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Added 14 mins ago
Store Manager - West 4th
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Full-time
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Bath & Body Works

Retail Assistant Store Manager-Toronto Premium Outlets

Hornby, ON, Canada

Pay: $26.25 to $32.95 USD / hour
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Career Development | Medical and Dental Benefits | 40% Discount | Maternity and Parental Leave | Tuition Assistance

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

As an Assistant Store Manager, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Responsibilities

Attract, hire, develop, inspire, and retain top talent.
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
Implement and sustain floorset direction to optimize the business and bring the product story to life.
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
Set the direction and goals for the day/shift when associates arrive for work.
Provide individual and team performance feedback and recommendations to managers.
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
Train, coach, reward, and motivate associates to improve selling and the customer experience.
Reinforce selling expectations, performance, results, and accountability with all associates.
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
Maintain our values, policies, and procedures.

Qualifications

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
Prior experience in a manager role, preferably in a retail setting.
Thrives in a customer-first based retail environment.
Ability to foster a customer-focused selling culture.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Ability to provide in the moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

High school diploma, GED certificate, or Relevant Work Experience

Core Competencies

Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include:

Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
Robust medical, dental, and life insurance options, plus short-term and long-term disability plans.
No-cost mental health and well-being support through our Employee Assistance Program (EAP).
Retirement Savings Program with company match.
Tuition Assistance Program.
Opportunity for paid time off (PTO) and additional family benefits.
Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email applicantaccomodation@bbw.com if you require an accommodation.

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

Application window will close when all vacancy/vacancies are filled.

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More about this job

Responsibilities

Partner with the Store Manager to lead, develop, and retain associates while delivering strong sales results and consistent customer experiences. Oversee daily store operations, including staffing, coaching, merchandising, opening and closing routines, shipment handling, and safety standards.

Requirements

Candidates should have proven experience delivering sales, customer experience, and operational results in a fast-paced environment, with prior management experience preferred, ideally in retail. They should be customer-focused, adaptable, effective at coaching and de-escalation, and available for varied evening, weekend, and holiday shifts; a high school diploma, GED, or relevant work experience is required.

Skills

Retail Leadership
Team Development
Hiring And Talent Retention
Sales Performance
Customer Experience
Operational Execution
Coaching And Feedback
Performance Management
Visual Merchandising
Product Knowledge
Customer Needs Assessment
Conflict De-Escalation
Communication
Payroll And Floor Coverage
Inventory And Shipment Handling
Safety Compliance

Benefits

Career Development
Medical Insurance
Dental Insurance
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Retirement Savings Program With Company Match
Tuition Assistance
Paid Time Off
Family Benefits
Merchandise Discount
Free Products
Performance-Based Compensation

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Sales Leadership
Customer Experience
Talent Acquisition
Associate Development
Performance Expectations
Accountability
Action Plans
Store Operations
Visual Merchandising
Floorset Execution
Opening And Closing Routines
Bank Deposits
Shipment Receipt
Payroll Targets
Sales Floor Coverage
Selling Behaviors
Product Demonstrations
Personalized Recommendations
Coaching
Customer De-Escalation
Vendor Relationships
Safety Standards
Bath & Body Works

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