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Added 41 mins ago
CM
2026-063 - PFT Senior Financial Analyst
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Knowledge of accounts payable and receivable.
Added 56 mins ago
CR
Office Manager
COGIR Real Estate
Kitchener, ON
- Full-time
You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing.
Added 8 hours ago
PL
Accounting Manager
Pure Life Machinery
St. Catharines, ON
- Full-time
Oversee accounts payable and receivable: approvals, payment runs, invoicing, collections and AR aging.
Added 8 hours ago
CS
Office Manager
Cogir Senior Living
Kitchener, ON · Briarfield Gardens
- Full-time
You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing.
Added 19 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, Alberta
- $38 to $42 CAD / hour
- Full-time
The Credit Team Lead protects the business from credit risk by reducing overdue receivables and lowering the cost of carrying accounts receivable. This role leads a team of credit…
Added 19 hours ago
AC
Oracle Fusion Financial Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
…asset accounting onto Fusion. We need an Oracle functional lead or project manager with an accounting background who has taken Fusion (or Oracle EBS) from design through go-live. You will…
Added 19 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
…multiple business units. The program standardizes the chart of accounts, financial dimensions and intercompany structure, and puts procurement, inventory and order processes on one…
Added 19 hours ago
AC
Oracle Fusion Financial Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
…asset accounting onto Fusion. We need an Oracle functional lead or project manager with an accounting background who has taken Fusion (or Oracle EBS) from design through go-live. You will…
Added 19 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
…multiple business units. The program standardizes the chart of accounts, financial dimensions and intercompany structure, and puts procurement, inventory and order processes on one…
Added 20 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, AB
- $38 to $42 CAD / hour
- Full-time
The Credit Team Lead protects the business from credit risk by reducing overdue receivables and lowering the cost of carrying accounts receivable. This role leads a team of credit…
Added 1 day ago
WA
Assistant Controller
Williams Alton
BC · British Columbia, Canada
- Full-time
Oversee balance sheet reconciliations, including bank, accounts receivable, accounts payable, fixed assets and accruals.
Added 1 day ago
PC
Assistant Controller
PCL Construction
Montreal, QC
- Full-time
…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 1 day ago
U
Senior Accountant
UPTIME
Surrey, BC
- Internship
Reporting to the Controller, the Senior Accountant is the hands-on technical and team lead for Uptime Industrial’s day-to-day accounting. The role owns month-end close, reconciliations and…
Added 1 day ago
AE
Sales Representative - Forestry | Fredericton, NB
A.L.P.A. Equipment Ltd.
Maugerville, NB
- Full-time
Work closely with the accounts receivable department.
Added 1 day ago
AE
Sales Representative Construction | Truro
A.L.P.A. Equipment Ltd.
Upper Onslow, NS
- Full-time
Work closely with the accounts receivable department.
Added 2 days ago
CI
Outside Sales Representative
Core-Mark International
AB · Edmonton, AB
- Full-time
Minimizes accounts receivable problems by monitoring accounts for compliance with credit terms and follows-up on any problems.
Added 2 days ago
SA
Accountant II
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
The Accountant II supports SAIT’s Finance Operations through complex accounts receivable and accounts payable activities, account reconciliations, financial analysis, journal entries,…
Added 2 days ago
FR
Leasing Agent / Assistant Resident Services Manager
FirstService Residential Canada
AB · Edmonton, AB
- Internship
Added 2 days ago
OD
Admin Assistant / Front Desk Coordinator (Full-Time)
Open Door Media CA
Kingston, ON
- $22 to $23 CAD / hour
- Full-time
Assist with accounts receivable and accounts payable
Added 2 days ago
S
Senior Project Manager
Sidetrade
Remote, Canada
- Full-time
- Remote
Order-to-Cash, credit, collections or accounts receivable knowledge, or the proven ability to pick it up fast.
Added 2 days ago
Controller, North America
ROSEN-Group
Calgary, AB
Lead Finance transformation and process improvement initiatives across North America.
Added 2 days ago
P
Client Services Associate
Procom
Toronto, ON
- Full-time
Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full on-boarding and Contractor Management lifecycle for Contractors on…
Added 2 days ago
DB
Controller
DMG Blockchain Solutions
Delta, BC
- Full-time
Lead core operational accounting functions, including general ledger maintenance, accounts payable, accounts receivable, and payroll.
Added 2 days ago
FG
Bookkeeper
Fairfield Gonzales Community Association
Victoria, BC
- Full-time
…responsible for maintaining accurate financial records, payroll and accounts payable/receivable functions, banking, and contributing to the development of effective financial systems and…
Added 2 days ago
O
Accountant
OssKin
Montreal, QC
- Part-time
Oversee payables and receivables, from issuing invoices and chasing overdue accounts to paying suppliers and billing clinics and distributors

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Apply About employer

More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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