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Added 50 mins ago
S
Retail Key Holder
Skechers
Surrey, BC
- Part-time
…entry-level management role, you’ll oversee daily operations, support sales goals, and help maintain the store's premium shopping environment. Whether you're looking to advance your Retail…
Added 50 mins ago
C
Associate, Commercial Banking Associate Program – New Undergraduates - British Columbia
CIBC
Burnaby, BC · Langley (District), BC · Richmond, BC · Vancouver, BC · Victoria, BC
- Full-time
…team. You will also participate in all activities through the sales cycle in order to prepare you for the Relationship Manager role. You’ll have a chance to assist with business development…
Added 50 mins ago
H
Account Executive - Digital Marketing Agency
Huzzle
Remote, Canada
- Full-time
- Remote
Full-Cycle Expertise: Demonstrable experience running the entire sales process; we are looking for a closer, not just an SDR or account manager.
Added 1 hour ago
L
7739 - Seasonal Sales Help
Lids
AB · Edmonton, AB
- $15 USD / hour
- Temporary
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 1 hour ago
Technology Manager, Flotation Brownfield Optimization
Metso
Montreal, QC
As a Technology Manager, Flotation Brownfield Optimization, you will act as a trusted advisor to mining customers, helping identify, shape, and develop opportunities that improve flotation…
Added 2 hours ago
VS
Operations Supervisor-Guildford
Victoria’s Secret & Co.
Surrey, BC
- Full-time
…execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as…
Added 2 hours ago
HS
Project Manager
Hansen Signs
Moncton, NB
- Full-time
We are growing our National market share and require a strong leader to join our team in the role of a Account Project Manager at our location in Moncton, New Brunswick.
Added 2 hours ago
SJ
Assistant Store Manager - Peoples Jewellers - Mayfair Shopping Centre
Signet Jewelers
Victoria, BC · Canada - Mayfair Shopping Cen - Victoria, BC
- Full-time
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 2 hours ago
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Mortgage Specialist
BMO
Barrie, ON
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 2 hours ago
B
Mortgage Specialist
BMO
Newmarket, ON
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 2 hours ago
GD
GARAGE - Assistant Manager - Toronto Eaton Centre
Groupe Dynamite, Inc Garage
Toronto, ON
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 3 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Windsor, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 hours ago
BM
Revenue Manager - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
…Director of Revenue Strategy will lead Sell Strategy meetings with Sales, Marketing, and business unit leaders to review sales, marketing, and product development tactics to realize…
Added 3 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 3 hours ago
B
Wealth Planning Advisor- Quality & Support
BMO
Toronto, ON · FCP
- Full-time
…mitigation and a consistent client experience while identifying development needs through quality review…
Added 3 hours ago
Manager Economics and Load Forecasting
Hydro One Networks Inc
Toronto, ON
We are seeking a Manager, Economics and Load Forecasting to join Hydro One Networks' forecasting team within Regulatory Affairs. Reporting to the Director, Pricing and Load Forecast, this…
Added 4 hours ago
L
Assistant Manager, Guest Experience | Contract August 2026 - June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 4 hours ago
RR
New Home Sales Representative | Preconstruction – Caledon, ON
RARE Real Estate Inc
Caledon, ON
- Full-time
Collaborate with the Sales Manager to implement effective sales strategies.
Added 4 hours ago
STORE MANAGER - CALL IT SPRING - MAYFAIR
The Aldo Group Inc / Le Groupe Aldo Inc.
Victoria, BC
Reporting to the District Manager, the Store Manager is responsible for driving sales, profitability, and overall store performance. You lead from the front, setting the tone on the floor,…
Added 5 hours ago
L
Senior Brand Manager, Cardiometabolic Health
Lilly
Toronto, ON
- Full-time
Senior Brand Manager – Cardiometabolic Health
Added 5 hours ago
L
Analyst - Financial
Lilly
Toronto, ON
- Full-time
…forecasting, including developing monthly, quarterly, and annual sales forecasts for key brands, updating revenue models based on demand trends, and ensuring accurate supply alignment. The…
Added 5 hours ago
B&
Retail Key Holder-FAIRVIEW POINTE CLAIRE
Bath & Body Works
Pointe-Claire, QC
- $19.1 USD / hour
- Part-time
Career Development | 40% Discount | EAP | Fun Stores
Added 5 hours ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Lasalle, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 5 hours ago
S
Retail Assistant Store Manager
Skechers
Kitchener, ON
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 5 hours ago
A
Revenue Manager - Year-Round - Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
…Director of Revenue Strategy will lead Sell Strategy meetings with Sales, Marketing, and business unit leaders to review sales, marketing, and product development tactics to realize…

Bass Pro Shops

Customer Service Team Lead

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Summary:

Reporting to the Operations Manager (Frontend - Receiving), the Customer Service Lead is responsible for overseeing the successful day-to-day operation of the Frontend Department (Cash, Customer Service and Greeter stations).

Responsibilities:

Provide supervision and leadership to the team members of the department, in partnership with the manager
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
Perform administrative tasks related to their assigned department
Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
Promote company programs to team members and customers
Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Assist in other areas of the store when business needs dictate

Qualifications:

Two or more years of supervisory experience in a sales or service environment is preferred
Open availability – this position will be required to work store opening and closing shifts, as well as on weekends (between the hours of 7:00am and 9:30pm)
High school diploma or equivalent is preferred
Ability to evaluate customers’ needs and make recommendations based on needs
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Bass Pro Cares Fund

Bass Pro Shops

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More about this job

Responsibilities

The Customer Service Team Lead oversees daily operations of the Frontend Department, including supervising staff and delegating tasks. They are responsible for ensuring legendary customer service, maintaining visual presentation standards, and resolving customer issues.

Requirements

Candidates should have at least two years of supervisory experience in a sales or service environment. A high school diploma or equivalent is preferred, along with open availability for store shifts.

Skills

Supervision
Leadership
Customer service
Task delegation
Staff training
Standard operating procedures
Conflict resolution
Product recommendations
Visual merchandising
Administrative tasks
Problem solving
Decision making

Benefits

Retail merchandise discounts
Restaurant discounts
Resort discounts
Fun work environment
Competitive wages
Excellent benefits
Unlimited career advancement opportunities
Bass Pro Cares Fund

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Team Lead
Frontend Department
Supervision
Retail
Operations
Merchandising
Staff Development
Standard Operating Procedures
Sales
Inventory Management
Conflict Resolution
Administrative Support
Outdoor Lifestyle

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