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Baycrest

Advisor, HR Shared Services Centre

Toronto, ON, Canada

Pay: The salary range for this position is $59,116 to $73,895 per year.
Job type: Full-time
Apply by: Oct 8, 2026
Experience: Minimum of 3 years of experience in HR administration, benefits management, or a related field.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Baycrest Corporate Centre for Geriatric Care

has an exciting opportunity for a

Advisor, HR Shared Services Centre

Human Resources

Posting Number: 10246

Position Type: Full Time

Bi-Weekly Hours: 70 Hours

Union: Non-Union

Date Posted: September 25, 2026

Internal Closing Date: October 8, 2026

About Us

The Baycrest Corporate Centre for Geriatric Care (BCCGC) serves as the corporate head office for the Baycrest Seniors Care family of companies, supporting our hospital, long-term care home, research centre, education programs and residential living communities. As the administrative and organizational hub of a system fully dedicated to aging and brain health, BCCGC brings people, our shared values and system-wide services together to strengthen care and experiences for older adults.

Grounded in the values of being inclusive, collaborative, ambitious, respectful and excellent, BCCGC fosters an environment where teams thrive and collaboration drives success. From enterprise planning to day-to-day operational support, BCCGC helps ensure the Baycrest vision - a world where every older person lives with purpose, fulfilment and dignity - comes to life.

Job Summary

Reporting to the Manager, Talent Acquisition and HR Shared Services Centre, the Advisor, HR Shared Services Centre plays a key role within the Human Resources team. This position is responsible for delivering a range of HR programs and services, including benefits administration, leave of absence management, onboarding, transfers, and terminations. The Advisor also supports employees and leaders with day-to-day HR inquiries and manages internal recruitment processes for unionized roles.

Key Responsibilities

HR Shared Services Operations
Makes accurate and timely employee changes on the HRIS, such as status updates and personal information changes. Manages maternity/parental leave of absence requests, terminations, employee transfers and contract extensions.
Drafts and prepares HR-related letters and communications, including offer letters, termination letters, employment letters and transfer letters.
Enters new hires into HRIS and finalizes employee file.
Facilitates new hire orientation ensuring a smooth transition for new hires.
Administers employee benefits programs, including enrollments, changes, and terminations.
Administers the defined benefit pension plan (HOOPP), including enrollments, retirements, maternity/parental leaves, inter-company transfers, and status changes.
Serves as a centre of excellence for HR-related inquiries, providing guidance on questions from employees and managers related to benefits, HR policies, and other HR services; collaborates with internal HR teams to ensure accurate, timely, and consistent responses.
Training/knowledge sharing with hiring managers and employees on various HR related inquiries/processes.
Communicates effectively with both employees and managers to provide clear and accurate information, ensuring a positive experience in all interactions.
Back-up for HR Assistant providing front desk coverage relief.
Talent Acquisition
Manages full cycle recruitment for all internally posted unionized roles. This includes preparing the job posting, posting through our ATS, preparing the job competition log and screening internal applicants against job requirements, scheduling interviews as required, and coordinating transfer dates.
Supports Talent Acquisition Specialist with the posting of non-union roles as required.
Manages the Recruitment Log & Staffing Requisitions for internally posted jobs.
Checks ONA tracker & internal application forms (outside of applicant tracking system) and adds to job competition log.
Prepares offer letters for transfers and promotions related to recruitment outcomes.
Supports recruitment strategies and initiatives to effectively meet organizational staffing requirements. (ie. attending job fairs)
Processes employee changes that occur through bumping (returning employee to original position within trial period) and issues notice letter.
Provides excellent customer service to candidates, ensuring a positive and professional experience throughout the recruitment process.
Communicates clearly and promptly with candidates, hiring managers, union representatives and other internal stakeholders, addressing any questions or concerns related to the recruitment process.
Reporting and Documentation
Ensures that all employee files are updated and accurate, including personal information, employment history, and compliance documents. Regularly audit records to ensure completeness and adherence to company policies and legal requirements.
Prepares and maintains detailed records and reports related to HR Programs, benefits administration, and recruitment activities.
Assists in generating reports for HR metrics and performance evaluation.
Ensures accurate documentation of all HR processes and communications.
Processes corrections/changes required in Empath after ad hoc audits.
Process Improvement and Compliance
Identifies opportunities to enhance HR Programs and Procedures.
Participates in ad hoc project work related to HR Shared Services initiatives identified.
Implements improvements to streamline HR operations and ensure compliance with internal policies and external regulations.
Ensures all HR activities adhere to legal and organizational standards.

Who You Are

Committed to delivering an exceptional employee experience with accuracy, consistency, and care.
Communicate clearly and empathetically, translating complex HR processes into accessible guidance.
Service-oriented and inclusive, respecting the diverse needs of Baycrest’s workforce.
Collaborative and relationship-focused, building trust across HR, leaders, union partners, and stakeholders.
Organized, adaptable, and able to manage multiple priorities in a fast-paced environment.
Proactive, take ownership, and seek opportunities to improve processes and HR service delivery.
Open to learning, embracing change, and supporting Baycrest’s commitment to excellence and innovation.

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field or equivalent.
Certified Human Resources Leader (CHRL) is an asset.
Minimum of 3 years of experience in HR administration, benefits management, or a related field.
Experience with recruitment processes is an asset.
Experience in a unionized setting is required.
Experience working in healthcare and research organizations is an asset.
Strong understanding of HR Programs and Procedures, including benefits administration and recruitment processes.
Understands collective agreements and internal policies impacting recruitment, benefits, and employee lifecycle management.
Proficiency in drafting official HR communications and documents.
Excellent organizational, communication, and problem-solving skills.
Strong working knowledge of HR Information Systems (e.g., HRIS, ATS, Empath), including accurate data entry, audits, and reporting.
Comfortable navigating multiple systems and adapting to new technologies quickly.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant office tools.

Compensation

At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.

The salary range for this position is $59,116 to $73,895 per year.

Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.

Apply About employer

More about this job

Responsibilities

Administer HR shared services, including employee changes, leaves, benefits and pension processes, onboarding, employee inquiries, and accurate HR records. Manage recruitment for internally posted unionized roles, coordinate hiring and transfers, prepare HR communications and reports, and support compliance and process improvements.

Requirements

A bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent, and at least three years of relevant HR administration or benefits experience are required; experience in a unionized setting is also required. Candidates should have strong knowledge of HR programs, benefits, recruitment, collective agreements, HR systems, and Microsoft Office; CHRL certification and healthcare or research experience are assets.

Skills

HR Administration
Benefits Administration
Leave Management
Employee Onboarding
Employee Lifecycle Management
Unionized Recruitment
Talent Acquisition
HRIS Data Management
Pension Administration
Collective Agreement Interpretation
HR Reporting
Employee Records Auditing
HR Communications
Customer Service
Process Improvement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Shared Services
HRIS
Applicant Tracking System
Empath
Microsoft Office
Word
Excel
PowerPoint
Benefits Administration
Defined Benefit Pension Plan
HOOPP
Leave of Absence Management
Maternity and Parental Leave
Employee Onboarding
Employee Transfers
Terminations
Unionized Recruitment
Talent Acquisition
Collective Agreements
Recruitment Log
Staffing Requisitions
Employee Records Auditing
HR Reporting
HR Metrics
CHRL
Healthcare
Research Organizations

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