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Added 7 mins ago
AF
Analyst, Investment Research and Solutions
ATB Financial
Toronto, ON
- Volunteer
…and Solutions. This role is situated within the Investment Manager Research segment, offering an exceptional foundation for a recent graduate or early-career professional looking to build a…
Added 7 mins ago
TS
Senior Project Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
The Senior Project Manager will take overall responsibility for the planning and delivery of assigned projects, including financial performance, schedule, contracts, client relationships,…
Added 7 mins ago
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Property Manager
Armco
Montreal, QC
- Full-time
As the Property Manager, you will be responsible for all aspects of property management at one of our downtown multi residential properties. The responsibilities will include, but are not…
Added 7 mins ago
FC
Senior Workday Functional Specialist
Fanshawe College
London, ON
- Full-time
Reporting to the Manager, Workday Human Capital Management (HCM), the Senior Workday Functional Specialist - HCM provides specialized functional and technical expertise in the support,…
Added 7 mins ago
FF
Accountant
FPS Food Process Solutions Corporation
Richmond, BC
- Full-time
Reporting to the Accounting Manager, the Accountant handles full-cycle accounting for the parent company and subsidiaries, including AR/AP, reconciliations, month-end close, and audits. The…
Added 7 mins ago
SW
Commercialization Manager
Skyward Wildfire Technologies
Vancouver, BC
- $80,000 to $110,000 CAD / year
- Full-time
…responses using approved commercial, technical, operational, and financial inputs. Get technical, operational and finance teams aligned on scope and pricing before anything goes out. Manage…
Added 7 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 7 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 7 mins ago
UO
Clinical Trial Systems Lead, Calgary Centre for Clinical Research
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Clinical Trial Systems Services, the Clinical Trial Systems Lead is a key member of a Provincial OnCore Support Team (POST) within the Calgary Centre for Clinical…
Added 7 mins ago
GO
Senior Project Manager and Project Manager
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting directly to the Manager, Agreements Management Unit (AMU), the Senior Project Manager and Project manager will oversee portfolios of complex capital infrastructure projects on…
Added 7 mins ago
IT Project Manager
Aviva
Markham, ON
Financial Management: Responsible for managing the financials of Project – this includes creating and maintaining cost models, identifying and reporting accruals and ensuring complete,…
Added 7 mins ago
HC
Transformation and Strategic Initiatives Advisor (#2026-NON-CHS-333)
Hastings County
Belleville, ON
- Full-time
…Initiatives Advisor position. This is a non-unionized position reporting to the Manager of Homelessness Prevention & Initiatives. This collaborative role will work with departmental and/or…
Added 22 mins ago
SD
Regional Pharmacy Director - 15 month contract
Shoppers Drug Mart
Toronto, ON
- Full-time
Reporting directly to the Senior Director of Pharmacy Operations, Regional Pharmacy Director (Hamilton and Niagara region) monitors and
Added 22 mins ago
CC
Retail Store Manager - Leave of Absence Coverage
Canna Cabana
AB
- Temporary
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 22 mins ago
CC
Assistant Store Manager
Canna Cabana
Ottawa, ON · Rideau, Ottawa, ON
- $21 to $23 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company…
Added 22 mins ago
W
(CAN) Asset Protection Associate
Walmart
Tillsonburg, ON
- Part-time
Investigates incidents of financial and physical shrink and communicates findings to Store Leadership. For internal investigations, escalates information to the Market Loss Prevention…
Added 37 mins ago
ES
Development Manager - NHL
EA SPORTS
Vancouver, BC
- Temporary
Reporting to a Development Director, the Development Manager (DM) ensures the game feature delivery is on time and within budget. You will provide support to our Visual team, and will…
Added 37 mins ago
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Development Manager - EA Sports FC
EA SPORTS
Vancouver, BC
- Temporary
Reporting to a Development Director, a Development Manager (DM) within the game development team ensures the delivery of game features is on time and within budget. You as the DM will…
Added 37 mins ago
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Audit Manager II, Canadian Business Banking and Credit Risk (1242)
TD
Toronto, ON
- Full-time
Oversee/lead the ongoing audit communications and/or the reporting process with the stakeholders, senior management and external auditors for specific and/or overall Audit area
Added 37 mins ago
CN
Field Coordinator, Property Remediation & Restoration
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Port Hope, ON
- Full-time
Reporting project status, progress, challenges, and expectations to property owners, project leads, and stakeholders.
Added 37 mins ago
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Operations & Business Manager
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BC · Strathcona A, BC
- Full-time
Supporting purchasing, invoicing, accounts receivable, and financial administration.
Added 37 mins ago
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Store Manager - Corner Brook Plaza
RCL - Reitmans Canada Ltd/Ltée
Corner Brook, NL
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 37 mins ago
S
Floral - Manager Floral
Sobeys
Campbell River, BC
- Full-time
The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 37 mins ago
SC
Floral - Manager Floral
Safeway Canada
Campbell River, BC
- Full-time
The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 37 mins ago
CN
Team Lead, Property Remediation & Restoration
Canadian Nuclear Laboratories
Port Hope, ON
- Full-time
Reporting project status, progress, risks, and emerging issues to management and project stakeholders.

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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