.
Help clients launch medications and identify opportunities to expand their product offerings.
Troubleshoot platform, workflow, and order-related issues while proactively identifying solutions.
Monitor client health, platform usage, and engagement metrics to identify potential churn risks and growth opportunities.
Develop proactive strategies to improve client adoption, retention, and overall account performance.
Deliver platform demonstrations, answer technical questions, and recommend creative ways for clients to get more value from Bask.
Use client data and measurable outcomes to evaluate the effectiveness of AI-assisted processes and client success initiatives.
Validate AI-generated recommendations through research, testing, and client feedback before implementation.
Document and share successful AI prompts, automations, and repeatable workflows with the Client Success team.
Collaborate with Product, Engineering, and other internal teams to improve the client experience.
Work Weekends.

What We're Looking For

5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.
Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.
Experience managing large or enterprise-sized client portfolios.
Demonstrated hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to improve professional workflows.
Experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows.
Ability to provide real examples of how you've used AI to solve problems, improve efficiency, or deliver measurable business results.
Strong understanding of client onboarding, adoption, retention, renewals, and account expansion.
Experience using client engagement data and performance metrics to identify risks and growth opportunities.
Ability to independently research problems, evaluate AI-generated information, and turn findings into practical solutions.
Good judgment when handling sensitive client information and using AI tools in accordance with company privacy and security requirements.
Excellent written and verbal communication skills.
A creative problem solver who takes initiative and is comfortable navigating unfamiliar challenges.
An entrepreneurial mindset and a strong sense of ownership and accountability.
Strong organizational skills and the ability to manage multiple client accounts and priorities.
Comfortable collaborating across teams and working in a fast-paced startup environment.

How We Work With AI

At Bask Health, AI isn't an occasional productivity tool. It's part of how we approach problems, make decisions, and support our clients.

We expect our Client Success team to:

Start with AI when researching, organizing information, and exploring solutions.
Use independent judgment to verify AI-generated recommendations before putting them into practice.
Identify opportunities to automate repetitive tasks and improve existing workflows.
Use approved tools and follow applicable privacy and security requirements when handling client or patient information.
Measure the effectiveness of AI-assisted workflows and continuously refine them based on results.
Experiment with new AI tools and approaches.
Share successful processes and workflows so the entire team can work more efficiently.

The ideal candidate doesn't need to be an AI engineer, but should be someone who naturally looks for ways to use AI to work smarter and deliver better results

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More about this job

Responsibilities

Manage the full client lifecycle from onboarding to renewal while leveraging AI tools to streamline workflows and improve client outcomes. Collaborate with internal teams to troubleshoot platform issues and identify opportunities for client growth and product expansion.

Requirements

Requires 5+ years of experience in Customer Success or Account Management within a SaaS or e-commerce environment. Candidates must demonstrate hands-on experience using AI tools like ChatGPT or Claude to improve professional workflows and business results.

Skills

Customer Success
Account Management
AI Tools
Large Language Models
Telehealth
DTC
E-commerce
Workflow Automation
Client Onboarding
Retention
Data Analysis
Problem Solving
Communication
Project Management
Strategic Planning
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

AI-Native
Telehealth
SaaS
DTC
Customer Success
Account Management
ChatGPT
Claude
Gemini
LLMs
Automation
Client Lifecycle
Onboarding
Retention
Churn Risk
Data-driven
Workflow Optimization
Platform Adoption
Startup
Entrepreneurial Mindset
Account Expansion
Technical Support
Performance Metrics
Product Strategy
Client Engagement

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