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Added 11 mins ago
R
Financial Advisor
RBC
St. John's, NL
- Full-time
Works with manager and colleagues to learn and practice core competencies required to deliver client discovery, advice solutions and recommendations appropriate for evolving financial needs.
Added 11 mins ago
R
Financial Advisor
RBC
Burnaby, BC
- Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Added 11 mins ago
R
Director, Strategy
RBC
Toronto, ON
- Full-time
This role establishes a strong link between Role Design, Technology partners, and Personal and Commercial Banking partners to enable the optimization, development, and delivery of digital…
Added 11 mins ago
T
Personal Banking Associate - l'Assomption Branch
TD
L'Assomption, QC
- Full-time
Added 11 mins ago
T
Personal Banking Associate - New Glasgow
TD
New Glasgow, NS
- Part-time
Added 11 mins ago
T
Customer Experience Associate
TD
Sherwood Park, AB
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you…
Added 11 mins ago
T
Personal Banking Associate - Mandarin or Spanish Language Skills an Asset
TD
Surrey, BC
- Full-time
Added 11 mins ago
B
Customer Service Representative - Mandarin Speaker
BMO
Toronto, ON
- Part-time
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Added 11 mins ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Added 11 mins ago
WM
Forklift Operator, MRF - Afternoon Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Coordinates with MRF Manager to see what material needs to be baled or shipped.
Added 11 mins ago
WM
Forklift Operator, MRF - Swing Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Coordinates with MRF Manager to see what material needs to be baled or shipped.
Added 11 mins ago
WM
Forklift Operator, MRF - Day Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Coordinates with MRF Manager to see what material needs to be baled or shipped.
Added 11 mins ago
A
Intermediate Environmental Field Technician
Arcadis
Halifax, NS
- Full-time
…Fredericton, New Brunswick Canada. Reporting to the Atlantic Regional Manager, the successful candidate will work in a collaborative environment with ample opportunities for career…
Added 11 mins ago
WI
Sales Manager, North America (Canada West Coast)
Wenco International Mining Systems
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Reporting to the Regional Manager, the Sales Manager role is responsible for driving revenue generation primarily through the acquisition of new clients within their designated region. In…
Added 11 mins ago
GT
Contract Administrator
GeoSpectrum Technologies Inc.
Dartmouth, NS
- Other
The Contract Administrator supports the effective administration of customer, supplier, and commercial agreements throughout the contract lifecycle. The role coordinates contract…
Added 11 mins ago
AG
Project Manager (Data Centers)
Aecon Group Inc.
AB · Greater Edmonton Metropolitan Area
- Full-time
We are seeking an experienced Project Manager - Data Centers to lead the successful delivery of large-scale mission-critical construction projects. The successful candidate will oversee all…
Added 11 mins ago
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Manager, Mortgage Specialist- EN
RBC
Sherbrooke, QC
- Full-time
Added 11 mins ago
UC
Amazon Sales & Marketplace Manager
Upper Canada Soap
Mississauga, ON
- Full-time
· Commercial focus: Grow sales while protecting margin and profitability, with accountability for results.
Added 11 mins ago
PM
Site Coordinator
Pitt Meadows Plumbing
Kamloops, BC
- Full-time
…modular systems and installation of large-scale residential, commercial, institutional, educational, and medical design-build plumbing and mechanical…
Added 11 mins ago
GS
Mécanicien(ne) de machines fixes - Classe 4A ou supérieure
Groupe Society
Montreal, QC
- Full-time
…tours de refroidissement et d'équipements de centrale en milieu commercial, institutionnel ou…
Added 12 mins ago
RH
Product Manager
Robert Half
Mississauga, ON
- $80,000 to $95,000 CAD / year
- Full-time
…solutions for heavy equipment and machinery, is seeking a Product Manager to join their growing Sales & Marketing…
Added 26 mins ago
DB
Controller
DMG Blockchain Solutions
Delta, BC
- Full-time
Maintain commercial banking relationships and fiat operational workflows.
Added 26 mins ago
JC
QC Electrical Inspector
Johnson Controls
Nisku, AB
- Full-time
Communication is primarily internal to the assigned work team and Team Lead/Supervisor/Senior Production Manager.
Added 41 mins ago
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Project Manager, Construction
Dream
Toronto, ON
- Full-time
…Office Construction team is currently looking for a Project Manager focused on landlord’s work, tenant improvement and capital projects across our Canada-wide commercial office portfolio.…
Added 41 mins ago
Manager, Day to Day Banking - 18 Month Term
Scotiabank
Toronto, ON
The Manager, Day to Day Banking, is responsible for the development and management of core Day to Day bank accounts, associated revenue, and expenses. The incumbent will manage the tactics…

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Apply About employer

More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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