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Added 1 min ago
AVP Insurance Distribution
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Bath & Body Works

Retail Key Holder-Quartier Dix 30

Brossard, QC, Canada

Pay: $19.1 USD / hour
Job type: Part-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Career Development | 40% Discount | EAP | Fun Stores

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Responsibilities

Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
Provide individual and team performance feedback and recommendations to managers.
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
Display knowledge of product, company policies, and store strategies.
Set the direction and goals for the day/shift when associates arrive for work.
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
Maintain our values, policies, and procedures.

Qualifications

Thrives in a customer-first based retail environment.
Ability to foster a customer-focused selling culture.
Demonstrated sales, customer experience, and operational results in a fast-paced environment.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Ability to provide in the moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

High school diploma, GED certificate, or Relevant Work Experience.

Core Competencies

Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include:

No-cost mental health and well-being support through our Employee Assistance Program (EAP).
Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

Application window will close when all vacancy/vacancies are filled.

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More about this job

Responsibilities

The Key Holder supports the store manager by leading operational tasks, managing customer experiences, and providing performance feedback to the team. They are responsible for executing store strategies, visual merchandising, and ensuring a safe and engaging environment for customers.

Requirements

Candidates should have experience in a fast-paced retail environment with a focus on sales and customer service. The role requires the ability to work flexible shifts, including evenings, weekends, and holidays, and the physical capability to perform store maintenance and inventory tasks.

Skills

Retail sales
Customer service
Leadership
Operational tasks
Performance feedback
Product knowledge
Visual merchandising
Communication
Coaching
Conflict de-escalation
Inventory management
Opening and closing procedures

Benefits

40% Merchandise discount
Employee assistance program
Free products

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Customer Experience
Leadership
Operations
Visual Merchandising
Inventory
Brand Ambassador
Coaching
Performance Management
Customer Service
Floorset
Bank Deposits
Shipment Processing
Safety Standards

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