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Added 9 mins ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a…
Added 1 hour ago
TH
Shift manager - fast food restaurant
Tim Hortons Québec
Milton, ON
- Full-time
Added 1 hour ago
H
Associate Project Manager/Estimator, Service
Houle
Burnaby, BC
- Full-time
Work with the Service Manager, Coordinators, and Service Teams to ensure service work meets scope, schedule, and customer expectations
Added 1 hour ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
- Part-time
Leads all areas of the Front Office in the absence of the Guest Services Manager or Guest Services Supervisor.
Added 1 hour ago
RC
Sales & Events Coordinator
River Cree Resort & Casino
Enoch, AB
- Full-time
Administrative support for the Sales Manager and Sr. Sales Manager. Responsible for managing less complex group/catering-related opportunities. Ensures business is turned over properly and…
Added 1 hour ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Offers onsite support to the Foundation’s Toronto activities, supporting with logistics and coordination for Toronto-based activities, such as staff gatherings, board meetings and partner…
Added 1 hour ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 1 hour ago
SC
Cashier/Grocery Clerk
Safeway Canada
Terrace, BC
- Full-time
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 1 hour ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Halifax Shopping Centre
Taymax Group
Halifax, NS
- Part-time
We're committed to bringing passion and customer focus to the business.
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
…depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in…
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Sorel-Tracy, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
…depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in…
Added 2 hours ago
AH
Supply Coordinator
Alberta Health Services
AB · Edmonton, AB
- Part-time
Reporting to the Manager, Operating Room Supply Chain - CPSM Edmonton Zone and working in close collaboration with Operative Services management for RAH DTC OR, OSC OR, UAH OR, STO OR, MAZ…
Added 2 hours ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 2 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Restaurant” as an Indigenous experience for our customers through a ‘customer comes first’ attitude by providing hands-on, timely quality service, exceptional value, and a superior…
Added 2 hours ago
AH
Trainer - Provincial Training Specialist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…learning modules (e-learning). You will also provide excellent customer service and end-user support to staff using organizational applications and…
Added 2 hours ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 2 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Perform other related duties and provide operational support as assigned by the Supervisor or Manager.
Added 2 hours ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 2 hours ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 2 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee.…
Added 2 hours ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Perform other related duties and provide operational support as assigned by the Outlet Supervisor or Outlets Manager.
Added 2 hours ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Manager, Shift Supervisor or Dual Shift Supervisor, the Hostess/Cashier is responsible for greeting and seating guests within the buffet in a…
Added 2 hours ago
P
Administrative Assistant
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, AI Fluency, AI-Human Collaboration, Business Process Improvement, Calendar…
Added 3 hours ago
VA
Aircraft Maintenance Engineer (AME) - Kingston
Voyageur Aviation
Kingston, ON
- Full-time
As a key member of the Line Maintenance team, the Aircraft Maintenance Engineer (AME) - Kingston, ON will report to Manager, Line Maintenance and will be responsible for performing and…

Bass Pro Shops

Customer Service Team Lead

Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary:

Reporting to the Operations Manager (Frontend - Receiving), the Customer Service Lead is responsible for overseeing the successful day-to-day operation of the Frontend Department (Cash, Customer Service and Greeter stations).

Responsibilities:

Provide supervision and leadership to the team members of the department, in partnership with the manager
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
Perform administrative tasks related to their assigned department
Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
Promote company programs to team members and customers
Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Assist in other areas of the store when business needs dictate

Qualifications:

Two or more years of supervisory experience in a sales or service environment is preferred
Open availability – this position will be required to work store opening and closing shifts, as well as on weekends (between the hours of 7:00am and 9:30pm)
High school diploma or equivalent is preferred
Ability to evaluate customers’ needs and make recommendations based on needs
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Bass Pro Cares Fund

Bass Pro Shops

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More about this job

Responsibilities

The Customer Service Team Lead oversees daily operations of the Frontend Department, including supervising staff and delegating tasks. They are also responsible for resolving customer issues, maintaining visual presentation standards, and promoting company programs.

Requirements

Candidates should have at least two years of supervisory experience in a sales or service environment. Open availability for store opening, closing, and weekend shifts is required.

Skills

Supervision
Leadership
Customer service
Task delegation
Training
Standard operating procedures
Conflict resolution
Product recommendations
Visual merchandising
Administrative tasks
Problem solving
Decision making

Benefits

Retail merchandise discounts
Restaurant discounts
Resort discounts
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Team Lead
Frontend Department
Supervisory
Retail
Operations
Visual Merchandising
Standard Operating Procedures
Sales
Inventory Management
Conflict Resolution
Leadership
Staff Training
Administrative Support
Outdoor Lifestyle

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