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Added 10 mins ago
TC
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Bath & Body Works

Retail Brand Experience Supervisor-CAMBRIDGE CENTRE

Cambridge, ON, Canada

$22.95 CAD / hour · Full-time

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Job details

Pay: $22.95 CAD / hour
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Career Development | Fun Stores | Free Product | 40% Discount | EAP

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Summary:

As a Brand Experience Supervisor, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they're retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

Attract, hire, develop, inspire, and retain top talent.
Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
Set the direction and goals for the day/shift when associates arrive for work.
Provide individual and team performance feedback and recommendations to leadership.
Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
Train, coach, reward, and motivate associates to improve selling and the consumer experience.
Reinforce selling expectations, performance, results, and accountability with all associates.
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
Maintain our values, policies, and procedures.
Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications

Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
Prior experience in a supervisory role, preferably in a retail setting.
Thrives in a consumer-first based retail environment.
Ability to foster a consumer-focused selling culture.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Ability to provide in the moment coaching to associates.
Ability to de-escalate store and consumer situations effectively.
Ability to meet physical demands as described above.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

High school diploma, GED certificate, or Relevant Work Experience

Core Competencies

Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include:

Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
Robust medical, dental, and life insurance options, plus short-term and long-term disability plans.
No-cost mental health and well-being support through our Employee Assistance Program (EAP).
Retirement Savings Program with company match.
Tuition Assistance Program.
Opportunity for paid time off (PTO) and additional family benefits.
Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will accommodate applicants and associates with disabilities in the recruitment, selection and assessment process as appropriate and as required by applicable law. Please call 855-556-2675 or email applicantaccomodation@bbw.com if you require an accommodation.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

Application window will close when all role(s) are filled.

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More about this job

Responsibilities

Partner with the Brand Experience Leader to develop associates, deliver consistent in-store customer experiences, and improve business results. Lead shifts and store routines, coach and motivate associates, model effective selling behaviors, and support safe, effective operations.

Requirements

Candidates should have experience delivering sales, customer experience, and operational results in a fast-paced environment, with prior supervisory experience preferred. They must be able to coach and communicate effectively, handle customer situations, meet the physical demands of the role, and work evenings, weekends, holidays, and opening or closing shifts.

Skills

Retail Supervision
Sales Performance
Customer Experience
Team Leadership
Talent Development
Hiring and Retention
Coaching and Feedback
Product Knowledge
Personalized Recommendations
Conflict De-Escalation
Operational Execution
Inventory and Shipment Handling
Cash and Bank Deposits
Communication
Safety Compliance
Adaptability

Benefits

Performance-Based Compensation
Medical Insurance
Dental Insurance
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Employee Assistance Program
Retirement Savings Program With Company Match
Tuition Assistance
Paid Time Off
Family Benefits
40% Merchandise Discount
Free Products

Visa sponsorship

Not detected in the job text

Keywords

Retail
Brand Experience
Sales
Customer Experience
Store Operations
Retail Leadership
Associate Development
Hiring
Talent Retention
Performance Feedback
Coaching
Product Knowledge
Personalized Recommendations
Selling Behaviors
Action Plans
Opening and Closing Routines
Bank Deposits
Shipment Receipt
Vendor Relationships
Visual Merchandising
Safety Standards
Operational Excellence
Conflict De-Escalation
Physical Lifting

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