Find work in Canada.

613,723 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Director, Oracle ERP Product Management
First West
Langley (District), BC · Langley, BC
…standards, patterns, and operational practices to drive consistency, quality, security, scalability and operational excellence across teams and domains. The role is responsible for the…
Added 11 mins ago
Manager, Day to Day Banking - 18 Month Term
Scotiabank
Toronto, ON
Partner with Business Analytics to assess product and segment performance, as well as develop product strategies to drive continued improvement.
Added 11 mins ago
Sr. Manager, New Concepts & Add-ons
HelloFresh
Toronto, ON
…Canada's new concepts and add-on portfolio, from strategic partner development through to commercial launch. This role owns end-to-end sourcing strategy for finished goods, the…
Added 11 mins ago
E
Managing Technical Consultant, Archaeologist
ERM
Toronto, ON · Ottawa, ON · Saskatoon, SK · Whitehorse, YT · Smithers, BC · Vancouver, BC · Calgary, AB
- $90,700 to $110,000 CAD / year
- Full-time
Prepare high-quality reports and deliverables for clients.
Added 11 mins ago
E-Commerce Activation Manager (18-month contract)
Nestle Operational Services Worldwide SA
Montreal, QC
Nestlé Nespresso SA is a pioneer and is widely regarded as one of the top references in the field of high-quality portioned coffee. The company works with more than 168,550 farmers in 18…
Added 11 mins ago
W
(CAN) Cosmetics Associate
Walmart
Yellowknife, NT
- Full-time
…merchandise from the backroom to the sales floor. As a trusted partner in loss prevention, you help protect company assets through attention to detail and strong product awareness. This…
Added 11 mins ago
LC
Engineering Manager, Agentic AI & Machine Learning
Loblaw Companies Limited
Toronto, ON
- Full-time
…testing, observability, and continuous improvement of model quality, response accuracy, latency, reliability, and cost…
Added 11 mins ago
DT
Development Engineer
Dragonfleye Therapeutics Corp.
Toronto, ON
- Full-time
…highly hands on role and will work cross-functionally with Quality & Design, Program Management as well as contract…
Added 11 mins ago
RM
RN Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
…care. The Ross family takes pride in providing compassionate, quality patient…
Added 11 mins ago
A3
Plant Engineering & Maintenance Manager
Aluminum 3104
Belleville, ON
- Full-time
Our VISION is to be Canada’s most trusted beverage packaging partner. To get there, we’re building the first modern aluminum beverage can plant in Canada, and the first aluminum beverage…
Added 26 mins ago
Senior Officer, Vendor Management
CMHC - SCHL
Ottawa, ON
Manage a portfolio of high-value and business-critical contracts, ensuring vendors deliver quality services, meet contractual obligations, and support organizational objectives.
Added 26 mins ago
MF
Business Systems Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 26 mins ago
N
Human Resources Business Partner
Napoleon
Barrie, ON
- Full-time
…techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are…
Added 26 mins ago
YO
Construction Training Supervisor
YMCA of the National Capital Region
Ottawa, ON
- Full-time
…critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full…
Added 26 mins ago
WT
Team Lead, Collections
Wealthsimple Technologies
Remote, Canada
- $68,000 to $85,000 CAD / year
- Full-time
- Remote
…every conversation is fair, compliant, and human. You will also partner closely with the external vendors engaged across our collections lifecycle as we scale…
Added 26 mins ago
CH
Regional Director
CBI Home Health
Edmonton, AB
- Full-time
…vision with practical execution – ensuring the delivery of high-quality care and services while fostering a culture of innovation and continuous improvement. The Regional Director leads a…
Added 26 mins ago
Broker Training Specialist
Gore Mutual Insurance
Cambridge, ON
Deliver High-Quality Training: Provide effective virtual and in-person training sessions that enhance broker product knowledge, sales skills, and compliance understanding, using engaging…
Added 26 mins ago
S
General Labourer
SECURE
Edmonton, AB
- Other
Inspecting materials to ensure they meet quality and safety standards.
Added 26 mins ago
AC
Technical Analyst - New Capability Distribution
Air Canada
Toronto, ON
- Full-time
…architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology, and practices for evolution of processes & optimization…
Added 26 mins ago
GT
Security Specialist
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $90 to $108 CAD / hour
- Contract
Perform quality assurance to assess whether remediation plans are complete, risk-aligned and ready to proceed by leveraging a QA rubric, relevant evidence and auditor professional judgement.
Added 26 mins ago
QI
Demand Marketing Program Manager
Quality IT Resourcing
Canada
- Contract
Oversee external content development agencies and vendors, ensuring they deliver high-quality materials that meet brand standards and project requirements.
Added 26 mins ago
AI
Demand Marketing Program Manager
Avanciers Inc.
Toronto, ON
- $80,000 to $80,001 CAD / year
- Contract
Oversee external content development agencies and vendors, ensuring they deliver high-quality materials that meet brand standards and project requirements.
Added 26 mins ago
WI
Administrative Assistant, Supply Chain Management
WSP in Canada
Montreal, QC
- Full-time
…across Procurement, Contracts, Expediting, Logistics, Supplier Quality Surveillance, and project…
Added 26 mins ago
A3
Human Resources Manager
Aluminum 3104
Belleville, ON
- Full-time
Our VISION is to be Canada’s most trusted beverage packaging partner. To get there, we’re building the first modern aluminum beverage can plant in Canada, and the first aluminum beverage…
Added 26 mins ago
R&
Data Analyst III
Robertson & Company Ltd.
Toronto, ON
- Contract
Partner with stakeholders to define analytical requirements and design data-driven decision frameworks

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Apply About employer

More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

Report this job