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Bath & Body Works

Retail Brand Experience Key Holder-Pacific Centre

Vancouver, BC, Canada

$21.25 USD / hour · Part-time

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Job details

Pay: $21.25 USD / hour
Job type: Part-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Career Development | Fun Stores | Free product | 40% Discount | EAP

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Summary:

As a Brand Experience Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
Provide individual and team performance feedback and recommendations to leadership.
Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
Display knowledge of product, company policies, and store strategies.
Set the direction and goals for the day/shift when associates arrive for work.
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
Maintain our values, policies, and procedures.
Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications

Thrives in a consumer-first based retail environment.
Ability to foster a consumer-focused selling culture.
Demonstrated sales, consumer experience, and operational results in a fast-paced environment.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Ability to provide in the moment coaching to associates.
Ability to de-escalate store and consumer situations effectively.
Ability to meet physical demands as described above.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include:

Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
Robust medical, dental, and life insurance options, plus short-term and long-term disability plans.
No-cost mental health and well-being support through our Employee Assistance Program (EAP).
Retirement Savings Program with company match.
Tuition Assistance Program.
Opportunity for paid time off (PTO) and additional family benefits.
Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

Application window will close when all role(s) are filled.

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More about this job

Responsibilities

Lead and support store associates during assigned shifts, including setting daily goals, coaching performance, and addressing consumer, vendor, and maintenance issues. Deliver strong in-store consumer experiences and sales results while supporting store operations, opening and closing routines, shipment receipt, and visual merchandising.

Requirements

A high school diploma, GED certificate, or relevant work experience is required, along with the ability to succeed in a fast-paced, consumer-focused retail environment. Candidates should demonstrate sales and operational effectiveness, communication and coaching skills, adaptability, conflict de-escalation, and the ability to meet physical demands and work evenings, weekends, and holidays.

Skills

Retail Leadership
Sales
Consumer Experience
Product Knowledge
Team Coaching
Performance Feedback
Communication
Conflict De-Escalation
Store Operations
Visual Merchandising
Inventory and Shipment Handling
Cash Handling and Bank Deposits
Safety Compliance
Adaptability
Relationship Building
Goal Setting

Benefits

Performance-Based Compensation
Medical Insurance
Dental Insurance
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Retirement Savings Program With Company Match
Tuition Assistance
Paid Time Off
Family Benefits
40% Merchandise Discount
Free Products

Visa sponsorship

Not detected in the job text

Keywords

Retail
Brand Experience
Key Holder
Sales
Consumer Experience
Consumer-Focused Selling
Product Knowledge
Associate Coaching
Performance Feedback
Store Leadership
Store Operations
Opening and Closing Routines
Bank Deposits
Shipment Receipt
Visual Merchandising
Floorset Execution
Window Changes
Marketing Placement
Vendor Relations
Conflict De-Escalation
Safety Standards
Operational Excellence
Team Leadership
Personalized Recommendations

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