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Added 13 mins ago
Floral - Manager Floral
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Campbell River, BC
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 13 mins ago
P
Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
Lead practice development activities, including new service offerings, training packages, recruiting initiatives and marketing.
Added 13 mins ago
AM
Sr. Systems Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Lead system-level debugging efforts involving hardware, firmware, Linux, networking, power, and thermal behavior
Added 13 mins ago
O
Marketing Manager - Calgary, AB
Optiom
Calgary, AB
- Full-time
…run the national campaign calendar, build the campaigns and lead-development programmes that help our sales team win with dealer and broker partners across Canada, and plan and execute…
Added 13 mins ago
MS
Director, People and Culture
Make Space
New Westminster, BC
- Full-time
Lead HR initiatives that support organizational development, business transformation, and change management.
Added 13 mins ago
G
Sales Development Co-op
Greenhouse
Toronto, ON
- $41,600 CAD / year
Assist with lead generation and qualify potential customers for the sales pipeline (using HubSpot CRM).
Added 14 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 14 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 14 mins ago
G
Sales Development Co-op (Winter 2026 Term)
Greenhouse
Toronto, ON · Greater Toronto Area, Canada
- $41,600 CAD / year
- Internship
Our Sales Development Co-op will support our sales team in generating new business and maintaining existing relationships. As a Sales Development Co-op, you will work closely with our sales…
Added 14 mins ago
DI
Lead Front End Developer (1901) $110-120K
Direct IT Recruiting Inc.
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Lead Front End Developer to design, develop, and test complex web applications in a fast-changing environment. Responsibilities include contributing to front-end strategy and vision,…
Added 14 mins ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
Partner with Marketing and Sales on targeted outbound and account-based campaigns, contributing account prioritization, lead data, routing and performance analysis while Marketing leads…
Added 14 mins ago
N
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
Lead the development of proposals for contract renewals and incremental opportunities, partnering with internal stakeholders to support account growth and retention.
Added 14 mins ago
GD
Director, Operations and Strategic Initiatives
Gestion de risques VSR Canada Inc.
Montreal, QC
- $130,000 to $140,000 CAD / year
- Full-time
We are seeking an experienced Director to manage day-to-day operations, strengthen management accountability, and lead operational and strategic initiatives.
Added 14 mins ago
K
Program Manager, Brand Experience
Klick
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
Lead the Integrated Marketing Producer: Provide direct leadership, coaching, and ongoing development to the Integrated Marketing Producer responsible for day-to-day production activities.…
Added 29 mins ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Lead development and present materials for digital monthly sales meetings.
Added 29 mins ago
TE
Manager, Leader Capability
TC Energy
Calgary, AB
- Full-time
Lead the strategy and continuous evolution of leader onboarding, leadership development, leader effectiveness, leader learning pathways and coaching programs across TC Energy.
Added 29 mins ago
TE
Manager, Talent Readiness
TC Energy
Calgary, AB
- Full-time
Lead the enterprise performance-management approach, including business and development goal setting and meaningful performance conversations that connect to broader talent outcomes.
Added 29 mins ago
S
Environmental Health & Safety (EHS) Coordinator, GTA (12 Month contract term)
Siemens
Toronto, ON · Oakville, ON
- $35 to $38.5 CAD / hour
The Environmental, Health and Safety (EHS) Coordinator supports the development, implementation, and continuous improvement of Siemens' EHS programs and initiatives. Working closely with…
Added 29 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
Added 29 mins ago
M
Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
…renewals, expansion and retention across your portfolio. You'll lead relationships and communications in both French and English, partner cross-functionally with Sales, Marketing, Product…
Added 29 mins ago
MP
Manager, Sensory Quality
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
Lead and develop staff in the proper handling of raw materials and finished goods in relation to setting up a cupping table, conducting raw material and finished good physical and sensory…
Added 29 mins ago
BI
Customer Service Supervisor
Baxter International Inc.
Mississauga, ON
- Full-time
Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Added 29 mins ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
The Enterprise CRM Integration Specialist works with business clients, the CRM Technical Lead, the CRM Architect, and ITS teams to define integration requirements and data flows; evaluate…
Added 29 mins ago
S
Director of Finance
SearchLabs
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $160,000 CAD / year
- Full-time
Lead the company's overall finance and accounting function and provide financial guidance to senior leadership.
Added 29 mins ago
BR
Director, Finance, HR and Operations
BRION RAFFOUL LLP
Ottawa, ON
- Full-time
Lead all HR operations for the firm’s staff, including recruitment, onboarding, training, performance management and departures.

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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