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Added 11 mins ago
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Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
As an Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 11 mins ago
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Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
…needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business…
Added 11 mins ago
Quality Assurance Specialist
Manitoba Blue Cross
Winnipeg, MB
…work environment that promotes a healthy work-life balance and support to advance your career that…
Added 11 mins ago
Retail Associate, ReStore North York
Habitat for Humanity GTA
Toronto, ON
Volunteer opportunities to support our Habitat for Humanity Builds
Added 11 mins ago
Program Assistant - Medical Withdrawal Service
CAMH
Toronto, ON
…a safe, controlled, collaborative setting. Reporting to the Manager, you will contribute to the organization and safe and optimal function of the unit under the direction of the clinical…
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Manager, Mortgage Specialist
RBC
Sherbrooke, QC
- Full-time
Proven application of business acquisition mindset
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Marketing Manager - Calgary, AB
Optiom
Calgary, AB
- Full-time
Employer-supported professional development, including platform certification support
Added 11 mins ago
UO
Business Solutions Analyst (Shopify)
University of Alberta
Edmonton, AB
- Full-time
Application Support & Incident Resolution: Act as the tier-2/3 technical support lead for e-commerce systems, resolving service tickets, inquiries, and incident escalations routed via the…
Added 11 mins ago
UO
Research Coordinator - Kidney Health
University of Alberta
Edmonton, AB
- Full-time
The Clinical Research Coordinator works closely with Principal investigators, Research Manager, Sponsor representatives, clinical research staff, Institutional departments and research…
Added 11 mins ago
NH
Communications Specialist
Niagara Health
St. Catharines, ON
- Temporary
The position reports to the Manager of Public Affairs and works closely with communications colleagues, leaders, staff, physicians and volunteers to support Niagara Health's communications…
Added 11 mins ago
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Senior Program Manager (ID#5605)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Senior Program Manager to lead large, complex technology initiatives from inception through implementation and transition…
Added 11 mins ago
MG
Accounts Payable Supervisor / Superviseur des comptes fournisseurs
Maples Group
Montreal, QC
- Contract
The Supervisor will report directly to the Finance Shared Service Manager and will be responsible for enforcing the policies, processes, and procedures set forth by the business.
Added 11 mins ago
GD
Director, Operations and Strategic Initiatives
Gestion de risques VSR Canada Inc.
Montreal, QC
- $130,000 to $140,000 CAD / year
- Full-time
We seek an established manager with strong leadership experience, sound judgment, and the ability to resolve complex operational problems independently. The successful candidate must assume…
Added 11 mins ago
CU
FRANCHISE OPERATIONS MANAGER
Chainsmoker Urban Halal Barbecue
Toronto, ON
- Full-time
…organized, proactive, and results-driven Franchise Operations Manager to oversee restaurant operations, enforce franchise standards, strengthen franchisee relationships, negotiate with…
Added 26 mins ago
Intermediate Accountant
Navitas
Burnaby, BC
Reporting to the Finance Manager, the Intermediate Accountant is responsible for maintaining the accuracy and integrity of financial statements and student financial information, while…
Added 26 mins ago
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Manager, Personal Financial Services - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
Proficiency in software tools including MS Office, and internet application
Added 26 mins ago
T
Personal Banker Trainee
TD
Oshawa, ON
- Full-time
Proficiency in software tools including MS Office, and internet application
Added 26 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Support API changes, modernization and migration initiatives, interface changes, and application decommissioning activities.
Added 26 mins ago
MI
Design Team Lead
Metegrity Inc.
AB
- $85,000 to $90,000 CAD / year
- Full-time
…communication and collaboration across Design, Development, QA, Support/Deployment teams and product management…
Added 26 mins ago
GT
HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…recommend solutions, and deliver on strategic initiatives to support the organization long-term…
Added 26 mins ago
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Manager, Leader Capability
TC Energy
Calgary, AB
- Full-time
We are seeking a visionary and outcomes-driven Manager, Leader Capability with knowledge and experience in designing and delivering enterprise leadership development, leader onboarding,…
Added 26 mins ago
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Manager, Talent Readiness
TC Energy
Calgary, AB
- Full-time
We are seeking a strategic and collaborative Manager, Talent Readiness with knowledge and experience in enterprise-scale performance management, succession planning, and integrated talent…
Added 26 mins ago
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Planet Fitness - Overnight Member Services Representative - Part Time - Niagara Falls
Taymax Group
Niagara Falls, ON
- Part-time
Assist the Club Manager in counting out the drawer as needed.
Added 26 mins ago
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Accountant II
SAIT
Calgary, AB
- Temporary
Assist the Finance Operations Manager, AR Team Lead, and AP Team lead with other duties as assigned
Added 26 mins ago
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Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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