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Added 6 mins ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
Lead the continuous improvement of the quality of customer service and medical care
Added 6 mins ago
TO
Analyst 2, HR Business Services
The Ottawa Hospital
Ottawa, ON
- Full-time
…physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our…
Added 6 mins ago
DI
Engineering Manager
DBSync Inc
Remote, Canada
- Full-time
- Remote
Develop understanding of not just software development, but also how to design, develop and launch a product from concept to high customer use.
Added 3 hours ago
RB
Assistant Branch Manager Intern
Royal Bank of Canada
Pointe-Claire, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 3 hours ago
WK
dog kennel manager
Willchris Kennels Ltd
Surrey, BC
- Full-time
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 4 hours ago
CC
Inventory Specialist
CareRx Corporation
Burnaby, BC
- $19 to $21 CAD / hour
- Full-time
At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada's trusted leader in specialty pharmacy services for long-term care,…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 4 hours ago
M
FOH Management - Assistant Manager
Moxies
Sherwood Park, AB
- Full-time
…continued success is our people and their ability to take great care of our…
Added 4 hours ago
OA
Financial Services Manager
O'Regan's Automotive Group
Dartmouth, NS
- Full-time
O’Regan’s Automotive Group is seeking a driven and enthusiastic Financial Services Manager to join our dynamic team. This isn’t just any job, it’s your chance to help customers make one of…
Added 4 hours ago
LC
District Manager - Western Ontario, Canada
Loblaw Companies Limited
Brampton, ON
- Full-time
The District Manager is responsible for achieving sales, market share and P&L targets in a group of assigned stores in one format within a region by executing centrally developed…
Added 4 hours ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building…
Added 4 hours ago
PV
Store Manager
Pet Valu
Vancouver, BC
- Full-time
As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their…
Added 5 hours ago
NH
Mental Health Counsellor - NH Montreal
Nisa Helpline
Montreal, QC
- Full-time
Use basic counseling skills to create a safe connection with the client to work on supportive care, goals and referrals to community professionals and resources for ongoing MH needs.
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 5 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 5 hours ago
Restaurant Manager
McDonald's
Tsuu T'Ina Nation 145, AB
At McDonald’s, our Restaurant Manager is responsible for overseeing the entire operations of a McDonald’s restaurant. This includes managing staff, ensuring customer satisfaction, and…
Added 5 hours ago
Restaurant Manager
McDonald's
Calgary, AB
At McDonald’s, our Restaurant Manager is responsible for overseeing the entire operations of a McDonald’s restaurant. This includes managing staff, ensuring customer satisfaction, and…
Added 5 hours ago
Shift Manager
McDonald's
Calgary, AB
At McDonald’s, our shift manager is responsible for leading the operations of a McDonald’s restaurant during their shift. This includes managing staff, ensuring customer satisfaction, and…
Added 5 hours ago
Shift Manager
McDonald's
Tsuu T'Ina Nation 145, AB
At McDonald’s, our shift manager is responsible for leading the operations of a McDonald’s restaurant during their shift. This includes managing staff, ensuring customer satisfaction, and…
Added 5 hours ago
Shift Manager
McDonald's
Calgary, AB
At McDonald’s, our shift manager is responsible for leading the operations of a McDonald’s restaurant during their shift. This includes managing staff, ensuring customer satisfaction, and…
Added 5 hours ago
Department Manager
McDonald's
Tsuu T'Ina Nation 145, AB
At McDonald’s, our Department Manager’s are responsible for overseeing the entire operation of an individual department within the restaurant including PEOPLE, KITCHEN, or GUEST EXPERIENCE.…
Added 5 hours ago
Department Manager
McDonald's
Calgary, AB
At McDonald’s, our Department Manager’s are responsible for overseeing the entire operation of an individual department within the restaurant including PEOPLE, KITCHEN, or GUEST EXPERIENCE.…

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Apply About employer

More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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