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Added 14 mins ago
Manager, Finance & Strategy - Consumer Experience
DoorDash Canada
Toronto, ON
…merchant error charges and redelivery costs. You will help lead financial reporting, forecasting, and planning, and will guide financial insights and direction for all of our operational…
Added 14 mins ago
P
Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
Lead the delivery of complex client projects and engagements from project scoping through conclusion, taking accountability for quality, timelines, budgets, and client expectations.
Added 14 mins ago
R
Manager, Mortgage Specialist
RBC
Sherbrooke, QC
- Full-time
You will lead a team of high performing, highly motivated Mortgage Specialists, delivering growth through sales and market leadership, implementation of strategic direction, and…
Added 14 mins ago
A
Banking Partnerships & Quality Director
ADP
Toronto, ON · Etobicoke, Ontario
- Full-time
Lead cross-functional initiatives involving Operations, Product, Risk, Compliance, Technology, and Finance teams.
Added 14 mins ago
AM
Sr. Systems Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people…
Added 14 mins ago
MS
Director, People and Culture
Make Space
New Westminster, BC
- Full-time
Make Space is seeking an experienced Director, People & Culture to lead and oversee all aspects of our human resources function. Reporting to executive leadership, this position will serve…
Added 14 mins ago
G
Sales Development Co-op
Greenhouse
Toronto, ON
- $41,600 CAD / year
Assist with lead generation and qualify potential customers for the sales pipeline (using HubSpot CRM).
Added 14 mins ago
UO
Business Solutions Analyst (Shopify)
University of Alberta
Edmonton, AB
- Full-time
Application Support & Incident Resolution: Act as the tier-2/3 technical support lead for e-commerce systems, resolving service tickets, inquiries, and incident escalations routed via the…
Added 14 mins ago
RH
Senior Revenue Accountant
Robert Half
Canada
- Full-time
Robert Half is partnering with a leading, high-growth SaaS technology company headquartered in Vancouver to find an exceptional Senior Revenue Accountant. Our client is a well-established…
Added 14 mins ago
SB
Infrastructure Manager
Sharp Brains
AB · Edmonton, AB
- Contract
…solutions company specializing in IT infrastructure, enterprise technology solutions, network deployment, data center services, and technical…
Added 14 mins ago
WS
Commercial Sales Specialist and Business Development
Warfare Security Ltd
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
…alarm systems, access control, security guards, smart home technology, and networking solutions. The team combines security expertise with modern technology to provide reliable, scalable…
Added 14 mins ago
NV
Senior Program Manager (ID#5605)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Senior Program Manager to lead large, complex technology initiatives from inception through implementation and transition…
Added 14 mins ago
HC
Senior Network & Security Specialist
Hardlink Consulting Corp.
Vancouver, BC
- Full-time
Hardlink is a specialist technology and executive management consultancy serving the resources, energy, and heavy industry sectors. We are a firm of experienced practitioners - people who…
Added 14 mins ago
G
Sales Development Co-op (Winter 2026 Term)
Greenhouse
Toronto, ON · Greater Toronto Area, Canada
- $41,600 CAD / year
- Internship
Assist with lead generation and qualify potential customers for the sales pipeline (using HubSpot CRM).
Added 14 mins ago
DI
Lead Front End Developer (1901) $110-120K
Direct IT Recruiting Inc.
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Lead Front End Developer to design, develop, and test complex web applications in a fast-changing environment. Responsibilities include contributing to front-end strategy and vision,…
Added 14 mins ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
Lead the sales technology improvement roadmap and adoption of Salesforce, Gong, Power BI, LinkedIn Sales Navigator and related tools, partnering with IT and system administrators on…
Added 14 mins ago
T
Delivery Manager
Talentmatics
Mississauga, ON
- Full-time
We are looking for an experienced Delivery Manager to lead the successful delivery of technology programs and client engagements within the Banking & Financial Services domain.
Added 14 mins ago
GD
Director, Operations and Strategic Initiatives
Gestion de risques VSR Canada Inc.
Montreal, QC
- $130,000 to $140,000 CAD / year
- Full-time
We are seeking an experienced Director to manage day-to-day operations, strengthen management accountability, and lead operational and strategic initiatives.
Added 14 mins ago
K
Program Manager, Brand Experience
Klick
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI…
Added 14 mins ago
K
Field Operations Manager - High Voltage Testing Services
Kinectrics
Toronto, ON · Etobicoke, ON
- Full-time
Support capital planning and business cases for new equipment, vehicles, technology, and staffing investments.
Added 14 mins ago
MT
Safe and Inclusive Schools Itinerant
Mamu Tshishkutamashutau Innu Education
Happy Valley-Goose Bay, NL
- Full-time
Lead the development, review, and implementation of MTIE's Safe and Caring Schools Policy and related procedures to promote consistent, safe, respectful, and inclusive school environments.
Added 29 mins ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Lead stakeholder management across multiple disciplines, ensuring alignment and collaboration.
Added 29 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
This is a senior BSA role requiring the ability to independently navigate complex technology ecosystems and lead requirements discussions involving multiple teams and stakeholders.
Added 29 mins ago
MI
Design Team Lead
Metegrity Inc.
AB
- $85,000 to $90,000 CAD / year
- Full-time
The Design Lead is responsible for leading the Design team while fostering strong communication and collaboration across Design, Development, QA, Support/Deployment teams and product…
Added 29 mins ago
GT
HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Lead employee retention and engagement initiatives and culture-building efforts.

