Jobs in Canada

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Added 14 mins ago
K
Manager, Quality Assurance
Kabam
Vancouver, BC
- Full-time
The key function of the Manager, Quality Assurance is to serve as a strategic QA leader across multiple QA teams within the department. They collaborate with Senior QA leadership,…
Added 14 mins ago
M
Sales Coordinator
MTCC
Toronto, ON
- Full-time
Responds to sales inquiries, reviews and qualifies incoming event leads from various channels (website, phone and email), and directs them to the appropriate Sales Manager.
Added 14 mins ago
C
Senior Manager AML Risk Insights
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 28 mins ago
K
SENIOR BUSINESS ANALYST – PAYMENTS MODERNIZATION
Kelly
Toronto, ON
- Contract
📍 Hybrid (4 days in office, Toronto, ON) · ✅ Must Have:
Added 28 mins ago
RC
Data and Analytics Technical Manager
RSM Canada
Toronto, ON
- Full-time
RSM is looking for an experienced Hands-On Data and Analytics Technical Manager with expertise in developing, architecting and implementing data and analytics solutions for clients while…
Added 28 mins ago
D
Social Media Manager - Gestionnaire des réseaux sociaux
DAVIDsTEA
Montreal, QC
- Full-time
Own organic performance reporting: reach, non-follower reach, engagement quality, saves, shares, traffic and search behaviour
Added 28 mins ago
TU
HR Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The HR Manager provides professional human resources and faculty affairs support to an assigned portfolio of departments and/or schools across the Faculty. The role serves as a trusted…
Added 28 mins ago
TU
Research Coordinator
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The Research Coordinator reports to the Principal Investigator(s) for research direction, priorities and work assignments, and to the Senior Manager, Research Operations for day-to-day…
Added 28 mins ago
DG
Manager, Quality & Integrated Management Systems
Dexterra Group
Mississauga, ON
- Full-time
We're looking for our next Manager, Quality & Integrated Management Systems, to help Dexterra strengthen and continually improve our enterprise approach to quality, compliance and…
Added 28 mins ago
OG
Labourer
Onni Group of Companies
Vancouver, BC · Cambie Gardens - Construction
- Full-time
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to…
Added 28 mins ago
R
Assembly Manager, Operations
RTX
Midland, ON
- Full-time
Qualifications You Must Have:
Added 28 mins ago
Senior Manager, Global Equitable Pay
Scotiabank
Toronto, ON
The Senior Manager leads the delivery and ongoing governance of the Bank’s Canadian federal and provincial Pay Equity programs as a primary responsibility of the role, including Ontario and…
Added 29 mins ago
E
Creative Specialist, Graphic Design
Equinix
Toronto, ON
- Full-time
Translate complex information and data into clear, engaging infographics and visual narratives
Added 43 mins ago
Senior Manager, Culinary (12 Month Contract)
HelloFresh
Toronto, ON
Ability to work on-site 5 days per week and available for the full 12-month contract term
Added 43 mins ago
Product Manager, Consumer Bank Network
Stripe
Toronto, ON
Experience partnering with engineers and data scientists on technically complex products, with the judgment to balance growth, quality, and implementation cost.
Added 44 mins ago
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Bilingual Technical Product Specialist TT - Technical Customer Service
Continental
Mississauga, ON
- Full-time
Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards.
Added 44 mins ago
E
Planner and Scheduler
EllisDon
Toronto, ON · ON · Ontario Projects
- Full-time
You will be responsible for creating the Schedule for the Pursuit in Primavera P6, ensuring that the durations and relationships have been vetted by Superintendents, subtrades, and/or our…
Added 44 mins ago
SJ
Quality Manager
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
As the Quality Manager, you are responsible for managing and improving the Quality systems, programs and standards for the Brantford location across varied technologies and product types.…
Added 58 mins ago
PE
Product Support Representative
Paradigm Electronics Inc.
Mississauga, ON
- $50,000 to $55,000 CAD / year
- Full-time
For over forty years, PML Sound International has set the standard for innovation and technology in loudspeaker and electronics manufacturing. We are a vertically integrated designer,…
Added 58 mins ago
R
Senior Manager, Business Intelligence & Reporting
RBC
Toronto, ON
- Full-time
Operational Support and Quality: Own the ongoing support and maintenance of existing dashboards, including proactive monitoring and issue resolution. Maintain documentation of technical…
Added 59 mins ago
E
Technical Support Analyst
EDealer
Canada
- Full-time
Troubleshoot website and inventory platform questions, escalating to the development team, support manager, or technical team when needed
Added 59 mins ago
T
Senior Software Development Engineer in Test
Thinkific
Canada
- Full-time
…team, a group of SREs, DevOps engineers, front-end engineers, and SDETs. We own the foundation every other team builds on: our AWS infrastructure, CI/CD pipelines, Playwright test…
Added 59 mins ago
HR - Payroll Support (Mon-Fri Days)
RainCity Housing and Support Society
Vancouver, BC
The role requires strong customer service orientation, urgency, and accuracy, as well as the ability to manage multiple priorities in a complex unionized environment. RainCity operates with…
Added 59 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
The HR Manager provides professional human resources and faculty affairs support to an assigned portfolio of departments and/or schools across the Faculty. The role serves as a trusted…
Added 59 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The HR Manager provides professional human resources and faculty affairs support to an assigned portfolio of departments and/or schools across the Faculty. The role serves as a trusted…

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply on baxter.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Apply on baxter.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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Work requirements

Jobs in Canada