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Added 14 mins ago
H
Sr Procurement Project Specialist
Honeywell
Markham, ON
- Full-time
Public‑Private Partnerships (commonly referred to as PPP or P3) are long‑term infrastructure delivery models where public‑sector entities (such as governments, healthcare authorities, or…
Added 14 mins ago
Directeur.trice technique principal.e - Rendu neuronal / Principal Technical Director - Neural Rendering
Electronic Arts
Montreal, QC · Vancouver, BC · AB
We are looking for a Principal Technical Director with deep and broad rendering experience to lead a group of rendering engineers and researchers within our Research & Engineering team. You…
Added 14 mins ago
W
Senior Civil Engineer
Worley
Edmonton, AB · Calgary, AB
- Full-time
As a Senior or Principal Civil Engineer, you will lead and deliver civil engineering solutions for environmental remediation, landfill, closure, restoration, and related infrastructure…
Added 14 mins ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Act as a strategic partner to businesses in achieving critical business outcomes through the delivery of data-driven insights, analytics and AI solutions
Added 14 mins ago
SC
shift supervisor - Store# 59011, 318 MEMORIAL AVENUE
Starbucks Coffee Company
Orillia, ON
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 28 mins ago
FB
Project Manager - Utility Construction
Forbes Bros. Group of Companies
AB · Edmonton, AB
- Full-time
Lead project delivery from early contractor involvement, pre-construction planning, and constructability reviews through construction, commissioning, and closeout.
Added 29 mins ago
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Future Opportunity - Senior Superintendent, Major Projects
Ledcor
Toronto, ON
- Full-time
…oversee complex institutional projects, leading the pursuit and delivery of major capital programs across Ontario. This role is ideal for an experienced Superintendent with a proven track…
Added 43 mins ago
OH
Senior Advisor, Clinical Cardiac
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Drawing on advanced knowledge of the cardiac system, the delivery of cardiac care, current best practices, and evidence-based standards in cardiac care, the Senior Advisor develops and…
Added 43 mins ago
NN
Supply Planner
Nestlé Nespresso SA
Montreal, QC
- Full-time
You lead and facilitate the ‘Monthly Business Planning (MBP) cycle, challenge assumptions, highlight risks and opportunities, and help drive consensus on the demand plan.
Added 43 mins ago
SS
T24 Test Lead
Syncredible Solutions
Canada
- Contract
We are seeking an experienced QA Test Lead with strong Temenos T24 (Transact) expertise to lead functional, API, and automation testing for banking applications. The ideal candidate should…
Added 44 mins ago
RI
Product Manager (Accounting & ERP)
Remarcable, Inc.
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
Drive Agile Execution & Culture: Lead agile ceremonies, backlog prioritization, and cross-functional planning to ensure predictable, high-leverage software delivery.
Added 44 mins ago
SG
Cashflow Modeling Analyst – ABS, Toronto, CA or Denver, CO
S&P Global
Toronto, ON
- Full-time
Lead or contribute to projects that enhance analytical tools, streamline processes, and build data analytics capabilities using programming and data science skills
Added 58 mins ago
CS
Instructor, Introduction to Law & Debate and Public Speaking (Calgary)
Circuit Stream
Calgary, AB
- $1,350 to $1,650 CAD / week
- Contract
…and excited to help young people discover where theirs might lead, you’ll thrive…
Added 58 mins ago
MS
Managing Director
Manos Software Group
Montreal, QC
- Full-time
Prioritize customer satisfaction and retention by ensuring strong solutions, service delivery and customer support within your portfolio companies.
Added 58 mins ago
J
Business Analyst
Joblinxsapp
Toronto, ON
- Full-time
Lead business analysis activities to identify business problems, opportunities, and technology requirements.
Added 59 mins ago
H
Lead Field Service Technician
Honeywell
Hamilton, ON
- Full-time
…Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer…
Added 1 hour ago
W
Senior Technical Consultant, Environmental Scientist
Worley
Calgary, AB
- Full-time
…lifecycle. As part of our Contaminated Sites team, you will lead environmental assessment, remediation, reclamation, and monitoring projects that support responsible development and…
Added 1 hour ago
K
Field Service Engineer- Calgary, AB
Kinectrics
Calgary, AB
- Full-time
Lead or support project execution for advanced electrical testing / condition assessment primarily related to high-criticality low voltage (LV) and medium voltage (MV) electrical assets in…
Added 1 hour ago
Chef de Programme / Program Manager
OPAL-RT
Montreal, QC
Added 1 hour ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…integration, budget oversight, stakeholder alignment, and operational…
Added 1 hour ago
DB
HSE/Auxiliary Trainer– Fixed Term Contract, Fly In/Fly Out - Gahcho Kué Mine
De Beers Group
NT · Northwest Territories, Canada
- Full-time
…and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams…
Added 1 hour ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
…integration, budget oversight, stakeholder alignment, and operational…
Added 1 hour ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
Lead the delivery of complex client projects and engagements from project scoping through conclusion, taking accountability for quality, timelines, budgets, and client expectations.
Added 1 hour ago
BM
Supervisor, Restaurants and Banquets- Flex - Year Round
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The purpose of this role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet…
Added 1 hour ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
Take ownership of delivery challenges, make timely decisions, lead issue resolution, and escalate material risks or decisions when appropriate.

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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