Baxter International Inc.

Customer Service Supervisor

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

This is where your work makes a difference.

At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job - you will find purpose and pride.

This is where your work makes a difference.

Here, you will find more than just a job - you will find purpose and pride.

Your Role at Baxter

As a Customer Care Supervisor, you will provide leadership and direction for a customer service team supporting healthcare customers and internal business partners. You will oversee daily contact center operations, ensure service levels and quality standards are achieved, and create an environment where employees can thrive and perform at their best. Through coaching, workforce planning, continuous improvement initiatives, and cross-functional collaboration, you will help strengthen the customer experience while driving operational efficiency and team performance.

Success in this role requires a balance of people leadership, analytical thinking, and customer-focused decision-making. You will partner with teams across Supply Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business outcomes.

What You'll Be Doing

Lead daily customer care operations to achieve service level commitments, workload targets, quality expectations, and customer satisfaction goals.
Coach, develop, and inspire a team of customer service professionals through regular feedback, performance discussions, and individualized development plans.
Analyze operational performance metrics, customer feedback, Net Promoter Score (NPS) results, and service trends to identify opportunities for process improvements and enhanced customer experiences.
Resolve complex customer inquiries and escalations, ensuring timely issue resolution while maintaining strong customer relationships.
Partner with Workforce Management and cross-functional teams to optimize staffing plans, resource allocation, and operational readiness.
Drive continuous improvement initiatives by evaluating workflows, identifying root causes of service challenges, and implementing sustainable solutions.
Collaborate with internal stakeholders across Supply Chain, Sales, Marketing, Accounts Receivable, and Commercial teams to support business objectives and deliver seamless customer support.

What You'll Bring

Required Qualifications

Bachelors degree
4+ years of experience in contact center operations, customer service leadership, or customer support management.
4+ years of experience leading and developing employees, including performance management, coaching, and employee engagement.
Experience monitoring operational performance metrics, workforce planning, service level agreements (SLAs), and key performance indicators (KPIs).
Strong analytical and problem-solving skills with the ability to identify trends, evaluate data, and implement effective solutions.
Excellent communication, presentation, and relationship-building skills with the ability to collaborate across multiple business functions.
Demonstrated ability to lead change, build high-performing teams, and foster a positive, inclusive work environment.

Preferred Qualifications

Experience leading customer service or contact center teams within a healthcare, medical device, pharmaceutical, consumer healthcare, or related regulated industry.
Knowledge of customer experience programs, quality monitoring practices, and continuous improvement methodologies.
Familiarity with workforce management tools, contact center technology platforms, and performance reporting systems.

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $77,760.00 - $116,640.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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More about this job

Responsibilities

The Customer Care Supervisor leads daily contact center operations to ensure service levels and quality standards are met. They are responsible for coaching team members, analyzing performance metrics, and collaborating with cross-functional departments to drive operational efficiency.

Requirements

Candidates must hold a bachelor's degree and possess at least 4 years of experience in contact center operations or customer service leadership. Strong analytical skills, performance management experience, and the ability to lead change in a regulated environment are required.

Skills

Contact center operations
Customer service leadership
Performance management
Workforce planning
Analytical thinking
Problem-solving
Coaching
Process improvement
Service level agreements
Key performance indicators
Communication
Relationship building
Change leadership
Data analysis
Cross-functional collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact center
Customer service
Leadership
Healthcare
Medical device
Pharmaceutical
Performance metrics
NPS
Workforce management
SLA
KPI
Continuous improvement
Supply chain
Commercial operations
People management
Operational efficiency
Escalation management
Resource allocation
Regulated industry
Quality monitoring

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