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SI
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Bath & Body Works

Retail Key Holder-PROMENADES ST BRUNO

Saint-Bruno-de-Montarville, QC, Canada

Part-time

Apply on lbrands.taleo.net About employer

Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Career Development | 40% Discount | EAP | Fun Stores

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Responsibilities

Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
Provide individual and team performance feedback and recommendations to managers.
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
Display knowledge of product, company policies, and store strategies.
Set the direction and goals for the day/shift when associates arrive for work.
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
Maintain our values, policies, and procedures.

Qualifications

Thrives in a customer-first based retail environment.
Ability to foster a customer-focused selling culture.
Demonstrated sales, customer experience, and operational results in a fast-paced environment.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Ability to provide in the moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include:

No-cost mental health and well-being support through our Employee Assistance Program (EAP).
Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

Application window will close when all vacancy/vacancies are filled.

Apply on lbrands.taleo.net About employer

More about this job

Responsibilities

The Key Holder at Bath & Body Works will lead store shifts, coach associates and help customers find products. They will also handle openings and closings, deposits and shipments, and keep the store looking good.

Requirements

Candidates need a high school diploma, GED or relevant work experience, and a customer-first retail background. They must coach and de-escalate well and be available for evenings, weekends and holidays.

Skills

Retail sales
Customer experience
Visual merchandising
Coaching
De-escalation
Shift leadership
Cash handling
Store operations
Product knowledge
Inventory receiving
Team leadership
Feedback delivery

Benefits

Employee Assistance Program (EAP)
40% merchandise discount
Free product eligibility

Keywords

retail
key holder
store leadership
manager on duty
sales
customer experience
visual merchandising
shift leadership
coaching
part-time
retail store
customer service
cash handling
Bath & Body Works
store operations

Seniority

Entry level

Perks

Employee discount
Wellness program

Tools

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Work requirements

Jobs in Canada