Find work in Canada.

613,723 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
SB
Sales Analyst
Sleeman Breweries Ltd.
Calgary, AB
- Full-time
Provide technical support for CRM and BI systems, ensuring data accuracy and system integration (e.g., Oracle, Apex)
Added 12 mins ago
Data Scientist, Sales & Cargo Analytics
WestJet Group
Calgary, AB
Build automated systems that integrate a wide range of data sources and embed data science in business processes, delivering innovative insights that align performance with the company’s…
Added 12 mins ago
S
Underwriter I (PL Mono)
SGI
Regina, SK
- Full-time
Identifies improvements to processes, procedures, insurance products and/or systems.
Added 12 mins ago
P
Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
Analyze and assess clients’ business processes and systems – including GenAI – (i.e., security, computer operations, change management and SDLC) to help management understand and address…
Added 12 mins ago
P
Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
…clients streamline processes, improve productivity, and drive business…
Added 12 mins ago
Programmer, Analyst and Web Developer
Victoria University
Toronto, ON
Position Title: Programmer, Analyst and Web Developer
Added 12 mins ago
R
Full Stack Engineer
RBC
Vancouver, BC
- Full-time
…RBC common platform, working with technology teams so that business stakeholders can adopt new solutions…
Added 12 mins ago
MS
Director, People and Culture
Make Space
New Westminster, BC
- Full-time
The successful candidate will be responsible for developing and executing HR strategies that align with our business objectives, strengthen organizational culture, support employee…
Added 12 mins ago
G
Sales Development Co-op
Greenhouse
Toronto, ON
- $41,600 CAD / year
Our Sales Intern will support our sales team in generating new business and maintaining existing relationships. As a Sales Intern, you will work closely with our sales team to support their…
Added 12 mins ago
UO
Business Solutions Analyst (Shopify)
University of Alberta
Edmonton, AB
- Full-time
The Business Solutions Analyst (BSA) for Shopify supports and enhances the University of Alberta’s enterprise e-commerce ecosystem, which generates over $8 million annually. Reporting to…
Added 13 mins ago
SI
Web Developer
Spait Infotech
Canada
- Full-time
Maintain existing websites and implement new features based on business requirements.
Added 13 mins ago
SF
Loss Prevention Analyst
Soul Foods Group
BC · British Columbia, Canada
- $68,000 to $75,000 CAD / year
- Full-time
…consisting of 80% in restaurant and 20% remote work as aligned with business…
Added 13 mins ago
BI
Design Engineer
Badger Infrastructure Solutions
Red Deer, AB
- Full-time
Develops and executes a 1-year business plan ensuring alignment with the overall corporate strategic plan and immediate manager’s business plan.
Added 13 mins ago
EC
Material Handler
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Camrose, AB
- $45,000 to $800,000 CAD / month
- Full-time
…members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer…
Added 13 mins ago
SB
Sales Representative
Sleeman Breweries Ltd.
Kamloops, BC
- $58,300 to $72,900 CAD / year
- Full-time
Conduct regular business reviews to assess performance and adjust programs or targets.
Added 13 mins ago
BO
Financial Analytics Intern
Building Ontario Fund
Toronto, ON
- Contract
Support the preparation of board materials, business plans, annual reports, and stakeholder presentations.
Added 13 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an…
Added 13 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an…
Added 13 mins ago
WS
Commercial Sales Specialist and Business Development
Warfare Security Ltd
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
…spaces. Core services include live video monitoring, alarm systems, access control, security guards, smart home technology, and networking solutions. The team combines security expertise…
Added 13 mins ago
HC
Senior Network & Security Specialist
Hardlink Consulting Corp.
Vancouver, BC
- Full-time
Every person here carries real weight, every engagement matters to the business, and the distance between a good idea and its execution is short. Our ambition is to be the most trusted…
Added 13 mins ago
RH
Controller
Robert Half
Vancouver, BC
- Full-time
…partnering with operations and senior leadership to support business…
Added 13 mins ago
G
Sales Development Co-op (Winter 2026 Term)
Greenhouse
Toronto, ON · Greater Toronto Area, Canada
- $41,600 CAD / year
- Internship
Our Sales Development Co-op will support our sales team in generating new business and maintaining existing relationships. As a Sales Development Co-op, you will work closely with our sales…
Added 13 mins ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
…forecasting, pipeline governance, performance reporting and sales systems business requirements. The role also advances MEDDICC adoption, seller effectiveness, pricing insights and targeted…
Added 13 mins ago
MG
Accounts Payable Supervisor / Superviseur des comptes fournisseurs
Maples Group
Montreal, QC
- Contract
We are looking for an accomplished Supervisor to join our Shared Service team as part of our financial services business in Montreal. Consistently recognised as one of Montreal’s Top…
Added 13 mins ago
K
Program Manager, Brand Experience
Klick
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…corrective actions to keep initiatives on schedule and aligned with business…

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Apply About employer

More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

Report this job