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Bass Pro Shops

Backroom Team Lead

AB, Canada
Edmonton South, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Summary:

Reporting to the Retail Manager, the Team Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

Provide supervision and leadership to the team members of the department, in partnership with the manager
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
Perform administrative tasks related to their assigned department
Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
Promote company programs to team members and customers
Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Assist in other areas of the store when business needs dictate

Qualifications:

Two or more years of supervisory experience in a sales or service environment is preferred
Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
High school diploma or equivalent is preferred
Ability to evaluate customers’ needs and make recommendations based on needs
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Bass Pro Cares Fund

Bass Pro Shops

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More about this job

Responsibilities

The Team Lead oversees daily retail store operations, including supervising staff, delegating tasks, and ensuring standard operating procedures are followed. They also provide legendary customer service, manage visual presentation standards, and resolve customer issues.

Requirements

Candidates should have two or more years of supervisory experience in a sales or service environment and a high school diploma or equivalent. The role requires open availability for opening, closing, and weekend shifts.

Skills

Supervision
Leadership
Task delegation
Staff training
Customer service
Product recommendation
Visual merchandising
Inventory management
Problem solving
Administrative tasks
Conflict resolution
Retail operations

Benefits

Retail merchandise discounts
Restaurant discounts
Resort discounts
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund

Visa sponsorship

Not detected in the job text

Keywords

Retail
Supervision
Leadership
Customer Service
Merchandising
Inventory
Sales
Operations
Team Management
Staff Training
Problem Solving
Administrative
Outdoor Lifestyle
Bass Pro Shops
Cabela's

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