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Added 22 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 22 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Lillooet, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 22 mins ago
T
Account Manager
Tru
Toronto, ON
- Full-time
The Account Manager owns and supports the full client lifecycle across a $1M to $3M account portfolio, serving as a trusted client partner and working closely with internal delivery,…
Added 22 mins ago
R
Financial Advisor
RBC
New Westminster, BC
- Full-time
Communicate effectively to uncover client needs, deliver client centric advice, solutions and proactively resolve client concerns at first point of contact
Added 22 mins ago
T
Regional Event Planner
TD
Vancouver, BC
- Full-time
You’ll independently plan and deliver regional client events that strengthen client relationships and support Wealth business priorities. As a trusted event planning partner, you’ll guide…
Added 37 mins ago
A
Geotechnical Lead
AECOM
Saskatoon, SK
- $100,000 to $135,000 CAD / year
- Full-time
· Experience in client service and business development.
Added 1 hour ago
L
Murex specialist
Luxoft
Toronto, ON
- $6,000 to $11,000 CAD / month
- Full-time
DXC Luxoft has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide…
Added 1 hour ago
B
Building Science Engineer
BPA
Montreal, QC
- Full-time
…capacity to translate complex technical issues into practical, client-focused solutions. Your professionalism on construction sites and your attention to detail in technical documentation…
Added 1 hour ago
N
Event Manager - North America Market
Naboo
Montreal, QC
- Full-time
Role & Responsibilities As part of our Event Manager team, you will organise client events:
Added 2 hours ago
OC
Senior Operations Manager
Ontario Clean Water Agency
OCWA - KT West Cluster Office
- Full-time
…to lead and inspire a dynamic team in the provision of safe, client oriented, and valuable water management services in the province of…
Added 2 hours ago
R
Financial Planner Relationship Manager
RBC
Stratford, ON
- Full-time
A strong financial acumen, along with proven networking, client acquisition, and relationship management skills, and track record of partnering and collaboration
Added 2 hours ago
C
Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
Financial Management & Resource Optimization - Partner with business leaders, Finance, Treasury, and Risk to support financial planning, forecasting, expense management, and performance…
Added 2 hours ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
Partner with electronic hardware and PCB layout designers to translate client requirements into conceptual and detailed mechanical designs
Added 2 hours ago
FS
Mechanical Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
Partner with electronic hardware and PCB layout designers to translate client requirements into conceptual and detailed mechanical designs
Added 2 hours ago
EA
Bilingual Customer Service Representative
Europ Assistance Canada
Toronto, ON
- Full-time
About our company: We are the world’s premier care partner, providing the world’s leading institutions and their customers and employees with insurance, assistance and prevention services…
Added 3 hours ago
W
Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 4 hours ago
J
Senior Solutions Architect
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Architect based in Canada.
Added 4 hours ago
WI
Archaeology Field Technician II
WSP in Canada
Mississauga, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 4 hours ago
WI
Archaeology Field Technician II
WSP in Canada
Burlington, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 4 hours ago
WI
Archaeology Field Technician II
WSP in Canada
Richmond Hill, ON
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 5 hours ago
GC
Senior Accountant
GPI Chartered Professional Accountants
Fernie, BC
- Full-time
…if you are a CPA, and a few sentences about a recent file. A partner replies within five business…
Added 5 hours ago
IG
AI Engineer
Insight Global
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…teams to translate business insights into technical solutions - Partner with business, product, and technical stakeholders to define requirements and deliver solutions - Operate effectively…
Added 5 hours ago
CE
Mineral Tenure Management & Permitting
Cronin Exploration Inc.
Canada
- Full-time
Manage tenures for Clients & Partner companies
Added 6 hours ago
IS
Network Designer - Senior
Innova Solutions
Toronto, ON
- $600 to $620 CAD / day
- Full-time
A client of Innova Solutions is immediately hiring for a Network Designer - Senior
Added 6 hours ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
The VP, Client Services and Digital Transformation owns end-to-end accountability for an account or account group: strategic and creative direction, client leadership and growth, and the…

Bask Health

Head of Customer Success

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Experience: 4+ years of experience leading Customer Success teams, including hiring, coaching, and performance management
Posting language: English
Posted: Oct 5, 2026

Original job description

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

About the Role

As Head of Customer Success, you'll own the entire post-sale customer experience at Bask - from onboarding and launch through retention, expansion, and renewal. You'll lead and grow the Customer Success team, set the strategy and operating model for how we serve customers, and be accountable for the metrics that matter most: retention, expansion, and customer health. You'll report to leadership and act as the voice of the customer across product, engineering, sales, and operations.

