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Added 1 min ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
…the Director, Legal & Loan Operations (the “Director”) will lead MarshallZehr’s legal and loan operations function across mortgage funding, documentation, transaction compliance and…
Added 1 min ago
PC
Operations and Procurement Senior Associate
PwC Canada
Victoria, BC
- Full-time
…analysis, client engagement, workshop facilitation, project delivery and implementation. You will work with clients to understand their challenges, develop practical solutions, support…
Added 1 min ago
AC
IT Project Manager
Aviva Canada
Markham, ON
- Full-time
You are a highly motivated Project Manager who can drive Delivery in alignment with the organization mandate and goals. You are strong in Project & project management practice and possess…
Added 1 min ago
PC
Operations and Procurement Senior Associate
PwC Canada
Vancouver, BC
- Full-time
…analysis, client engagement, workshop facilitation, project delivery and implementation. You will work with clients to understand their challenges, develop practical solutions, support…
Added 17 mins ago
B
Lead Developer - (Java / AWS / Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
…service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools,…
Added 17 mins ago
M
Stagiaire en affaires médicales / Medical Affairs Intern
MSD
Toronto, ON · Kirkland, QC
- Full-time
Analytical Problem Solving, Analytical Problem Solving, Calendar Management, Clinical Research, Data Analytics, Database Management, Data Entry, Data Visualization, Document Management,…
Added 31 mins ago
W
Senior Technical Consultant, Environmental Scientist
Worley
AB · Edmonton, AB
- Full-time
…lifecycle. As part of our Contaminated Sites team, you will lead environmental assessment, remediation, reclamation, and monitoring projects that support responsible development and…
Added 31 mins ago
FC
Senior Workday Functional Specialist
Fanshawe College
London, ON
- Full-time
As Workday becomes the foundation of our administrative ecosystem, access to accurate, timely, and actionable data is more important than ever. To support this evolving landscape, Fanshawe…
Added 31 mins ago
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Logistics Specialist
Veolia | North America
Oakville, ON
- Full-time
Responsible for delivery performance KPIs to ensure communication accuracy for order fulfillment
Added 31 mins ago
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Administrative Assistant
Veolia | North America
AB · Edmonton, AB
- Full-time
…ensuring seamless execution from initial order entry through final delivery. This role acts as a critical liaison between customers, production teams, and internal stakeholders to…
Added 32 mins ago
IT Project Manager
Aviva
Markham, ON
You are a highly motivated Project Manager who can drive Delivery in alignment with the organization mandate and goals. You are strong in Project & project management practice and possess…
Added 32 mins ago
Facilities Coordinator
Government of Alberta
AB
Reporting to the Team Lead, Facilities, you will maintain and support Tier 3 enterprise data centres, more than 90 Shared Data Facilities, and over 1,000 network closets across Alberta.…
Added 47 mins ago
Staff Software Engineer, Integration Network (OIN)
Okta
Toronto, ON
Lead discovery and technical scoping for new requirements, turning ambiguous product asks into a concrete architecture, phased delivery plans, and credible estimates, in close partnership…
Added 1 hour ago
Chief Information Officer/Director, Digital Services
The City of Red Deer
Red Deer, AB
…to help shape the future of technology and digital service delivery across our organization. This is an exciting opportunity to lead enterprise technology strategy, champion innovation and…
Added 1 hour ago
MS
Clinical Scientist (On Site)
Myant Shared Service Corp.
Mississauga, ON
- Full-time
Analyze and interpret clinical and user research data, and lead scientific abstracts, manuscripts, white papers and conference presentations.
Added 1 hour ago
EG
Senior Manager, Partnerships
Emterra Group
Oakville, ON
- Full-time
This position goes beyond traditional account management - evolving toward consultative, data-driven “circular advisory” selling, as seen in your internal materials.
Added 1 hour ago
LD
Engineering Manager, Agentic AI & Machine Learning
Loblaw Digital
Toronto, ON
- Full-time
Demonstrated ability to lead complex technical initiatives, balance short-term delivery with long-term architectural decisions, and navigate ambiguity.
Added 1 hour ago
E
Senior Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
Lead the financial planning, budgeting, and forecasting processes for your assigned areas of the business, working with minimal supervision and ensuring timely delivery to all ecobee…
Added 1 hour ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Toronto, ON
- Full-time
…owner-furnished, contractor-installed (OFCI) equipment for Bell AI Fabric data centre projects. The role executes competitive sourcing activities, coordinates supplier due diligence,…
Added 1 hour ago
M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Program delivery: Lead and support priority Operational Resilience initiatives and continuous improvements to the program, systems and supporting capabilities.
Added 1 hour ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Added 1 hour ago
Technical Product Manager
Charger Logistics Inc
Brampton, ON
Partner with business stakeholders to investigate operational challenges, identify root causes, and recommend practical, data-driven solutions.
Added 1 hour ago
Project Coordinator
Aecon
Gibbons, AB
Integrity. We lead by example, with humility and courage.
Added 1 hour ago
Project Coordinator
Aecon
Niverville, MB
Integrity. We lead by example, with humility and courage.
Added 1 hour ago
Senior Manager, Health, Safety and Environment (HSE), Saskatchewan
Bell
Regina, SK
At Bell, safety is a core value and a critical enabler of successful project delivery. We are seeking a strategic and experienced Senior Manager, Health, Safety & Environment (HSE), Capital…

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Apply About employer

More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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