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Added 4 mins ago
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Operations and Procurement Senior Associate
PwC
Victoria, BC · Vancouver, BC
- Full-time
…demonstrated ability to engage stakeholders at multiple levels and lead workstreams. Ability to communicate complex or sensitive findings clearly, practically and…
Added 4 mins ago
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Senior Associate, Salesforce Business Analyst
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Lead requirements gathering sessions with business and operational stakeholders
Added 4 mins ago
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Director, Strategy
RBC
Toronto, ON
- Full-time
Lead rapid POC development cycles with authority to "fail fast / scale fast," designing multi-agent interactions across vendor agents, enterprise agents, and native/internal agents to…
Added 4 mins ago
WM
Senior Consultant - Energy Supply Chain
Wood Mackenzie
Calgary, AB · CA-Calgary-Office
- Full-time
…communication skills to the table and will have ambition to lead projects and manage client relationships in the…
Added 4 mins ago
WM
Managing Consultant - Energy Supply Chain
Wood Mackenzie
Calgary, AB · CA-Calgary-Office
- Full-time
…communication skills to the table and will have ambition to lead projects and manage client relationships in the…
Added 4 mins ago
WB
Chef.fe d’équipe, conception technique / Lead Technical Designer
Warner Bros. Discovery
Montreal, QC
- Full-time
Au niveau Lead : tu portes les standards techniques de l’équipe ; tu fais le lien entre la conception, la programmation et la production ; tu montres l’exemple en implémentant toi-même des…
Added 4 mins ago
PR
Senior Analyst, Replenishment Planning (Import)
Pernod Ricard
Windsor, ON
- Full-time
Independently develop short- and mid-term replenishment plans using demand, inventory, open orders, lead times, production availability, and inventory policies.
Added 4 mins ago
PR
Analyst, Replenishment Planning
Pernod Ricard
Windsor, ON
- Full-time
Prepare and validate demand, inventory, open-order, lead-time, production, and planning data used in monthly Net Requirements.
Added 4 mins ago
PR
Senior Manager, Replenishment Planning
Pernod Ricard
Windsor, ON
- Full-time
Own domestic Net Requirements and ensure alignment among demand, inventory, production plans, capacity, lead times, sourcing rules, and financial priorities.
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Financial Crime Risk Specialist (5440)
TD
Toronto, ON
- Full-time
Lead strategic initiatives and special projects across the team, translating priorities into clear deliverables and success measures and driving execution toward outcomes aligned with FCRM…
Added 4 mins ago
MS
Senior QA Automation Engineer
Motorola Solutions
Vancouver, BC
- Full-time
Defect Management: Lead the bug life cycle by providing deep-dive technical analysis, logs, and reproducible steps for engineering teams.
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MS
System Development Engineer II
Motorola Solutions
Vancouver, BC
- Full-time
…CLI utilities to automate complex operational logic. You will lead the charge in Infrastructure as Code (IaC) and build self-healing systems and automated remediation workflows that detect…
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Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
MSD
Kirkland, QC
- Full-time
Added 4 mins ago
SL
Director, AI Engineering
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
· Lead intake, value assessment and prioritization of AI use cases across functions such as Actuarial, Risk, Compliance, Human Resources, Finance, Legal, Procurement etc.
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C
Technical Support Engineer II
Cohesity
AB · BC
- Full-time
Define and lead changes to the Cohesity Data platform to product engineering teams based on feedback from deployments.
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IT Project Senior Technical Lead
Citi
Mississauga, ON
- Full-time
The IT Project Senior Technical Lead is a senior strategic professional and recognized subject matter expert responsible for leading complex, cross-functional technology initiatives that…
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C
Full Stack Support Engineer, Vice President
Citi
Mississauga, ON
- Full-time
As a Full Stack Support Engineer, you will take ownership of complex application issues and lead the enhancements that keep key banking systems running reliably. You will partner with…
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C
IT Project Technical Lead
Citi
Mississauga, ON
- Full-time
The IT Project Technical Lead is an experienced technology professional responsible for leading complex technology projects and programs that support business and operational objectives.…
Added 4 mins ago
K
Cybersecurity Incident Coordinator
KPMG
AB · Winnipeg, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sudbury, ON · Hamilton, ON · Kingston, ON · Sault Ste. Marie, ON · North Bay, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Waterloo, ON · Montreal, QC · Brossard, QC · Joliette, QC · Quebec, QC · Boisbriand, QC · Regina, SK · Saskatoon, SK · Langley (District), BC · Prince George, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB · Lethbridge, AB · ON · Vaughan, Ontario · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Participate in and, where required, lead information security and data protection projects, tracking project progress, portfolio activities, deliverables and budgets
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Supportive Housing Worker
Cota
Toronto, ON
- Part-time
Plays an active lead role in ensuring that Support/Goal Plans are developed with each tenant and his/her support network and a record of this is documented in service user chart
Added 4 mins ago
A
Third Key Holder Visual
Ardene
Victoria, BC
- Full-time
Ability to lead a team in a positive and inclusive manner
Added 4 mins ago
AW
Energy Manager, Utilities & Sustainability
Agilus Work Solutions
Windsor, ON
- Contract
Lead ISO 50001 implementation, Net Zero initiatives, and utility optimization for one of North America's most advanced manufacturing facilities
Added 4 mins ago
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Head Cashier Part - Time - 7022 Sudbury
The Home Depot Canada
Sudbury, ON · Greater Sudbury, ON
- Part-time
Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
Added 4 mins ago
IC
Mechanical, Lead Hand- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
We are seeking a skilled and motivated Lead Hand, Mechanical to provide frontline leadership and technical expertise within the Mill Maintenance team. Reporting to the Mechanical…
Added 4 mins ago
SC
Utilities Engineer (Senior) - ALTO Project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
Lead the design and technical review of municipal water distribution, sanitary sewer, and stormwater systems, including extensions, connections, relocations, and upgrades.

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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