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments. We're looking for a leader who builds a team in that image.

What You'll Do

Lead and build the team

Hire, manage, coach, and develop a high-performing team of Customer Success Managers, setting clear expectations and holding the bar high
Design the team structure, account segmentation, and coverage model as we scale (e.g., enterprise vs. growth accounts, pooled vs. dedicated support)
Create a culture of ownership where every CSM treats their accounts like their own business

Own the strategy and the numbers

Own net revenue retention, gross retention, churn, and expansion targets for the customer base
Define and track customer health scores, engagement metrics, and leading indicators of risk and growth
Report on customer outcomes, trends, and opportunities to the executive team, with clear recommendations

Build the operating system

Build scalable playbooks for onboarding, launch, adoption, QBRs, renewals, upsell, and escalations
Lead the AI-native operating model for CS: develop, document, and share prompts, workflows, and automations that make the team faster and better - and make sure customers understand what Bask's platform is doing on their behalf
Select and implement CS tooling and processes, and keep customer data clean and actionable

Stay close to customers

Serve as executive sponsor for key and enterprise accounts, and personally step in on high-stakes escalations
Partner with customers to develop engagement initiatives that drive adoption and support the unique needs of their patients
Deliver program demos and strategic reviews, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
Validate approaches with real customers, providers, and partners, and use what you learn to improve how we serve them before issues become patterns

Be the voice of the customer

Partner with Product and Engineering to prioritize roadmap needs based on customer feedback and data
Work with Sales on handoffs, account planning, and expansion opportunities
Collaborate with Operations, Pharmacy, and Support to resolve systemic issues affecting customers

We're Looking For

A builder and a leader who is passionate about the customer experience and equally excited about building the team and systems that deliver it at scale. You think outside the box, excel at creative problem-solving, and are comfortable taking on projects you have never done before. You are a people person - empathetic, self-aware, low ego, and extremely positive - and you're comfortable rolling up your sleeves in a fast-paced startup where no task is too small and no task is too tall. You're an exceptional written and spoken communicator who treats AI as a real collaborator.

10+ years of experience in Customer Success, Account Management, or Client Services, ideally at a SaaS or platform company
4+ years of experience leading Customer Success teams, including hiring, coaching, and performance management

Experience in e-commerce
Experience with large- to enterprise-sized customer book of business
Creative problem solver with a determination to succeed
Independent and motivated, with the wisdom to seek help where needed
An entrepreneur
Highly articulate, ability to communicate effectively both when speaking and writing
Highly organized, with the ability to juggle multiple projects in a fast-paced environment
Comfortable collaborating with different teams (product, sales, marketing, etc.)

Remote Worldwide (Working Hours East Coast Time 9am to 6pm)

Apply About employer

More about this job

Responsibilities

You will lead and scale the Customer Success team while owning the entire post-sale customer lifecycle, including onboarding, retention, and expansion. You will also define the AI-native operating model and serve as the voice of the customer across product, engineering, and sales departments.

Requirements

The ideal candidate has over 10 years of experience in Customer Success or Account Management, with at least 4 years in a leadership role. You must be an entrepreneurial builder with strong communication skills and experience in SaaS or platform-based environments.

Skills

Customer Success
Team Leadership
SaaS
Strategic Planning
Revenue Retention
Churn Management
AI-native Workflows
Account Management
Data-driven Decision Making
Cross-functional Collaboration
Enterprise Account Management
Performance Management
Operational Strategy
Technical Communication
E-commerce

Remote locations

Worldwide

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Telehealth
DTC
AI-first
LLM
Retention
Expansion
Churn
Net Revenue Retention
Customer Health Scores
QBRs
Enterprise Accounts
Product Roadmap
Operations
Pharmacy
Startup
Account Management
Client Services
E-commerce
Performance Management
Strategic Reviews
Automation
Workflow Optimization
Data-driven

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